Account Partner, Eats SMB
Miami, FL · On-site +1
Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
Account Partner, Eats SMB
Miami, FL · On-site +1
Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.
Region Manager - FL,GA,SC,NC,TN, AL, MS,LA,TX
Miami, FL · Remote
$110K - $120K/yr
The qualified applicant has proven experience in direct wine sales in both restaurants and top ... in order to execute sales in a dynamic, growing company. You'll join a progressive family-run ...
Region Manager - FL,GA,SC,NC,TN, AL, MS,LA,TX
Miami, FL · Remote
$110K - $120K/yr
The qualified applicant has proven experience in direct wine sales in both restaurants and top ... in order to execute sales in a dynamic, growing company. You'll join a progressive family-run ...
Remote Restaurant Order Taker information
What is a remote restaurant order taker?
Remote Restaurant Order Takers are individuals who work from a remote location, often from home, to assist customers in placing food orders over the phone, online, or through chat platforms for restaurants. They handle customer queries, process orders accurately, and sometimes assist with payment or provide information about menu items. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Remote order takers may work for a specific restaurant, a restaurant chain, or a third-party service that manages orders for multiple establishments.
What are the key skills and qualifications needed to thrive as a remote restaurant order taker?
To thrive as a Remote Restaurant Order Taker, you need strong verbal communication skills, attention to detail, and basic computer proficiency, often complemented by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, online ordering platforms, and customer service software is typically required. Outstanding listening skills, patience, and the ability to stay calm under pressure set top performers apart. These skills ensure accurate order processing, high customer satisfaction, and efficient service in a fast-paced, remote environment.
What are some common challenges faced by remote restaurant order takers and how can they be managed?
Remote restaurant order takers often face challenges such as handling high call volumes during peak meal times, accurately inputting orders despite background noise, and managing customer expectations regarding delivery times or menu availability. To manage these challenges, strong multitasking and clear communication skills are essential, as well as familiarity with the restaurant’s menu and ordering software. Many teams provide ongoing training, scripts, and regular check-ins to support remote staff and ensure seamless coordination with kitchen and delivery teams.
What is the difference between Remote Restaurant Order Taker vs Remote Call Center Customer Service Representative?
| Aspect | Remote Restaurant Order Taker | Remote Call Center Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training on POS systems | High school diploma or equivalent; customer service training |
| Work Environment | Home-based, restaurant or food service industry | Home-based, various industries |
| Employer & Industry | Restaurants, food delivery services | Call centers, diverse sectors |
| Search & Comparison Intent | Focus on food ordering, restaurant roles | Focus on customer service, support roles |
Remote Restaurant Order Takers primarily handle food orders for restaurants via phone or online, focusing on order accuracy and customer satisfaction. Remote Call Center Customer Service Representatives provide broader support across various industries, addressing customer inquiries and issues. While both roles require strong communication skills and work from home, the main difference lies in the industry focus and specific job functions.
What are popular job titles related to Remote Restaurant Order Taker jobs in Florida?
For Remote Restaurant Order Taker jobs in Florida, the most frequently searched job titles are:
- Remote Restaurant Accounting
- Economic Development Analyst Remote
- Entry Level Accounts Payable Specialist
- Work From Home Cost Accountant
- Accounts Receivable Accountant
- Full Time Remote Accounting
- Remote Accounting Software Developer
- Senior Accounts Receivable
- Remote Accounting Data Analyst
- Remote Fixed Assets Accountant
What job categories do people searching Remote Restaurant Order Taker jobs in Florida look for?
The top searched job categories for Remote Restaurant Order Taker jobs in Florida are:
What cities in Florida are hiring for Remote Restaurant Order Taker jobs?
Cities in Florida with the most Remote Restaurant Order Taker job openings:
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Uber rating
6.7
Based on 117 frontline employees who took The Breakroom Quiz
4th of 9 rated taxi private hire
Job description
About the Role
Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business ("SMB") Account Management Team.
As an SMB Account Manager, you will work efficiently and effectively with our SMB restaurant partners to optimize restaurant operations, strengthen our relationship with partners through excellent consultative recommendations for business growth, and identify upsell opportunities for other product offerings. This is a client-facing role as an individual contributor.
Candidates must be located in Miami, FL and able to follow the hybrid schedule.
Spanish-Speaking is required for this role.
What You'll Do
- Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
- Identifying new sales opportunities through product adoption and location expansion
- Identify opportunities and recognize additional revenue potential
- Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
- Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
- Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
Basic Qualifications
- At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
Preferred Qualifications
- Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
- Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
- Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
- Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
- Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
- Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus)
- Google Suite Experience is highly preferred
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
For Miami, FL-based roles: The total annualized on-target earnings (OTE) for this position is USD $76,871 - USD $81,001. The OTE includes a base hourly rate of USD $25.87 per hour - USD $27.26 per hour and an annualized cash variable incentive target range of USD $23,061 - USD $24,300.
The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.
An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.
About Uber
Sourced by ZipRecruiter
Industry
Ground public transportation, software development and it services
Company size
10,000+ Employees
Headquarters location
San Francisco, CA, US