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Remote Production Support Jobs in Miami, FL (NOW HIRING)

Cyclops Inc

Senior Software Engineer (Remote)

Miami, FL · On-site +1

$117K - $154K/yr

Experience owning a service end-to-end, from requirements to production support * Clear product ... Location Remote. USA, Argentina, or Brazil. The role works US business hours (Eastern Time)

Cyclops

Senior Software Engineer (Remote)

Miami, FL · Remote

$125K - $165K/yr

Experience owning a service end-to-end, from requirements to production support * Clear product ... Location Remote. USA, Argentina, or Brazil. The role works US business hours (Eastern Time)

Steer

Technical Support Specialist - Remote

Miami, FL · On-site +1

Own product retraining * Maintain up-to-date documentation on procedures and solutions. * Provide ... Experience owning support targets such as ticket completion, response times, or resolution metrics.

Cyclops

Technical Support Engineer (Remote)

Miami, FL · Remote

Works closely with QA, engineering, and product on a daily basis, and participates in engineering ... The support function is freshly built: you will develop it from its first working version into a ...

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All JobsProduction Support JobsRemote Production Support JobsRemote Production Support Jobs in Miami, FL

Remote Production Support information

See Miami, FL salary details

$10

$33

$63

How much do remote production support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote production support in Miami, FL is $33.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $51.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are popular job titles related to Remote Production Support jobs in Miami, FL? For Remote Production Support jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Remote Production Support jobs in Miami, FL look for? The top searched job categories for Remote Production Support jobs in Miami, FL are:
What cities near Miami, FL are hiring for Remote Production Support jobs? Cities near Miami, FL with the most Remote Production Support job openings:
Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,560 per year, or $33.4 per hour.

Customer Support Specialist

Remote Talent Cloud

Miami, FL • Remote

$20/hr

Contractor

Posted 8 days ago

Job description

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include:

  • Responding to customer inquiries via phone, email, and/or chat
  • Providing fast, friendly, and professional assistance
  • Troubleshooting product and service issues to find optimal solutions
  • Maintaining detailed and accurate records of customer interactions
  • Staying up to date on client products, services, and policies to provide accurate information
  • Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

We're looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

  • This is a fully remote position, but you must be located within the United States
  • Fluent in speaking, writing, and reading the English language
  • A reliable Internet connection and computer
  • A positive, professional attitude and a passion for helping others
  • The ability to work independently in a distraction-free home office
  • Previous customer support experience is a plus, but not required

Benefits

  • Fully remote: work from anywhere within the United States
  • Full-time and part-time available
  • Competitive hourly pay from $20/hr

Apply