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Remote Quality Management System Jobs in Puerto Rico

AbbVie

Senior Business Systems Analyst

PR · Remote

Identifies business/system needs and recommends solutions. Assists with the testing strategies and ... Manages projects according to milestones and completes tasks assigned by more experienced analysts ...

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Remote Quality Management System information

What is a remote quality management system?

A Remote Quality Management System (QMS) is a set of processes and tools that help organizations maintain quality standards for their products or services, even when teams are working remotely or from different locations. It typically involves digital platforms that allow for documentation, tracking, auditing, and continuous improvement activities to be conducted online. This enables companies to ensure compliance with industry regulations, improve efficiency, and maintain product or service quality without the need for on-site supervision. Remote QMS solutions are especially important for distributed teams or organizations with global operations.

What are the key skills and qualifications needed to thrive as a remote quality management system specialist?

To thrive as a Remote Quality Management System Specialist, you need a solid understanding of quality assurance principles, regulatory standards (such as ISO 9001), and experience with QMS implementation or auditing. Proficiency with digital QMS platforms (e.g., MasterControl, Veeva), document control systems, and relevant certifications like Certified Quality Auditor (CQA) are typically required. Strong attention to detail, analytical thinking, and clear communication skills help you excel in virtual collaboration and problem-solving. These skills ensure compliance, continuous improvement, and effective maintenance of quality standards in a remote work environment.

How does a remote quality management system professional typically collaborate with cross-functional teams to maintain compliance and quality standards?

As a Remote Quality Management System professional, collaboration with cross-functional teams—such as engineering, regulatory affairs, and production—is primarily facilitated through virtual meetings, shared documentation platforms, and project management tools. You will regularly coordinate with these teams to ensure that quality protocols are followed and that any process improvements or corrective actions are implemented efficiently. Clear communication and proactive follow-up are essential, especially when addressing compliance issues or preparing for audits. Despite working remotely, strong digital collaboration skills help maintain the integrity of the quality system and ensure organizational standards are consistently met.

What is the difference between Remote Quality Management System vs Remote Quality Assurance Specialist?

AspectRemote Quality Management SystemRemote Quality Assurance Specialist
CertificationsISO 9001, CQE, Six SigmaISO 9001, CQE, Six Sigma
Work EnvironmentSoftware-focused, process-orientedProduct-focused, testing and compliance
Industry UsageManufacturing, healthcare, techManufacturing, software, healthcare

Both roles often require similar certifications and work in industries emphasizing quality standards. However, Remote Quality Management System professionals focus on implementing and maintaining quality management software and processes, while Remote Quality Assurance Specialists concentrate on testing, inspections, and ensuring product compliance remotely.

What are popular job titles related to Remote Quality Management System jobs in Puerto Rico?

For Remote Quality Management System jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Quality Management System jobs in Puerto Rico look for?

The top searched job categories for Remote Quality Management System jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Quality Management System jobs?

Cities in Puerto Rico with the most Remote Quality Management System job openings:

Remote Quality Management System jobs near you
Infographic showing various Remote Quality Management System job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Associate, Team Lead, Retail Channels (ATL)

Oriental Bank

Bayamon, PR • Remote

$15.25 - $17/hr

Full-time

Posted 25 days ago

Job description

The Associate, Team Lead, Retail Channels (ATL), contributes to the overall success of the Remote Channels area by providing thorough support ensuring efficiency and customer satisfaction. The ATL partners closely with the Advisors (Supervisors) and Associates, and works on-site in Minillas (Bayamon, PR)

MAJOR DUTIES AND RESPONSIBILITIES:

  • Observe and monitor customer traffic to ensure high quality services while meeting Service Level Agreements (SLA).
  • Helps and support the Advisor and Associates with operational issues for an agile service execution and case resolution.
  • Clarify operational, technical, or service doubts to agents in order to comply with first contact resolution objective and metrics.
  • Provides orientation and thorough advise on efficient quality processes.
  • Just in time feedback to Associates tied to call management such as identity validation, SHINE, customer issue / problem resolution, among others.
  • Coordinate and oversee Remote Channels Associate schedule, attendance, peak time availability, adherence and appropriate time and attendance matters.
  • Maintains focus on solutions through our digital channels and promote sales referrals as required.
  • Managers outbound/inbound calls providing superior customer service.
  • May assist with job shadowing and other Remote Channels people needs.
  • Oversees and supports queues and call traffic including KPIs and established service levels.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Associate degree or technical certificate required. Business Administration major, or related field, preferred.
  • Two (2) years of customer service / call center environment experience required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions.
  • Excellent communication skills and the ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
  • Proficiency in MS Office (Word, Excel, Outlook), reporting systems required. Knowledge of existing business applications (Horizon, Metavante, AWS Connect, etc) highly preferred.
  • Fully Bilingual - English and Spanish (written and verbal) required.
  • Flexibility to work through existing shifts in the Remote Channels and availability to adapt to operational needs.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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