Remote Research Assistant Weekend Jobs in Jackson, MI

We're hiring Remote Customer Service Representatives to assist members with questions about their healthcare benefits while delivering an outstanding customer experience.

This is a great opportunity for customer-focused professionals who enjoy solving problems, learning new systems, and making a positive impact every day.

Work From Home | Paid Training

Pay: $14.00/hour during paid training and then $14.50/hour once in production

What You'll Do

• Answer a high volume of inbound customer calls professionally and courteously.
• Assist members with questions regarding healthcare benefits and services.
• Gather and verify customer information accurately.
• Research and resolve customer concerns whenever possible during the first call.
• Educate customers on available products, services, and benefit options.
• Navigate multiple computer systems while documenting interactions.
• Meet quality, productivity, attendance, and performance expectations.
• Follow company policies while providing a positive customer experience.
• Identify opportunities to improve customer satisfaction and internal processes.
• Adapt to changing procedures and business needs.
• Be available to work weekends, holidays, and overtime as business needs require.
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What We're Looking For

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Healthcare, insurance, or medical terminology experience is a plus.
• Excellent communication and active listening skills.
• Strong problem-solving and decision-making abilities.
• Comfortable assisting senior citizens with empathy and patience.
• Reliable, dependable, and team-oriented.
• Ability to multitask across multiple computer applications.
• Flexible schedule, including evenings, weekends, holidays, and occasional overtime.
• Must successfully pass a background check and drug screening.

Work From Home Requirements

• Internet
• Wired Ethernet connection required (Wi-Fi is not permitted).
• Minimum internet speed:
• 50 Mbps download
• 10 Mbps upload
• DSL, Cable, or Fiber Optic internet only.
• Satellite, microwave, and mobile hotspot connections are not permitted.

Equipment

You will provide:

• One (1) 21-inch monitor
• Compatible wired headset (approved models provided during the interview process)

Company provides:

• One (1) 21-inch monitor
• Keyboard
• Mouse
• Webcam

Hi Dear,

This is Dimpal from Balance Staffing, and we're excited to announce hiring for the upcoming AEP season!

If you're an Active Licensed Health Insurance Agent looking for a 100% Remote Seasonal Direct Hire opportunity, we'd love to connect with you. Join a leading healthcare program, receive paid training, and make a difference by helping Medicare members choose the right health coverage during the Annual Enrollment Period.