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As a Technical Account Manager, you’ll be a driving force behind our mid-to-upper-market customers’ success. You’ll serve as the bridge between our platform and the customers who rely on it – delivering hands-on technical guidance, helping teams adopt AI-powered capabilities, and translating platform data into actionable business insights. This role blends deep product expertise with strategic advisory work, and it requires someone who can build trust with both technical practitioners and executive stakeholders.

Expect approximately 15% travel for on-site customer engagements.

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.

• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.

• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.

• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.

• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.

• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.

• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.

• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

• 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.

• Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.

• Solid understanding of software development processes, integrations, and modern SaaS architectures.

• Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.

• Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).

• Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives.

• Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption within their workflows.

• Clear, confident communicator who builds trust with both technical teams and executive stakeholders.

• Strong problem-solving skills with a bias toward creative, customer-centric solutions.

• Ability to manage multiple customer engagements concurrently while maintaining a high quality bar.

• Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability.

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Base salary range: $128,000 - $220,000.

The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Flexible PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits

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Use of Artificial Intelligence (AI) in our Hiring Process:To help our recruiting team review the applications we receive, we use third-party AI-assisted tools as one input during early screening. To reduce the risk of bias, identifying details - including your name and information that could indicate age, race, gender, or disability - are removed before your resume is analyzed. This tool supports our recruiters; it does not replace them. Our team independently reviews applications, no candidate is rejected solely on the basis of the tool's output, and all hiring decisions are made by people. You may ask for your application to be reviewed without AI-assisted tools, and you may request a reasonable accommodation at any time. To do either, or to ask how your personal information is processed, contact [recops@highspot.com]. Making a request will not affect your candidacy.