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Remote Rakuten Jobs in California (NOW HIRING)

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Remote Rakuten information

What is the difference between Remote Rakuten vs Remote Customer Service Representative?

AspectRemote RakutenRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote, flexible hours, tech-enabledRemote, flexible hours, tech-enabled
Industry UsageE-commerce, retail, technologyVarious industries including retail, telecom, finance
Common Search IntentJobs at Rakuten, remote customer support at RakutenCustomer service jobs, remote support roles

Remote Rakuten roles typically focus on e-commerce and retail support within Rakuten's ecosystem, requiring familiarity with their platform. Remote Customer Service Representatives work across multiple industries, providing support for various companies. Both roles are remote, customer-focused, and require similar skills, but the specific industry and platform knowledge differ.

What are Remote Rakuten jobs?

Remote Rakuten jobs refer to employment opportunities with Rakuten, a global e-commerce and internet services company, that allow employees to work from home or outside of traditional office settings. These roles can include positions in customer support, software development, marketing, data analysis, and more. Remote jobs at Rakuten offer flexibility and may be available to candidates in various locations, depending on the specific job requirements. Employees typically collaborate with teams using digital communication tools and are able to contribute to Rakuten’s global operations without being physically present in a Rakuten office.

Does Rakuten offer remote work?

Remote Rakuten positions are available in various roles, with many offering the option to work remotely or in a hybrid environment. The availability of remote work depends on the specific job, department, and company policies, which may include required tools like collaboration software and flexible schedules.

How do remote Rakuten employees typically collaborate with their teams across different time zones?

Remote Rakuten employees often work with colleagues from various global locations, which requires strong communication and time management skills. Teams commonly use collaboration tools like Slack, Zoom, and project management platforms to stay connected and coordinate tasks. Regular virtual meetings are scheduled with consideration for overlapping working hours, and clear documentation is emphasized to keep everyone aligned. Flexibility and proactive communication are key to ensuring smooth teamwork despite time zone differences.

Is Rakuten legit to work for?

Rakuten is a reputable global company that offers remote job opportunities, including roles in technology, customer service, and marketing. Many employees report positive experiences, and the company is known for its legitimate business operations and compliance with employment standards.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Specialist at Rakuten, and why are they important?

To thrive as a Remote Customer Support Specialist at Rakuten, you need strong customer service skills, problem-solving abilities, and proficiency in written and verbal communication, often supported by prior experience in support roles. Familiarity with CRM systems, helpdesk software, and online communication tools is typically required. Excellent interpersonal skills, patience, and adaptability help you stand out in handling diverse customer inquiries remotely. These skills and qualities are crucial for delivering high-quality service and maintaining Rakuten's reputation in a virtual work environment.

What is the salary range at Rakuten?

The salary range for remote positions at Rakuten varies depending on the role, experience, and location, but generally falls between $50,000 and $120,000 annually. Entry-level roles tend to start around $50,000, while more experienced positions can exceed $100,000, often complemented by benefits and performance bonuses.

How can I earn money from Rakuten?

Remote Rakuten employees can earn money through their salary and performance-based incentives, depending on their role and responsibilities. Some positions may also offer bonuses or commissions, and employees typically need relevant skills and experience to qualify. Earning potential varies by job type and individual performance.
What are the most commonly searched types of Rakuten jobs in California? The most popular types of Rakuten jobs in California are:
What are popular job titles related to Remote Rakuten jobs in California? For Remote Rakuten jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Rakuten jobs in California look for? The top searched job categories for Remote Rakuten jobs in California are:
What cities in California are hiring for Remote Rakuten jobs? Cities in California with the most Remote Rakuten job openings:
Remote Rakuten jobs near you

Workday Manager, HR Reporting & Analytics

RAKUTEN MOBILE USA LLC

San Mateo, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Location: This role is eligible for remote work in the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, MD, MI, MN, MO, NC, NJ, NV, NY, OH, OR, PA, TN TX, VA, WA, WI

Job Summary:
Do you have Workday reporting expertise and a passion for developing others? Do you want to continue your career in a highly global and growing organization? We're seeking a people manager to join our People Reporting & Analytics team at Rakuten.

In this role, you will manage a portion of our team while also contributing to hands-on delivery. This role is part of the Global Workday Reporting & Analytics team - we support all 33,000+ Rakuten employees and 22,000+ contingent workers.

You will consult with customers to understand their business needs and translate them into reporting solutions - emphasizing Workday capabilities like Report Writer, Calculated Fields, Dashboards, scheduling, Prism Data Sources, Discovery Boards, and Worksheets to create automated, scalable reporting. You'll also support the implementation and adoption of a third-party people analytics platform, helping us expand trusted self-service insights across the business.

This is a new role created due to the success and growth of the team.

This role is ideal for an experienced Workday reporting professional who is ready to take the next step into people leadership while maintaining meaningful individual contributor work; or an existing manager looking to make a move.

Please note Rakuten is a global organization, you will have the opportunity to work with teams across 5 continents. This sometimes involves meetings outside normal business hours.

Key Responsibilities:

Team Leadership

  • Lead a small team of analysts/consultants/developers (1-3), providing guidance, feedback, and career development.
  • Consult with HR functional teams and HR Business Partners/Generalists to understand needs, assess ROI and prioritize work.
  • Utilize and enhance team standards to ensure a consistent reporting environment and customer experience.
  • Play a lead role in the establishment of global definitions and practices.
  • Support the rollout of a third-party people analytics platform by overseeing requirements creation, data mapping, UAT, validation, and end-user enablement and training.
  • Expand reporting of team KPIs (project and ticket load, adoption, self-service enablement), driving continuous improvement.

Hands-on delivery

  • Translate stakeholder questions into clear requirements; consult with customers to connect insights to decisions and actions.
  • Monitor data quality and reconcile across sources; proactively identify enhancements to improve accuracy, performance, and user experience.
  • Leverage Workday capabilities (Report Writer, prompts/filters, calculated fields, matrix/advanced reports, scheduling, security) to deliver scalable outputs.
  • Partner with peers in HRIS and IT to ensure governance, security, and continuous improvement of reporting solutions.

Qualification Requirements:

  • Bachelor's degree or equivalent education/experience.
  • 4+ years of experience with Workday reporting.
  • Prior experience mentoring, coaching, or informally leading peers; 1+ years of people management experience preferred (or equivalent team lead experience with readiness to step into people leadership).
  • Understanding of HR functions and processes; ability to connect data to business decisions.
  • Ability to manage work from inception to adoption; strong program/change management skills.
  • Demonstrated advanced experience creating Workday reports, calculated fields, dashboards and security considerations.
  • Experience designing/using Workday Prism data sources, Discovery Boards, and Worksheets.
  • Experience with multiple Workday HCM modules (i.e. Core, Time/absence, Learning, Payroll, Recruiting).
  • Hands-on experience implementing or managing a third-party people analytics platform (e.g., Visier, ChartHop, Crunchr, One Model, or others) preferred.
  • Strong Excel skills for use with data review and testing.
  • Comfortable navigating Workday security domains and following data governance practices; exercises excellent judgment with sensitive data.
  • Proactive mindset with a focus on automation, self-service enablement, and continuous improvement.
  • Clear, concise communication skills; able to explain technical solutions in business-friendly terms.
  • Excellent problem-solving and systems thinking; curiosity to ask "why" and iterate on solutions.
  • High attention to detail, accuracy, and follow-through; adaptable to changing priorities.
  • Collaborative working style and strong relationship-building skills across global teams.

#LI-EP1

#LI-remote

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $99,306.00 - $171,612.00 annually

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