ZipRecruiter

Log In

2

Remote Production Support Engineer Jobs in Coppell, TX

UWorld, LLC

Product Operations Specialist

Coppell, TX · On-site +1

This role combines technical production, event administration, and customer support to help ensure ... • Remote production workflows and webcam-based presentations. • Windows, macOS, and common ...

Stryker

Senior Lead Data Engineer (Remote)

Dallas, TX · On-site +1

Remote As a Senior Lead, Data Engineering, you will serve as a technical leader who helps shape the ... Support the development of internal data products, APIs, and user-facing applications that simplify ...

previous pagenext page

Showing results 21-40

All JobsProduction Support Engineer JobsRemote Production Support Engineer JobsRemote Production Support Engineer Jobs in Coppell, TX

Remote Production Support Engineer information

See Coppell, TX salary details

$16

$44

$74

How much do remote production support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote production support engineer in Coppell, TX is $44.29, according to ZipRecruiter salary data. Most workers in this role earn between $37.26 and $48.61 per hour, depending on experience, location, and employer.

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.

What are popular job titles related to Remote Production Support Engineer jobs in Coppell, TX?

For Remote Production Support Engineer jobs in Coppell, TX, the most frequently searched job titles are:

What job categories do people searching Remote Production Support Engineer jobs in Coppell, TX look for?

The top searched job categories for Remote Production Support Engineer jobs in Coppell, TX are:

What cities near Coppell, TX are hiring for Remote Production Support Engineer jobs?

Cities near Coppell, TX with the most Remote Production Support Engineer job openings:

Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Coppell, TX as of September 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution, with an average salary of $92,115 per year, or $44.3 per hour.

Advanced Support Engineer, Diamond (Portuguese Speaking)

Check Point Software Technologies

Dallas, TX • Remote

Full-time

Re-posted 18 days ago

Check Point Software Technologies rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

31st of 119 rated security

Job description

Company Description

Why Join Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Job Description
  • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
  • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
  • Occasional travel to customer sites in Latin America and abroad.
  • Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
  • Reproduces customer reported issues and works with internal teams to provide a resolution.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Provides necessary support to the Service Managers for high profile technical escalations.
  • Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.
Qualifications
  • Must be fluent in Portuguese and English
  • Remote opportunity 
  • 5-8 years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
  • Prior experience working on enterprise grade firewalls.
  • Solid exposure to TCP/IP/switching/routing protocols.
  • Working knowledge of tools like TCP DUMP and Wireshark.
  • Experience working in Cloud platforms a plus(GCP,AWS,Azure).
  • Working knowledge of Linux commands/shell scripts.
  • Working knowledge of DNS, DHCP,IPSEC.
  • Good understanding of AAA, Digital Certificates, Active Directory.
  • Experience with Core dump/kernel panic analysis. 
  • Ability to manage high value accounts and keep the internal/external stake holders well informed.
  • Ability to communicate with customers in a professional manner.
  • Self-Learner.
  • Excellent Time management skills. 

This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required. 

EOE M/F/Veterans/Disabled


What Check Point Software Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom