Remote Product Operations Jobs in Boston, MA (NOW HIRING)

About Sapio Sciences
Sapio Sciences is on a mission to accelerate scientific discovery and high-throughput clinical and diagnostic services. We bring together scientists, engineers, and industry specialists to build a unified lab informatics platform that helps organisations move faster, work smarter, and generate deeper insight from their data.
Artificial intelligence is central to how we innovate and operate. Within our platform, AI enhances how laboratories structure, interpret, and act on scientific data. Across our business, we apply AI thoughtfully to improve efficiency, scalability, and decision-making. It is not an add-on or future ambition. It is embedded in how we build, deliver, and continuously improve.
Our platform unifies ELN, LIMS, and scientific data management within a highly configurable environment. Scientists, laboratory professionals, and bioinformaticians rely on Sapio to manage end-to-end laboratory operations, from instrument integration and experiment setup to sample management, data analysis, and reporting. We design solutions that are powerful yet practical, enabling teams to focus on science rather than systems.
Working at Sapio
Our EMBRACE values guide how we work and grow together. We take ownership of our outcomes, collaborate openly across functions and geographies, and remain curious about how science and technology can evolve. We are accountable to each other and to our customers, and we measure our success by the real-world impact our platform enables.
Working at Sapio means being part of a lean, growth-focused team where ownership is expected and progress matters. We value colleagues who are motivated by impact and comfortable operating in an evolving environment.
At Sapio, you will work alongside people who care deeply about advancing drug discovery and improving laboratory operations worldwide. Ideas are encouraged, initiative is recognised, and professional growth is supported. As a scale-up, we move with pace and purpose, balancing innovation with responsibility.
We partner with laboratories around the world, from emerging biotech companies to global pharmaceutical and diagnostics organisations, who trust Sapio to deliver intelligent, science-aware solutions that support discovery, development, and diagnostics.
About the Role
This is not a traditional inward-facing product manager role. This is an externally oriented, product marketing-biased position at the intersection of product strategy, customer engagement, and commercial execution. The right candidate will be as comfortable in front of a prospective customer or at an industry conference as they are working through a product roadmap with internal stakeholders.
As Senior Product Manager, you will be the outward voice of the Sapio platform. You will own the narrative around how our products solve real scientific and operational challenges, translating deep domain knowledge of ELN, LIMS, and CMC workflows into compelling demonstrations, positioning, and messaging that resonates with buyers, users, and partners.
You will report directly into our VP of Product, and work in close collaboration with the executive leadership team, including our CEO. You will operate as a senior and trusted voice, capable of engaging confidently at the executive level - both internally and with our most strategic customers.
Working Location
This is a remote-first role. We are open to candidates based in the US (East Coast preferred) or the UK. There is an expectation to travel periodically - to meet with the leadership team, to join key customer engagements, and to represent Sapio at industry events. Our teams are spread across the US and the UK, with offices in York, PA, Fort Lauderdale, and London.
Essential Responsibilities

• Own the outward-facing product narrative - developing positioning, messaging frameworks, and demo strategies that clearly articulate the value of Sapio's platform across ELN, LIMS, and CMC workflows.
• Lead and deliver high-impact solution presentations to prospective customers, partners, and at industry events, tailoring content to audience - from bench scientists to C-suite executives.
• Act as a strategic bridge between development, marketing, and sales - ensuring go-to-market activity is grounded in product reality and customer insight.
• Develop deep domain expertise across CMC (Chemistry, Manufacturing and Controls), with a strong understanding of biologics and the broader life sciences landscape, to credibly engage with scientific and regulatory stakeholders.
• Partner closely with the Head of Product and executive leadership team to align external messaging with product direction and company strategy.
• Represent the voice of the customer internally - synthesising feedback from demos, customer conversations, and market signals into actionable product and positioning insights.
• Collaborate with sales on RFP responses, proof-of-concept engagements, and strategic account support where product expertise and demonstration capability are required.
• Lead product marketing efforts, partnering with the marketing team on content development, conference presentations, webinars, and customer advisory board preparation.
• Engage regularly with the executive leadership team and CEO, providing clear, confident, and commercially aware perspectives on market positioning and customer feedback.

Required Skills & Experience

• Proven experience in a product management or product marketing role within a life sciences software company, with a clear external and customer-facing orientation.
• Deep knowledge of ELN and LIMS products - you must be able to speak credibly about these platforms with scientists, lab managers, and IT stakeholders.
• Solid understanding of CMC processes, with experience in or exposure to biologics and the biotech/pharma development pipeline strongly preferred.
• A strong product marketing mindset - you understand how to translate complex functionality into compelling value propositions and customer stories.
• Demonstrated experience managing and influencing senior stakeholders, including executive leaders. You are comfortable in the room with a CEO and bring presence, preparation, and commercial acumen.
• Track record of delivering high-quality product demonstrations that move deals forward and build customer confidence.
• Experience operating across scale-up and/or corporate environments - you can navigate both the pace of a growing company and the complexity of large enterprise accounts.
• Excellent communication and presentation skills - written, verbal, and visual. You can simplify the complex and make it land.
• Strong commercial awareness and ability to align product activity to business outcomes.

Required Skills & Abilities

• Customer-first mindset - naturally curious about how scientists and laboratory professionals work, and motivated by solving their real problems.
• Confident and credible communicator at all levels, from bench scientists to C-suite; equally effective in one-to-one conversations and large group settings.
• Able to manage competing priorities across product, sales, and marketing workstreams without losing quality or focus.
• Self-starter who thrives in environments with autonomy - you set your own pace and hold yourself to a high standard.
• Collaborative and inclusive in how you work with colleagues across geographies and functions.
• Adaptable and comfortable with ambiguity - you can operate effectively as strategy evolves.
• High integrity and accountability; you follow through on commitments and are transparent about progress and challenges.
• Strong attention to detail in customer-facing materials and communications.

Preferred Experience

• Background in biologics, CDMOs, or pharmaceutical development organisations, with hands-on familiarity with how CMC data is generated, managed, and reviewed.
• Experience in a dual product management / product marketing function, or close collaboration between the two.
• Familiarity with the regulatory and quality context in which ELN and LIMS platforms operate (e.g. 21 CFR Part 11, GxP environments).
• Prior experience in a scale-up or Series B/C-stage software business, where you have built processes and collateral from the ground up.
• Exposure to scientific data management platforms, informatics, or adjacent software categories.
• Experience presenting at industry conferences, user groups, or customer advisory boards.

What We Offer
At Sapio Sciences, we recognise that our people are our greatest strength. That's why we're proud to offer:

• A competitive salary and benefits package
• Flexibility to work remotely, with opportunities to travel
• A comprehensive onboarding and training programme
• Ongoing opportunities for professional growth and development
• A collaborative, inclusive and supportive work environment

Sapio Sciences is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our People
At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values-what we proudly call The Sapio Seven, aka EMBRACE:

• Embrace the future
• Make a difference
• Be true partners
• Remember why we're here
• Act with empathy
• Commit to transparency
• Excel in quality

These values shape how we work, how we grow, and how we deliver impact for our clients every day.
Reasonable Adjustments
We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application, interview & assessment process, please let us know. We will work with you to support your needs in confidence.
Equal Opportunity
Sapio Sciences hires based on merit, capability, and potential. Selection decisions are made using job-related criteria aligned to the needs of our customers and business.
We are an equal opportunity employer and do not discriminate based on any characteristic protected by applicable law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.