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Remote Retail Director Jobs in Washington (NOW HIRING)

Koalafi

Merchant Support Representative

Washington, DC · Remote

$21/hr

That's why we're making it easier for more people to pay for big purchases over time. Retailers ... About You (Qualifications) * 1-2 years in a fully remote, customer service role * Excellent verbal ...

New

Team Velocity

Sales Account Manager (SAM) | Detroit

VA · Remote

Sales Account Manager (SAM) | Detroit Remote Field Position | Up to $150K OTE We are seeking a ... Experience: 5+ years' professional retail sales experience in Automotive marketing, agency account ...

Mondo

Senior Demand Generation Manager

Centreville, VA · Remote

$110K - $135K/yr

Remote (Occasional travel) Start Date Is: ASAP Duration: Permanent/Direct Hire Annual Base Salary ... Partner with retail organizations hosting kiosks to improve signage, placement, promotional ...

Deckers

Lead Copywriter - HOKA

Washington, DC · On-site +1

Remote - West Coast Preferred Interested applicants mustresidein one of the following ... Craft retail, experiential narratives, and product-focused videos that turn moments of discovery ...

JDA

Sr Technical Architect - Supply chain

Rockville, MD · On-site +1

$100K - $143K/yr

Dallas, TX ( REMOTE role) Company Overview: Blue Yonder is a global leader in digital supply chain ... Serve as a trusted advisor to project directors and senior management. * Collaborate with ...

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Remote Retail Director information

What is a remote retail director?

A Remote Retail Director is a senior leader responsible for overseeing retail operations, sales strategies, and team management for a company, but works remotely rather than from a physical store or corporate office. They coordinate with store managers, analyze sales performance, set goals, and develop policies to enhance customer experience and profitability. This role often requires strong communication, leadership, and analytical skills, as well as experience in retail management. Working remotely, they leverage digital tools to connect with teams and monitor business performance across locations.

How does a remote retail director effectively manage and support store teams from a distance?

A Remote Retail Director leverages digital communication tools, regular video check-ins, and performance dashboards to stay connected with in-store managers and staff. They focus on fostering a collaborative culture by setting clear expectations, maintaining open lines of communication, and providing timely feedback and support. Additionally, they often coordinate virtual training sessions and utilize real-time sales data to guide decision-making, ensuring that remote oversight does not hinder operational excellence or employee engagement.

What are the key skills and qualifications needed to thrive as a remote retail director, and why are they important?

To thrive as a Remote Retail Director, you need extensive experience in retail management, strategic planning, and a proven track record of driving sales growth, often supported by a bachelor’s degree in business or a related field. Familiarity with retail management systems, e-commerce platforms, data analytics tools, and remote collaboration software is essential. Exceptional leadership, communication, and problem-solving skills are crucial for managing dispersed teams and ensuring alignment with business goals. These skills and qualifications are important to effectively oversee retail operations, drive performance, and adapt to the challenges of remote team leadership.

What is the difference between Remote Retail Director vs Remote Store Manager?

AspectRemote Retail DirectorRemote Store Manager
ResponsibilitiesOversees multiple store locations, develops retail strategies, manages senior staffManages daily store operations, supervises staff, ensures customer satisfaction
Required CredentialsBachelor's degree in Business, Retail Management, or related field; extensive retail experienceHigh school diploma or equivalent; retail experience often preferred
Work EnvironmentPrimarily remote, with occasional travel to storesPrimarily remote or on-site at individual stores
Industry UsageUsed by large retail chains, e-commerce companies with physical storesUsed by individual retail stores or small chains

The Remote Retail Director focuses on strategic oversight across multiple locations, while the Remote Store Manager handles daily store operations. Both roles require retail experience, but the director's role is broader and more strategic, often involving remote leadership of several stores.

What are popular job titles related to Remote Retail Director jobs in Washington?

For Remote Retail Director jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Retail Director jobs in Washington look for?

The top searched job categories for Remote Retail Director jobs in Washington are:

What cities in Washington are hiring for Remote Retail Director jobs?

Cities in Washington with the most Remote Retail Director job openings:

Remote Retail Director jobs near you

Merchant Support Representative

Koalafi

Washington, DC • Remote

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?

What You'll Do

We are in search of a Merchant Support Representative to assist in providing exceptional support to our growing merchant network. You will have the unique opportunity to grow alongside the company and help shape the future direction.

This associate will help manage all existing merchant relationships through daily inbound and outbound, proactive contact. This individual will be the point of contact for the merchant and a key contributor to client satisfaction, and responsible for addressing any questions regarding accounts or applications with timely and accurate information. You will be responsible for building deep relationships with our merchants and retail partners. We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly, efficiently, and independently. We are looking for a flexible, customer-oriented individual who is ready to hit the ground running & help us scale. In this role you will:

  • Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing.
  • Own Koalafi operational knowledge to provide sound answers when merchants have questions.
  • Conduct back-office processes, such as funding and report generation, to ensure a high-quality merchant experience.
  • Ensure merchant confidence in Koalafi by providing excellent customer service through the entire financing experience.
  • Foster ongoing relationship management with stores and makes outbound calls to merchants, when appropriate.
  • Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants.

About You (Qualifications)

  • 1-2 years in a fully remote, customer service role 
  • Excellent verbal and written communication skills
  • Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders
  • Proficiency with the Microsoft Office Suite (Excel/Word)
  • Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms 
  • Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once 
  • Proven ability to work autonomously in a remote setting, adapt quickly to new information, effectively manage a high-volume workload, and exercise sound judgment in knowing when to seek guidance 
  • You have a reliable internet connection and a quiet, private workspace where you can take calls and Zoom meetings without distraction and discuss sensitive customer/merchant details 
  • Available to work nights and weekends 

Location: This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA. Hiring locations may vary by position based on the Company's current business operations.

Hourly Rate: $21/hr

Additional Compensation: This position is eligible to participate in our Operations bonus incentive. 

Applications will be accepted until position is filled.

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits:

At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:

  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement 
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • Inclusion and Associate Engagement Programs

Who we are & what we value: 

  • We focus on what's most important
  • We set clear expectations and deliver
  • We embrace challenges to reach our full potential
  • We ask, "How can this be better?"
  • We move fast together