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Remote Production Support Engineer Jobs in Katy, TX

Konecranes

Product Support -Lift Trucks - Remote

Houston, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Product Support - Lift Trucks Location - Near any big Airport in the US Assist Konecranes dealers and Konecranes Key Account Customers in order to develop, support and control BU Lifttrucks Service ...

Insight Global

Remote System Programmer Analyst

Houston, TX · Remote

$25 - $30/hr

  • Medical

  • Dental

  • Vision

The System Programmer Analyst will be a part of the enterprise support team and will support over ... Microsoft product support experience (Outlook, Word, Office applications). Experience supporting ...

New

Huntington

Network Engineer 3

Houston, TX · On-site +1

$70K - $140K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Provides effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Koch Industries

Senior Civil Engineer - Remote Eligible

Houston, TX · On-site +1

$130K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to be fully remote or a hybrid work schedule. Our Team As a Koch Engineered Solutions company ... Support construction activities by reviewing field conditions, responding to contractor questions ...

New

System One

Substation Design Engineer

Houston, TX · Remote

$100K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid/Remote Substation Electrical Engineer - Grid Mid to Senior Level | Electrical Power ... Perform and support engineering design for high-voltage and extra-high-voltage substations and ...

System One

Substation Design Engineer

Houston, TX · Remote

$100K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid/Remote Substation Electrical Engineer - Grid Mid to Senior Level | Electrical Power ... Perform and support engineering design for high-voltage and extra-high-voltage substations and ...

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All JobsProduction Support Engineer JobsRemote Production Support Engineer JobsRemote Production Support Engineer Jobs in Katy, TX

Remote Production Support Engineer information

See Katy, TX salary details

$16

$44

$73

How much do remote production support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote production support engineer in Katy, TX is $44.01, according to ZipRecruiter salary data. Most workers in this role earn between $37.07 and $48.32 per hour, depending on experience, location, and employer.

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.

What are popular job titles related to Remote Production Support Engineer jobs in Katy, TX?

For Remote Production Support Engineer jobs in Katy, TX, the most frequently searched job titles are:

What job categories do people searching Remote Production Support Engineer jobs in Katy, TX look for?

The top searched job categories for Remote Production Support Engineer jobs in Katy, TX are:

What cities near Katy, TX are hiring for Remote Production Support Engineer jobs?

Cities near Katy, TX with the most Remote Production Support Engineer job openings:

Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Katy, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $91,548 per year, or $44 per hour.

Technical Support Engineer

G2 Risk Solutions

Houston, TX • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Description
About G2 Risk Solutions
G2 Risk Solutions is a leading provider of risk intelligence and compliance solutions for the payments, financial services, and digital commerce industries. Leveraging advanced artificial intelligence, machine learning, and large-scale web intelligence technologies, we help organizations identify hidden risks, uncover critical insights, and make confident business decisions.
Our platforms analyze hundreds of millions of domains and digital entities across the internet, revealing hidden relationships, mapping digital footprints, and detecting emerging threats. By transforming vast amounts of online data into actionable intelligence, G2 Risk Solutions enables customers to scale their businesses securely, efficiently, and with confidence.
Team Mission & Growth Opportunities
The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success. We don't just solve issues; we identify trends, drive improvements, and help shape the future of our platform.
This role provides a unique opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies while working with global customers and cross-functional teams on a different time zones. High-performing team members are given opportunities to lead initiatives, influence product direction, and grow into advanced technical, customer-facing, or leadership roles.
Responsibilities
  • Investigate and resolve customer issues across products and services.
  • Analyze API requests/responses and database records to identify root causes and support issue resolution.
  • Support customers, Customer Success Managers, and internal teams with technical issues, product investigations, and integration troubleshooting.
  • Collaborate with Engineering and Product teams to reproduce, escalate, and resolve issues.
  • Prioritize and manage issues based on customer impact and business needs.
  • Work effectively in a global team environment spanning multiple time zones.
  • Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems.

Requirements
  • 1-2 years of experience in Technical Support or a similar customer-facing technical role.
  • Ability to troubleshoot technical issues, investigate root causes, and work collaboratively to resolve customer problems.
  • Team player with a collaborative mindset and willingness to support colleagues across functions.
  • Experience working with and troubleshooting REST APIs.
  • Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
  • Basic understanding of SQL with the ability to write simple queries.
  • Experience with ticketing and issue-tracking systems such as Zendesk, Jira, or similar tools.
  • Self-motivated, detail-oriented, and comfortable managing multiple priorities.
  • Experience with scripting or automation (e.g., Python) is a plus.
  • Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests is a plus.
  • Experience using AI tools (e.g., ChatGPT/Claude, or similar) to assist with troubleshooting, research, documentation, and day-to-day productivity is a plus. We encourage the thoughtful use of AI to improve efficiency and problem-solving.

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