Remote Risk Investigator Jobs in Plano, TX (NOW HIRING)

Multi-Line Claim Consultant - Commercial Auto Liability (BI and PD) 

Location: RemoteSchedule: Monday - Friday, Regular Business HoursSalary Range: $75,000 - $85,000 annually

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claims-we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified

Great Place to Work, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Consultant is responsible for the investigation, evaluation, negotiation, and resolution of commercial auto liability, bodily injury, and property damage claims within a dedicated national account program.

This role supports a high-profile commercial transportation client and requires an experienced adjuster who can independently manage claims from assignment through resolution while delivering exceptional client service. 

Approximately 25% of the inventory involves litigation exposure, making strong liability analysis, negotiation, and claim management skills critical to success. This is an excellent opportunity for an adjuster who enjoys ownership of their files, working directly with clients, and resolving complex commercial auto claims.

When we hire Multi-Line Claim Consultants at CCMSI, we look for professionals who take ownership of their files, communicate proactively, navigate complex claims with confidence, and deliver timely, accurate results that support both our clients and claimants.

• Investigate, evaluate, and adjust commercial auto liability claims from assignment through resolution

• Handle bodily injury, property damage, and liability exposures across multiple jurisdictions

• Conduct coverage and liability investigations

• Evaluate damages, establish reserves, and develop claim resolution strategies

• Review police reports, medical records, repair estimates, witness statements, and supporting documentation

• Negotiate settlements with claimants, attorneys, and authorized representatives

• Manage attorney-represented and litigated claims when applicable

• Coordinate with defense counsel, experts, and vendors as needed

• Maintain accurate and timely claim documentation and diary management

• Prepare claim reports, reserve recommendations, and client communications

• Build strong relationships with clients and serve as a trusted claims resource

• Ensure compliance with Corporate Claim Standards and client-specific handling requirements

• 5+ years of claims handling experience
• NY Adjusters License is required
• Strong experience handling:
  • Commercial Auto Liability Claims
  • Bodily Injury Claims
  • Property Damage Claims
• Experience managing claims from investigation through final resolution
• Strong liability analysis and claim evaluation skills
• Experience negotiating settlements and claim resolution strategies
• Ability to manage an active inventory of approximately 130 claims
• Excellent written and verbal communication skills
• Strong customer service and client relationship management skills
• Effective diary management and organizational abilities
• Ability to work independently in a remote environment
• Active Adjuster License or Designated Home State (DHS) License required
• Ability to obtain and maintain additional licenses as required
• Proficiency with Microsoft Office applications
• Reliable attendance during established business hours

• Commercial trucking or transportation claim experience
• Litigation management experience
• Experience working directly with defense counsel
• Multi-jurisdiction claim handling experience
• Prior TPA experience
• Experience supporting national account clients
• Additional state adjuster licenses

Why You'll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling - thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance - adherence to jurisdictional and client standards
• Timeliness & accuracy - purposeful file movement and dependable execution
• Client partnership - proactive communication and strong follow-through
• Professional judgment - owning outcomes and solving problems with integrity
• Cultural alignment - believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.