Remote Product Operations Jobs in Illinois (NOW HIRING)

Location: Chicago HQ, or US-remote

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites is building a next-generation Inventory & Orders module that gives supply chain teams unified, real-time visibility into on-hand stock, in-transit inventory, open orders, and stockout risk - across their entire network. We are looking for a Product Manager I to own day-to-day execution for this module: writing precise specifications, synthesizing customer discovery into prioritized backlogs, and partnering with engineering to ship features that help supply chain planners move from reactive firefighting to proactive decision-making.

This is a high-visibility role on a nascent product. You will work at the intersection of supply chain planning, procurement, and real-time logistics data - with your contributions directly shaping the foundational decisions of this offering.

Product Execution & Specification

• Author detailed user stories, acceptance criteria, and feature specifications for capabilities such as safety stock threshold configuration, order-at-risk dashboards, and AI-assisted stock transfer recommendations.
• Translate ambiguous customer requirements into structured, engineering-ready backlog items with clear scope boundaries.
• Own sprint-level backlog grooming in collaboration with the engineering manager, ensuring tickets are well-defined and prioritized before each cycle.

Customer Discovery & Feedback Synthesis

• Conduct structured discovery sessions independently with supply chain planners, procurement leads, and operations teams.
• Synthesize raw customer feedback, field notes, and survey data into prioritized problem statements and product hypotheses.
• Maintain a continuous feedback loop with pilot customers during early rollouts, identifying adoption gaps and surfacing them as actionable product improvements.

Integration & Data Requirements

• Own integration requirement specifications - defining how data from ERP systems (SAP, Oracle), warehouse management systems, and demand planning tools flows into FourKites via flat-file SFTP, API, and EDI.
• Work with Solutions Engineering to validate integration feasibility, data freshness requirements, and schema mapping during pre-sales and onboarding.
• Identify and escalate data quality risks that could compromise dashboard accuracy during early customer deployments.

Cross-Functional Collaboration

• Partner closely with engineering, design, and Solutions Engineering throughout the feature lifecycle - from discovery through general availability.
• Coordinate with Customer Success during pilot rollouts to ensure smooth adoption and capture post-launch learnings.
• Support pre-sales activities by providing product clarity on capabilities, integration requirements, and roadmap direction.

• 3+ years of professional experience in product management, supply chain operations, procurement, or demand planning.
• Demonstrated understanding of inventory and procurement workflows - including safety stock parameters, days-of-supply calculations, MRP outputs, and order fulfillment processes.
• Ability to write clear, structured product specifications and acceptance criteria that engineering teams can execute without ambiguity.
• Comfort owning integration requirement discussions - understanding data flow, feed latency tradeoffs, and schema mapping without needing to write code.
• Experience working with B2B SaaS product tooling: Jira, Confluence, or equivalent.
• Strong written and verbal communication skills, with the ability to synthesize complex customer conversations into concise product requirements.
• Comfortable working across time zones in a remote or hybrid environment.

• Prior experience at a supply chain software company, a shipper/manufacturer, or a supply chain consulting practice.
• Familiarity with ERP and WMS ecosystems (SAP, Oracle, Manhattan, HighJump) and how they integrate with third-party visibility or planning tools.
• Exposure to AI/ML-assisted recommendations in an operational supply chain context - such as automated reorder suggestions, stockout prediction, or inventory rebalancing.
• Background as a demand planner, procurement analyst, or supply chain operations professional who has transitioned into a product or technical role.
• Experience with supply chain visibility platforms or similar real-time logistics and inventory products.
• Familiarity with KPIs such as OTIF, inventory turnover, case fill rate, and days of supply.

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

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The expected annual base salary range for this role is $130,000 - $160,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

US Benefits

• Medical, Dental & Vision benefits start on first day of employment
• Health Savings Account employer contribution
• Medical and Dependent Care FSA
• Supplemental insurance for Accident and Critical Illness expense reimbursement
• Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 
• 401k Retirement savings employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• 20 PTO days, 5 recharge days, 2 volunteer days 
• Up to 16 weeks of parental leave for birthing parents, fully paid
• Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
• Technology reimbursement
• Commuter benefits for in office employees (Chicago)
• Annual Wellness Stipend 
• Ongoing learning & development opportunities