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Remote Retail Customer Service Jobs in Exton, PA

Americanome Life

Customer Service Rep

Newark, DE · On-site +1

$15.75 - $21.25/hr

We are looking for motivated and service-oriented individuals to join our remote team. You'll work ... Strong customer service or sales background (preferred, not required) * Basic computer proficiency ...

Liveops

Remote Spanish Bilingual Customer Service

Newark, DE · Remote

$15.25 - $19/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsRetail Customer Service JobsRemote Retail Customer Service JobsRemote Retail Customer Service Jobs in Exton, PA

Remote Retail Customer Service information

See Exton, PA salary details

$9

$16

$23

How much do remote retail customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote retail customer service in Exton, PA is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.56 per hour, depending on experience, location, and employer.

What is a remote retail customer service?

A Remote Retail Customer Service job involves assisting customers with inquiries, orders, returns, and issues related to a retail company, all while working from home. Responsibilities often include answering phone calls, responding to emails or chats, processing transactions, and providing product information. Strong communication skills, problem-solving abilities, and familiarity with the company's products or services are essential. This role typically requires a reliable internet connection and a quiet workspace to ensure effective customer interactions.

What does a remote retail customer service representative do?

A typical day in a Remote Retail Customer Service position involves responding to customer inquiries via phone, email, or live chat, assisting with orders and returns, and troubleshooting product or delivery issues. You'll often work independently from home, but regularly collaborate with team members and supervisors through virtual meetings or messaging platforms. Balancing multiple communication channels and providing timely, accurate support are common aspects of the day. The role offers a dynamic environment where every interaction can bring a new challenge, making strong organizational and interpersonal skills key to success.

What are the key skills and qualifications needed for remote retail customer service?

To excel as a Remote Retail Customer Service representative, you need strong communication skills, attention to detail, and experience in retail or customer service—typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, online chat platforms, and order management tools is often required. Soft skills such as patience, problem-solving, and the ability to remain calm under pressure will help you stand out. These competencies are essential for efficiently resolving customer inquiries and ensuring a positive shopping experience from a remote setting.

What are the most commonly searched types of Retail Customer Service jobs in Exton, PA?

The most popular types of Retail Customer Service jobs in Exton, PA are:

What are popular job titles related to Remote Retail Customer Service jobs in Exton, PA?

For Remote Retail Customer Service jobs in Exton, PA, the most frequently searched job titles are:

What job categories do people searching Remote Retail Customer Service jobs in Exton, PA look for?

The top searched job categories for Remote Retail Customer Service jobs in Exton, PA are:

What cities near Exton, PA are hiring for Remote Retail Customer Service jobs?

Cities near Exton, PA with the most Remote Retail Customer Service job openings:

Remote Retail Customer Service jobs near you
Infographic showing various Remote Retail Customer Service job openings in Exton, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,559 per year, or $16.6 per hour.

REMOTE: Customer Service Representative - CSR

Sourcedge Solutions

Chester Springs, PA • Remote

$15.25 - $20.75/hr

Contractor

Re-posted 20 days ago

Job description

Customer Service Representative Job Description
Job Summary:
We are searching for a patient and attentive Health Care Customer Service Representative to join our Call Center. You will be required to provide outstanding service to our customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
You will be expected to resolve queries from customers and provide information regarding: pre-authorization for medical treatment, claim status, benefit information, provider information, etc.  
To ensure success as a Health Care Customer Service Representative, you should be able to process and disseminate vast amounts of information. An outstanding Health Care Customer Service Representative will possess an aptitude for learning and continual development.
The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.
 
Responsibilities:
  • Analyzes and answers requests by telephone from all customers including policyholders, beneficiaries and providers concerning insurance or self- funded policies.  
  • Uses systems for tracking, information gathering, or troubleshooting.
  • Completes documentation and call tracking via computer system for all calls.
  • Familiarizing yourself with and remaining up-to-date with changes in our plans.
  • Greeting customers in a friendly, professional manner using the suggested script.
  • Answering telephonic and e-mail inquiries in a timely manner.
  • Deferring queries to your manager if you are unable to answer them.
  • Furnishing members and health care practitioners with details regarding members' benefits.
  • Advising if pre-authorizations for medical treatment is covered.
  • Advising members of patient responsibility.
  • Providing members with the details of provider network status.

Complexity of Work:
  • Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.
 
Personal Protective Equipment:
  •       Follows Standard Precautions using personal protective equipment as required. 
 
Minimum Qualifications (Skills):
  • Familiarity with Medical terminology, CPT codes, HCPCS, Diagnosis Codes required.  ADA codes preferred.
  • Prior experience as a Customer Service Specialist or equivalent required.
  • Computer literate with an above-average typing speed.
  • Good mathematical skills.
  • Superb verbal and written communication skills.
  • Thorough, with excellent listening skills.
  • Ability to calm irate, anxious, or grieving customers.
  • Capacity to navigate stressful situations with ease.
  • Available to work shifts, which may include work during evenings, weekends, and public holidays.
 
Education:
  • Associate Degree preferred.  In lieu of an Associate Degree, 1-2 years of Health Insurance Customer Service experience in Call Center is acceptable.
 
Work Experience:
  • Prior experience as a Customer Service Specialist or equivalent, ideally within a similar setting.
  • Healthcare experience.

Populations Served:
  •       No Responsibility to treat or care for patients.