From day one, the Sales Associate is Eldercare Resource Planning's initial connection to the customer, providing a positive and welcoming experience. We take a consultative approach to the customer relationship, proactively qualifying and closing revenue opportunities that provide lifetime value for our customers. The Sales Associate brings our service to life, playing a critical role in the overall experience for our clients. Sales activities include prospecting, customer needs qualification, identifying sales opportunities, coordinating consultations with our Benefits Advisers and closing sales in an efficient and timely manner. This is a remote, full-time sales position.
Key Responsibilities
The scope of the role is primarily focused around developing new relationships with clients. In this role you will:
Build trust in the company and ensure our customers are provided with accurate knowledge about our services
Achieve outbound call targets set by the management team
Responsible for building and maintaining customer relationships through pipeline management
Meet or exceed monthly revenue targets
Uncover customer needs and present an accurate high-level overview of our value proposition
Listen to unique eligibility problems and communicate easily understood solutions
Develop and maintain a deep expertise of Eldercare Resource Planning services and best practices to provide value to customers
Understand and effectively communicate Medicaid eligibility guidelines to determine if a lead qualifies for our services
Develop personalized support that aligns with our company's voice and values
Follow-up with customers to further educate, engage and transition them toward our Medicaid planning services
Work harmoniously with others toward individual and team targets
Stay resilient and able to apply continued focus on winning potential customers despite setback or objection
1-3 years of experience in customer-facing roles, preferred
Strong ability to sell products over the phone and close deals without physically meeting leads
Consistent track record of quota achievement
Self-starter who takes initiative and works with limited direction
Impeccable communication skills
Proficient computer skills and ability to navigate multiple applications
Strong prioritization, time management and organizational skills necessary to follow up with customers and improve lead conversion
Remote working experience, preferred
What we offer:
Paid time off
Company paid holidays
Company contribution towards individual medical coverage
Flexible schedule while working completely remotely
Comprehensive training and continued education
Computer hardware provided