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Remote Production Support Jobs in Baltimore, MD (NOW HIRING)

Moore

Production Manager

Lanham, MD · Remote

This is a full-time, salaried, US-based remote position. This is a full-time, salaried US-based ... Experience supporting nonprofit fundraising programs and direct response marketing campaigns ...

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Remote Production Support information

See Baltimore, MD salary details

$10

$34

$66

How much do remote production support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote production support in Baltimore, MD is $34.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $53.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Production Support position, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are some common challenges faced by Remote Production Support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What is a Remote Production Support job?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are popular job titles related to Remote Production Support jobs in Baltimore, MD? For Remote Production Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Production Support jobs in Baltimore, MD look for? The top searched job categories for Remote Production Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Production Support jobs? Cities near Baltimore, MD with the most Remote Production Support job openings:
Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Baltimore, MD as of July 2026, with employment types broken down into 79% Full Time, 8% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $72,265 per year, or $34.7 per hour.
Production Support Specialist - Tier 1 (Remote)

Production Support Specialist - Tier 1 (Remote)

FEI Systems

Columbia, MD • On-site, Remote

$17.25 - $23.25/hr

Full-time

Posted 22 days ago

Job description

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a production support specialist who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.
All candidates will be required to complete at least one in-person interview as part of our hiring process.
Job Summary
The LTSS MD Production Support Specialist, Tier 1 will serve as a primary point of contact for the LTSS Maryland customers, answering phone calls, emails and all first level review of issues reported. Work in a deadline-driven environment collaboratively with the rest of the Production Support and product development teams through every step of the defect life-cycle.
Principal Responsibilities
  • Provide customer support and technical issue resolution via email, phone, and Defect tracking system.
  • Build rapport and elicit problem details from customers.
  • Provide timely, efficient, and pleasant follow up to customer questions or issues, as applicable.
  • Communicate customer priorities regarding defects to Tier 2 HD.
  • Work with Tier 2 HD, Tier 3 HD and Business Analysts to understand new features being released.
  • Work with Production Support team lead to convey release information to customers.
  • Work with Tier 2, and 3 HD and Core Team to determine release schedule with customers.
  • Document all incidents in incident tracking system
  • Manage incidents to closure or escalation to Tier 2.
  • Interact effectively with customers and internal development team
  • Escalate issues as needed
  • Assist in generating training materials and customer facing documentation.

Required Skills
  • College degree and 0-2 years of related work experience, or Associate degree and 2-3 years of related work experience, or High School diploma/equivalent and 4-5 years related work
  • Demonstrated ability to analyze and understand complex software applications with minimal direction from more senior personnel.
  • Strong interpersonal skills.
  • Must be able to work within tight deadlines and be adept at balancing shifting priorities and time management.
  • Must be a strong team player with excellent written and verbal communication skills in English.
  • Ability to accept personal accountability and ownership for areas of responsibility. Strong analytical skills with excellent customer service skills.
  • Strong client focus and collaborative work style
  • Ability to understand and explain technical information
  • Ability to create customer facing documentation

Location: Remote
Status: Full-time position with full company benefits
NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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