2

Remote Rma Manager Jobs in Kannapolis, NC (NOW HIRING)

Sr Network Engineer

Belmont, NC · On-site +1

$95K - $130K/yr

Manage RMA processes with manufacturers including return logistics coordination * Evaluate and ... Remote

Remote Rma Manager information

See Kannapolis, NC salary details

$28.5K

$102.9K

$116.1K

How much do remote rma manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for remote rma manager in Kannapolis, NC is $102,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,200.00 and $114,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Rma Manager vs Remote Customer Service Manager?

AspectRemote Rma ManagerRemote Customer Service Manager
Primary FocusManaging return merchandise authorizations and product returnsOverseeing customer service operations and client satisfaction
Required SkillsProduct knowledge, return policies, logistics coordinationCommunication, conflict resolution, team management
Work EnvironmentLogistics, warehouse, supply chain settingsCall centers, client support teams, service departments
Common CertificationsSupply chain or logistics certifications often preferredCustomer service or management certifications beneficial

The Remote Rma Manager primarily handles product returns and logistics, requiring supply chain knowledge, while the Remote Customer Service Manager focuses on client interactions and service quality. Both roles are remote, involve team management, and are vital in customer-facing industries, but they differ in their core responsibilities and skill sets.

What are some common challenges faced by Remote RMA Managers when coordinating returns and replacements across distributed teams?

Remote RMA Managers often face challenges in ensuring clear communication and timely coordination among cross-functional teams, such as customer service, logistics, and warehouse staff, especially when they are geographically dispersed. Managing multiple return requests simultaneously requires strong organizational skills and the ability to adapt to various time zones and technology platforms. Additionally, maintaining consistent customer satisfaction while handling complex return policies and tracking the status of returned products can be demanding, but leveraging robust RMA software and regular team check-ins can help mitigate these issues.

What are Remote RMA Managers?

Remote RMA Managers are professionals who oversee the Return Merchandise Authorization (RMA) process for products, typically working from a remote location. They are responsible for managing product returns, exchanges, and warranty claims, ensuring that processes are efficient and customer concerns are addressed promptly. Their duties often include coordinating with customers, suppliers, and internal teams, maintaining accurate records, and analyzing return trends to improve product quality and service. Remote RMA Managers use various tools and software to perform their job effectively without needing to be onsite.

What are the key skills and qualifications needed to thrive as a Remote RMA Manager, and why are they important?

To thrive as a Remote RMA (Return Merchandise Authorization) Manager, you need strong organizational skills, experience in supply chain or logistics, and a solid understanding of RMA processes, often supported by a relevant degree or equivalent experience. Familiarity with ERP systems, CRM platforms like Salesforce, and RMA management software is typically required. Excellent communication, problem-solving, and leadership skills help in managing remote teams and resolving customer issues efficiently. These abilities are crucial for ensuring smooth returns operations, customer satisfaction, and effective coordination across distributed teams.
What job categories do people searching Remote Rma Manager jobs in Kannapolis, NC look for? The top searched job categories for Remote Rma Manager jobs in Kannapolis, NC are:
Crop Claims Representative (Northwest North Dakota)

Crop Claims Representative (Northwest North Dakota)

Great American Insurance Group

Concord, NC • Remote

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago


Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

54th of 281 rated insurance


Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Crop Division of Great American has been helping generations of farmers take control of their risks since 1915. The Division is also one of a select few private companies authorized by the United States Department of Agriculture Risk Management Agency (USDA RMA) to write MPCI policies. With six regional offices throughout the U.S., the teams provide tremendous expertise in the specific needs of farmers and crops.

https://www.greatamericancrop.com/

Great American's Crop Division is looking for aClaims Representative in Northwest North Dakota. This individual will work fully remote in this territory and will be required to travel up to 40%. Our ideal candidate will have prior crop insurance claims experience. Job level and pay will be dependent on candidate experience and qualifications.

Essential Job Functions and Responsibilities

  • Manages an inventory of crop related claims to evaluatecompensability/liability.

  • Conducts claim investigations to confirm coverage and to determine liability, compensability and damages. This includes crop field work and knowledge of grain marketing.

  • Determines and may negotiate appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.

  • Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.

  • May authorize payments in accordance with assigned authority limit and ensure payments are made in a timely manner.

  • Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.

  • Performs other duties as assigned.

Job Requirements

  • Generally, a minimum of 6 months of experience in general agriculture, ag business/sales, agronomy, and/or grain merchandising. Crop Insurance experience is highly favorable.

  • Ability to travel up to 40% within the territory.

Physical Requirements

  • Requires continuous and prolonged walking and standing.

  • Requires frequent lifting, carrying, pushing and pulling of objects up to 50 lbs.

  • Requires frequent climbing, bending, twisting, stooping, kneeling and crawling.

  • Requires overhead reaching and grabbing.

  • Requires regular and predictable attendance.

  • Requires ability to conduct visual inspections.

  • Requires work outdoors, in inclement weather conditions.

  • Requires frequent travel.

  • May require ability to operate a motor vehicle.

Business Unit:

Crop


Salary Range:

$55,000.00 -$70,000.00

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.


What Great American Insurance Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom