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Remote Reservations Agent Jobs in Sun Prairie, WI

HMG Careers

Remote Insurance Agent

Madison, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms * A ...

All JobsReservations Agent JobsRemote Reservations Agent JobsRemote Reservations Agent Jobs in Sun Prairie, WI

Remote Reservations Agent information

See Sun Prairie, WI salary details

$10

$16

$21

How much do remote reservations agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote reservations agent in Sun Prairie, WI is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a remote reservations agent?

Remote Reservations Agents are customer service professionals who assist clients with booking reservations for services such as hotels, flights, rental cars, or events while working from a remote location, typically from home. They handle inquiries, process bookings, modify or cancel reservations, and provide information about availability, pricing, and policies. These agents use phone, email, or chat to communicate with customers and often work for travel agencies, hospitality companies, or airlines. Strong communication skills, attention to detail, and proficiency with reservation systems are essential for this role.

What are the key skills and qualifications needed to thrive as a remote reservations agent, and why are they important?

To thrive as a Remote Reservations Agent, you need strong customer service skills, attention to detail, and proficiency in booking and reservation processes, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, CRM software, and basic office applications is typically required. Excellent communication, problem-solving, and time management skills help agents stand out in this remote role. These skills ensure efficient, accurate reservations and a positive customer experience, which are vital for client satisfaction and business success.

What is the difference between Remote Reservations Agent vs Customer Service Representative?

AspectRemote Reservations AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes industry-specific certificationsCustomer service skills, sometimes industry-specific certifications
Work EnvironmentRemote, often in travel, hospitality, or booking industriesRemote or in-office, across various industries
Employer & Industry UsageTravel agencies, hotels, airlinesRetail, telecom, finance, and more
Search & Comparison IntentOften compared for remote customer support roles in travel/hospitalityBroader customer support roles across industries

Remote Reservations Agents focus on booking and managing reservations primarily in travel and hospitality sectors, requiring specific industry knowledge. Customer Service Representatives handle a wider range of customer inquiries across various industries. While both roles require strong communication skills and often similar certifications, Remote Reservations Agents typically work in specialized environments related to travel, making their role more niche compared to the broader Customer Service Representative position.

How do remote reservations agents typically collaborate with other departments to ensure a smooth booking experience for customers?

Remote Reservations Agents often work closely with departments such as sales, customer service, and operations to provide seamless support for customers. This collaboration may involve coordinating with sales teams to apply promotions, working with customer service to resolve special requests, or communicating with operations to confirm availability and logistics. Effective communication through email, chat, or virtual meetings is essential to address customer needs promptly and accurately. This teamwork helps ensure a positive experience from booking to completion.

What does a remote reservations agent do?

As a remote reservations agent, you work from home to help customers book hotel rooms, flights, cruises and other traveling aspects such as a car rental. As a home-based worker, you may work over a proprietary platform, or you may provide services by using web searches and utilizing online resources such as Expedia, Travelocity, and other travel websites. Your responsibilities are to assess your customers' travel goals, budget, and a likely itinerary. Your duties are then to come up with travel plans that fit their budget and goals. As a reservation agent, you may work specifically with those who are planning vacations or you may provide services to business travelers only.

More about Remote Reservations Agent jobs
What are popular job titles related to Remote Reservations Agent jobs in Sun Prairie, WI? For Remote Reservations Agent jobs in Sun Prairie, WI, the most frequently searched job titles are:
What job categories do people searching Remote Reservations Agent jobs in Sun Prairie, WI look for? The top searched job categories for Remote Reservations Agent jobs in Sun Prairie, WI are:
What cities near Sun Prairie, WI are hiring for Remote Reservations Agent jobs? Cities near Sun Prairie, WI with the most Remote Reservations Agent job openings:
Remote Reservations Agent jobs near you
Infographic showing various Remote Reservations Agent job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,303 per year, or $17 per hour.

Group Air Agent - Dedicated

ADTRAV Travel Management

Madison, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

ADTRAV rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

6th of 11 rated travel agencies

Job description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Group Air Agent - Dedicated to focus on group air travel reservations for ADTRAV on a dedicated account. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously and providing high touch, white glove service. They will also act as liaison for the dedicated account and work with leadership on negotiating group air contracts and discounts.

Essential Duties and Responsibilities include the following:

  • Book and ticket air travel for groups up to 4,000 travelers on a dedicated account, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed.
  • Be responsive to travelers and clients throughout the booking process.
  • Follow up with clients regarding travel plans and adjust as needed.
  • Utilize Sabre to book and issue airline reservations, accurately and efficiently.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Research and coordinate airline contracts, in conjunction with the leadership team.
  • Work with leadership to manage group blocks, attrition, and utilization.
  • Check queues daily to ensure accuracy and that all issued tickets are complete.
  • Act as a liaison for dedicated group air account.
  • Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
  • Document all information in the CRM and other tools as required.
  • Utilize various applications, including GDS, online booking tools, and various internal applications.
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • At least 2 years experience as a group booking and ticketing agent; complex international experience a plus, in both geographical locations and rate structures.
  • Experience working with VIP clients and providing high touch, white glove service.
  • Experience contracting and issuing block space preferred.
  • Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus. Proficient with Sabre pricing to include phases.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations.
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
  • Experience using CRM to enter and track activities.
  • Excellent English written and verbal communication skills.
  • Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision.
  • Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
  • Strong organizational and problem-solving abilities.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Ability to work remotely and meet the company home-office requirements.
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work overtime and some weekends and holidays as needed.
  • Be able to successfully attend and pass new hire and department specific training.
  • Able to maintain confidentiality of company and client information.
  • Able to successfully pass a credit, criminal, and/or employment reference background check.

The pay range for this position is $25-$26/hour; we may consider pay outside this range. Pay is based on experience booking group travel and working with VIP travelers. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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