Manage order forecasting, quality resolution (RMA/FA), and payment collections to ensure a healthy ... Location: This position is remote; however, preference will be given to those in the local ...
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Manage order forecasting, quality resolution (RMA/FA), and payment collections to ensure a healthy ... Location: This position is remote; however, preference will be given to those in the local ...
Remote Rma Manager information
See Medina, OH salary details
$25.8K - $33K
1% of jobs
$33K - $40.2K
5% of jobs
$40.2K - $47.4K
3% of jobs
$47.4K - $54.6K
3% of jobs
$54.6K - $61.8K
3% of jobs
$61.8K - $69K
1% of jobs
$69K - $76.2K
1% of jobs
$76.2K - $83.4K
1% of jobs
$83.4K - $90.6K
1% of jobs
$90.6K - $97.8K
1% of jobs
$98.2K is the 25th percentile. Wages below this are outliers.
$97.8K - $105K
79% of jobs
$25.8K
$93.1K
$105K
How much do remote rma manager jobs pay per year?
As of Aug 26, 2026, the average yearly pay for remote rma manager in Medina, OH is $93,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $103,700.00 per year, depending on experience, location, and employer.
What is a remote RMA manager?
Remote RMA Managers are professionals who oversee the Return Merchandise Authorization (RMA) process for products, typically working from a remote location. They are responsible for managing product returns, exchanges, and warranty claims, ensuring that processes are efficient and customer concerns are addressed promptly. Their duties often include coordinating with customers, suppliers, and internal teams, maintaining accurate records, and analyzing return trends to improve product quality and service. Remote RMA Managers use various tools and software to perform their job effectively without needing to be onsite.
What skills and qualifications are needed to thrive as a remote RMA manager?
To thrive as a Remote RMA (Return Merchandise Authorization) Manager, you need strong organizational skills, experience in supply chain or logistics, and a solid understanding of RMA processes, often supported by a relevant degree or equivalent experience. Familiarity with ERP systems, CRM platforms like Salesforce, and RMA management software is typically required. Excellent communication, problem-solving, and leadership skills help in managing remote teams and resolving customer issues efficiently. These abilities are crucial for ensuring smooth returns operations, customer satisfaction, and effective coordination across distributed teams.
What are common challenges faced by remote RMA managers when coordinating returns and replacements across distributed teams?
Remote RMA Managers often face challenges in ensuring clear communication and timely coordination among cross-functional teams, such as customer service, logistics, and warehouse staff, especially when they are geographically dispersed. Managing multiple return requests simultaneously requires strong organizational skills and the ability to adapt to various time zones and technology platforms. Additionally, maintaining consistent customer satisfaction while handling complex return policies and tracking the status of returned products can be demanding, but leveraging robust RMA software and regular team check-ins can help mitigate these issues.
What is the difference between Remote Rma Manager vs Remote Customer Service Manager?
| Aspect | Remote Rma Manager | Remote Customer Service Manager |
|---|---|---|
| Primary Focus | Managing return merchandise authorizations and product returns | Overseeing customer service operations and client satisfaction |
| Required Skills | Product knowledge, return policies, logistics coordination | Communication, conflict resolution, team management |
| Work Environment | Logistics, warehouse, supply chain settings | Call centers, client support teams, service departments |
| Common Certifications | Supply chain or logistics certifications often preferred | Customer service or management certifications beneficial |
The Remote Rma Manager primarily handles product returns and logistics, requiring supply chain knowledge, while the Remote Customer Service Manager focuses on client interactions and service quality. Both roles are remote, involve team management, and are vital in customer-facing industries, but they differ in their core responsibilities and skill sets.
What job categories do people searching Remote Rma Manager jobs in Medina, OH look for?
The top searched job categories for Remote Rma Manager jobs in Medina, OH are:
Key Account Manager - Home Appliance
Cleveland, OH • Remote
Sanhua International
Full-time
Re-posted 14 days ago
Job description
We are seeking a high-caliber Sales and Business Development professional with extensive experience in the North American Home Appliance and HVAC sectors. The ideal candidate isn’t just a salesperson; they are a market expert who "knows the business," understands the nuances of major OEMs, and possesses the professional common sense to bridge the gap between technical requirements and commercial success.
Key Responsibilities
Key Responsibilities
- Market Expansion: Lead strategic market penetration for home appliance/HVAC components across North America, focusing on Tier 1 OEMs and key regional distributors.
- Design-In & NPI Management: Navigate the full New Product Introduction (NPI) cycle. You will drive the process from initial sampling and certifications (UL/Energy Star) through to mass production.
- Strategic Value Selling: Identify customer pain points in new model development. Propose solutions and cost-optimization strategies that align with North American regulatory standards and OEM expectations.
- Full-Lifecycle Account Management: Serve as the primary liaison between the customer and the factory. Manage order forecasting, quality resolution (RMA/FA), and payment collections to ensure a healthy, long-term partnership.
- Competitive Intelligence: Track competitor pricing, local policy shifts, and technology trends to refine our North American go-to-market strategies.
- Cross-Functional Coordination: Collaborate with internal R&D and Logistics teams to ensure the global supply chain meets the high-frequency delivery demands of North American manufacturing.
- Experience: 5+ years of B2B sales experience specifically within the North American Home Appliance or HVAC component industry.
- Industry Knowledge: Deep familiarity with the North American supply chain ecosystem and major players (e.g., Whirlpool, GEA, Electrolux, Samsung, LG, Miele, Hisense).
- Technical Aptitude: While an engineering degree is not mandatory, you must possess strong "technical common sense" and the ability to discuss component applications comfortably with engineering leads.
- Education: Bachelor’s Degree preferred. A technical background (ME/EE) is a plus but extensive market experience and a proven track record take precedence.
- Target Background: Prior experience working for or selling against major component manufacturers (e.g., Nidec, Robertshaw, Copreci) is a significant advantage.
- Travel: Willingness to travel 30-50% within North America for site visits and industry trade shows (KBIS, AHR Expo).
- Location: This position is remote; however, preference will be given to those in the local surrounding areas.
- The "Hunter" Mentality: You don't just manage accounts; you proactively identify "blue ocean" opportunities within established OEM departments.
- Business Fluency: A deep understanding of North American business etiquette and the ability to build high-level trust with local procurement and engineering heads.
- Resilience: The ability to navigate and close the long sales cycles (18-24 months) typical of the appliance industry.
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