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Remote Reservations Agent Jobs in Colchester, VT

Getaway

Customer Representative

Burlington, VT · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

Getaway

Customer Representative

Burlington, VT · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

All JobsReservations Agent JobsRemote Reservations Agent JobsRemote Reservations Agent Jobs in Colchester, VT

Remote Reservations Agent information

See Colchester, VT salary details

$11

$17

$22

How much do remote reservations agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote reservations agent in Colchester, VT is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a remote reservations agent?

Remote Reservations Agents are customer service professionals who assist clients with booking reservations for services such as hotels, flights, rental cars, or events while working from a remote location, typically from home. They handle inquiries, process bookings, modify or cancel reservations, and provide information about availability, pricing, and policies. These agents use phone, email, or chat to communicate with customers and often work for travel agencies, hospitality companies, or airlines. Strong communication skills, attention to detail, and proficiency with reservation systems are essential for this role.

What does a remote reservations agent do?

As a remote reservations agent, you work from home to help customers book hotel rooms, flights, cruises and other traveling aspects such as a car rental. As a home-based worker, you may work over a proprietary platform, or you may provide services by using web searches and utilizing online resources such as Expedia, Travelocity, and other travel websites. Your responsibilities are to assess your customers' travel goals, budget, and a likely itinerary. Your duties are then to come up with travel plans that fit their budget and goals. As a reservation agent, you may work specifically with those who are planning vacations or you may provide services to business travelers only.

What are the key skills and qualifications needed to thrive as a remote reservations agent, and why are they important?

To thrive as a Remote Reservations Agent, you need strong customer service skills, attention to detail, and proficiency in booking and reservation processes, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, CRM software, and basic office applications is typically required. Excellent communication, problem-solving, and time management skills help agents stand out in this remote role. These skills ensure efficient, accurate reservations and a positive customer experience, which are vital for client satisfaction and business success.

How do remote reservations agents typically collaborate with other departments to ensure a smooth booking experience for customers?

Remote Reservations Agents often work closely with departments such as sales, customer service, and operations to provide seamless support for customers. This collaboration may involve coordinating with sales teams to apply promotions, working with customer service to resolve special requests, or communicating with operations to confirm availability and logistics. Effective communication through email, chat, or virtual meetings is essential to address customer needs promptly and accurately. This teamwork helps ensure a positive experience from booking to completion.

What is the difference between Remote Reservations Agent vs Customer Service Representative?

AspectRemote Reservations AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes industry-specific certificationsCustomer service skills, sometimes industry-specific certifications
Work EnvironmentRemote, often in travel, hospitality, or booking industriesRemote or in-office, across various industries
Employer & Industry UsageTravel agencies, hotels, airlinesRetail, telecom, finance, and more
Search & Comparison IntentOften compared for remote customer support roles in travel/hospitalityBroader customer support roles across industries

Remote Reservations Agents focus on booking and managing reservations primarily in travel and hospitality sectors, requiring specific industry knowledge. Customer Service Representatives handle a wider range of customer inquiries across various industries. While both roles require strong communication skills and often similar certifications, Remote Reservations Agents typically work in specialized environments related to travel, making their role more niche compared to the broader Customer Service Representative position.

More about Remote Reservations Agent jobs

What job categories do people searching Remote Reservations Agent jobs in Colchester, VT look for?

The top searched job categories for Remote Reservations Agent jobs in Colchester, VT are:

What cities near Colchester, VT are hiring for Remote Reservations Agent jobs?

Cities near Colchester, VT with the most Remote Reservations Agent job openings:

Remote Reservations Agent jobs near you
Infographic showing various Remote Reservations Agent job openings in Colchester, VT as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,162 per year, or $17.4 per hour.

Licensed Insurance Agent, Customer Service

Polly Insurance Agency LLC

Williston, VT • On-site, Remote

$16 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Licensed Insurance Agent, Customer Service
Job Overview
Licensed Insurance Agent, Customer Service Representative
The Role
Join team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Service team who has excellent customer service and relationship building skills.
Who You Are
As a Customer Service Representative, you will work closely with other team members to provide outstanding service to our customers by answering incoming inquires and then take appropriate action to provide top-notch customer satisfaction. It will be key for you to continuously develop strong relationships with both our clients and carriers. As a Representative, you should be customer focused, detail oriented, and efficient. Additionally, you should be professional, reliable, and adaptable.
What You'll Do
  • Servicing all aspects of client accounts, including policy changes, cancellations, account updates, payments, etc.
  • Account review for coverage changes and add new coverages to suit the client's needs
  • Protect retention for the agency and overall satisfaction to the client by transferring existing clients to sales as needed
  • Prepare all necessary paperwork, including but not limited to; applications, change requests and proper disclosures
  • Developing strong relationships with clients and carriers
  • Answer incoming calls & emails
  • Identify and assess customers' need to achieve satisfaction
  • Enter activities for all interaction with clients and carrier personnel, completed tasks and documents received in AMS360 management system
  • Perform special projects and other duties as assigned by management
  • Account round by cross selling additional lines of business

What You Need to Succeed
  • Property & Casualty (P&C) Insurance License
  • Proven customer support experience servicing home and auto
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in all Microsoft office applications
  • Strong attention to detail with time management and decision-making skills
  • Working comfortably in a high-volume work environment
  • Excellent written and verbal communication skills
  • Technically Savvy
  • Dedicated, distraction-free home workspace
  • Maintain availability during assigned work hours to meet call volume and service expectations
  • Adhere to assigned schedules, including scheduled holidays based on business coverage needs
  • Meet established productivity, quality, and performance standards
  • Navigate multiple computer systems simultaneously while actively engaged with customers
  • All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk
  • Reliable high-speed internet with wired connection (cable, fiber or DS) from a major ISP with a minimum of 25 Mpbs download and 10 Mbps upload are required; 50 Mbps of download / 25 Mbps upload (or higher) are recommended
  • Experience with AMS360, PL Rater, and/or other rating tools preferred

Work & Life, Balanced - We're Here for You:
  • Medical, dental and vision insurance
  • HSA, FSA, Dependent Care FSA
  • 3 weeks paid time off with generous holiday time
  • Paid Parental Leave + baby cash
  • Matching 401(k) contributions
  • Life & disability Insurance
  • Work from home

Polly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law.
About Polly
Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embedded automotive insurance marketplace, Polly seamlessly integrates coverage options from 40+ insurance carriers into the automotive buying experience at thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co.
Salary 43k-54k

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