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Remote Relay Protection Engineer Jobs in Utah (NOW HIRING)

We protect how people, data, and AI agents connect across email, cloud, and collaboration tools ... Responding to technical support ticket and providing remote support to customers * Working with ...

You have experience managing remote teams * The ability to thrive on a fast pace environment with ... protected status required by the laws in the locations where we hire. Additionally, Circle ...

Protective relay experience preferred, but not required * Familiar with omicron and doble software ... developers, offering comprehensive solutions through boutique and integrated advisory, planning ...

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Remote Relay Protection Engineer information

What are the key skills and qualifications needed to thrive as a Remote Relay Protection Engineer, and why are they important?

To thrive as a Remote Relay Protection Engineer, you need a solid background in electrical engineering, power systems, and relay protection principles, often requiring a bachelor's degree and relevant experience. Familiarity with industry-standard software such as SEL AcSELerator, ETAP, and SCADA systems, as well as certifications like NETA or IEEE, is typically required. Strong analytical thinking, problem-solving abilities, and effective communication are crucial for diagnosing issues and coordinating with remote teams. These skills ensure the reliable operation and protection of electrical grids, minimizing downtime and ensuring safety and compliance.

What does a Remote Relay Protection Engineer do?

A Remote Relay Protection Engineer is responsible for designing, testing, and maintaining protection systems for electrical power grids, often working from remote locations. Their main role is to ensure that relays and protective devices function correctly to detect faults and isolate affected sections, thereby minimizing damage and service interruptions. They use specialized software and communication tools to monitor and control relay systems from afar, and frequently collaborate with onsite engineers and utility operators. This position requires a strong understanding of electrical engineering principles, protective relaying, and power system operations.

What is the difference between Remote Relay Protection Engineer vs Relay Protection Technician?

AspectRemote Relay Protection EngineerRelay Protection Technician
Required CertificationsPE, IEEE certifications, specialized relay protection trainingRelay technician certifications, industry-specific training
Work EnvironmentDesign, analysis, and system integration in office or remote settingsFieldwork, installation, maintenance at substations or power plants
Employer & Industry UsageUtilities, power generation, transmission companiesUtilities, maintenance contractors, substation operators

The Remote Relay Protection Engineer focuses on designing and analyzing relay protection systems remotely, often working in offices or remotely with digital tools. In contrast, the Relay Protection Technician handles on-site installation, maintenance, and troubleshooting of relay systems. Both roles are essential in power systems but differ mainly in their responsibilities, work environment, and required certifications.

What are the typical challenges faced by Remote Relay Protection Engineers in coordinating with on-site teams?

Remote Relay Protection Engineers often collaborate with on-site teams to commission, test, and troubleshoot protection systems. A common challenge is ensuring clear communication when diagnosing issues, as remote access can limit hands-on troubleshooting. To overcome this, engineers rely heavily on detailed documentation, remote monitoring tools, and regular video or phone meetings. Building strong relationships with on-site personnel and maintaining organized records helps bridge the gap and ensures successful project outcomes.
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Staff Product Support Engineer

Staff Product Support Engineer

Proofpoint

Draper, UT โ€ข On-site, Remote

Full-time

Posted 29 days ago


Key responsibilities

  • Respond to technical support tickets and provide remote support to customers using Proofpoint AI Security solutions.

  • Diagnose and resolve technical issues related to software, networking, and hardware, including installing and upgrading product-related software.

  • Manage product escalations and act as a liaison between customers and various levels of product engineering.


Job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

We are looking to hire an experienced Product Support Engineer toprovide technical support forcustomerswho useourProofpoint AI Security solutions. This is a customer facing role and as a core function, you willbe requiredto respond to customer tickets andassistcustomers via phone, email, and chat and resolve technical support issues in this product area. This may include installing software that is related to the product or the Operating System (OS) that the customer is using, diagnosing networking issues, Installation/Upgrades, other related issues.

To ensure success as a product support engineer, you should have in-depth knowledge of IT systems,network security,excellent communication skills, and the ability to work independently and be a team player.

Responsibilities:

  • Responding to technical support ticket and providing remote support to customers
  • Working with customers to finddiagnoseand resolve technical issues within specific response guidelines.
  • Manage product escalations, function as a liaison between customers, and various levels of product engineering.
  • Installing/Upgrading software related to this product area.
  • Diagnosing and troubleshooting the ticket issues that can be related to software, networking, and hardware.
  • Documenting work in the ticketing system (Salesforce experience preferred)

Requirements for the role:

  • 10+yearswork experience as a Technical Support Engineer
  • 10+yearswork experience withnetwork securityor endpoint security
  • Knowledge of networking systems,identity providers, x509 certificates, Linux security tools, KMS,cloud environments
  • Knowledge ofAI,MCPandAPIGateways is a plus
  • Ability to troubleshoot complex software and hardware issues.
  • Excellent communication skills (verbal and writing)
  • Fast thinker
  • Technical diagnostic skills
  • Good people skills
  • Expert in Mac and Windows

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

  • Competitive compensation

  • Comprehensive benefits

  • Career success on your terms

  • Flexible work environment

  • Annual wellness and community outreach days

  • Always on recognition for your contributions

  • Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 136,200.00 - 214,005.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 112,700.00 - 177,100.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 101,600.00 - 159,720.00 USD