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Remote Process Mapping Jobs in Washington, DC (NOW HIRING)

Workiva

Spring 2027 Intern - Business Systems

Adelphi, MD · On-site +1

$22/hr

You will process map current state, identify areas for improvement, and capture in-progress updates ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Business Systems

Largo, MD · On-site +1

$22/hr

You will process map current state, identify areas for improvement, and capture in-progress updates ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Business Systems

Bowie, MD · On-site +1

$22/hr

You will process map current state, identify areas for improvement, and capture in-progress updates ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Sparibis

Salesforce Business Analyst

Washington, DC · On-site +1

Location: 100% Remote Years' Experience: 3+ years professional experience Education: Bachelor ... Business Process Analysis, Mapping, and Optimization - Understanding how to analyze, document, and ...

Dewberry

Geospatial Analyst II

Fairfax, VA · Remote

... remote sensing concepts and geospatial processes for various products, e.g. how lidar sensors work ... Create a variety of digital mapping/remotely sensed products using various software platforms;

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All JobsProcess Mapping JobsRemote Process Mapping JobsRemote Process Mapping Jobs in Washington, DC

Remote Process Mapping information

See Washington, DC salary details

$27

$35

$42

How much do remote process mapping jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote process mapping in Washington, DC is $35.21, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $41.92 per hour, depending on experience, location, and employer.

What is remote process mapping?

Remote process mapping is the practice of documenting and analyzing business processes using digital tools while team members collaborate from different locations. It involves using software to visually map out workflows, identify inefficiencies, and optimize processes without needing in-person meetings. This approach is especially useful for organizations with distributed teams, as it enables real-time collaboration and makes process improvement more accessible and efficient.

What are the key skills and qualifications needed to thrive as a remote process mapping specialist?

To excel as a Remote Process Mapping Specialist, you need expertise in process analysis, documentation, and improvement methodologies, often supported by a background in business analysis or industrial engineering. Familiarity with process mapping tools like Microsoft Visio, Lucidchart, or Bizagi, and certifications such as Lean Six Sigma are highly valued. Strong attention to detail, analytical thinking, and effective remote communication skills set top performers apart in this role. These competencies ensure that processes are accurately captured, optimized, and clearly communicated to drive efficiency and alignment across distributed teams.

What are some common challenges faced by professionals in remote process mapping roles, and how can they be addressed?

Professionals in remote process mapping often encounter challenges such as limited access to in-person stakeholder input, difficulties visualizing complex workflows without physical whiteboards, and ensuring all team members are aligned on process changes. These challenges can be addressed by leveraging collaborative digital tools like Miro or Lucidchart, scheduling regular virtual workshops to gather feedback, and maintaining clear documentation that is accessible to all relevant stakeholders. Building strong communication channels and setting clear expectations helps ensure that process improvements are accurately captured and implemented in a remote environment.

What is the difference between Remote Process Mapping vs Remote Business Analyst?

AspectRemote Process MappingRemote Business Analyst
Primary FocusVisualizing and documenting processesAnalyzing business needs and solutions
Required SkillsProcess modeling, workflow toolsData analysis, requirements gathering
CertificationsBusiness Process Management (BPM), Six SigmaCBAP, PMI-PBA
Work EnvironmentCollaborative, often with process teamsCross-functional teams, client interactions

Remote Process Mapping primarily involves creating visual representations of workflows and processes, while Remote Business Analysts focus on analyzing business needs and recommending solutions. Both roles require analytical skills and industry knowledge, but their core responsibilities differ. Understanding these distinctions helps employers and job seekers identify the right fit based on skills and career goals.

What are popular job titles related to Remote Process Mapping jobs in Washington, DC?

For Remote Process Mapping jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Process Mapping jobs in Washington, DC look for?

The top searched job categories for Remote Process Mapping jobs in Washington, DC are:

Remote Process Mapping jobs near you
Infographic showing various Remote Process Mapping job openings in Washington, DC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $73,241 per year, or $35.2 per hour.

ServiceNow CMDB / ITSM Process Integrator & Developer

Reston, VA • On-site, Remote

ICF
Business Management Consulting • 5 - 10K employees
Learn more about ICFexternal

$56.25 - $77.25/hr

Full-time

Re-posted 22 days ago

Job description

ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking an ITSM Process Implementer experienced in ServiceNow ITSM Implementations to support the current needs of our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client's business.

ICF's IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking an ITSM Process Implementer with a technical consultant background to coordinate a team of subject matter experts in developing and implementing best-practice service management designs and architectures of technical ITSM and functional ITIL solutions for a variety of Federal clients, including the National Institutes of Health (NIH).

Job Location: Remote (USA). Local candidates may be expected to work at the client site in Rockville, MD 1-2 days per week. Travel for a conference or to another ICF location for collaboration may be required once a year.

This position requires that the job be performed in the United States.If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

Responsibilities include:

  • Define, prioritize, and communicate the vision and roadmap for CMDB products and services, in alignment with the client's goals and needs.
  • Collaborate with ITSM process owners, managers, and stakeholders to elicit, analyze, and validate requirements for ITSM products and services, using agile methodologies and tools.
  • Design, configure, and implement the ServiceNow ITSM platform to meet client requirements, focusing on ITIL best practices in collaboration with professional development teams
  • ServiceNow Platform Expertise: Deep knowledge of the ServiceNow platform, including ITSM, workflows, and administration. Experience with ITSM implementation on ServiceNow Platform
  • Discovery & Service Mapping - Implement Discovery for all classes and deploy Service Mapping for all CMDB classes populated through Discovery and then connect the AWS environment to the CMDB - install Discovery and Service Mapping for those CIs
  • Problem-Solving: Strong analytical and problem-solving skills to identify challenges and propose solutions.
  • Data Governance & Quality Assurance:
    • Assess subscription unit usage and forecast future needs. Establish data certification/attestation process for CMDB stakeholders without native ServiceNow access
    • Mature the current attestation pilot.
    • Migrate CMDB data from CSDM 3 to CSDM 5, in collaboration with the ServiceNow Platform and Development teams.
    • Maintain CMDB accuracy and reliability through:
      • Automated scripts (duplicate removal, data refresh).
      • Intelligent Reconciliation Engine (IRE) policies.
      • Misclassification cleanup.
    • Develop and implement CMDB data audits and validation methodologies.
    • Track and manage Service Accounts and Privileged Accounts.
    • Finalize Certificate Management capabilities in the CMDB.
  • Integrations
    • Integrate the CMDB with Hardware and Software Asset Management modules.
    • Connect the ServiceNow Configuration Management module with Flexera Data Platform to capture software usage, end-of-life details, and other key insights.
  • Documentation & Reporting
    • Create Standard Operating Procedures (SOPs) for completed work.
    • Develop dashboards and reports to support monitoring, auditing, and decision-making.
  • Maturity & Continuous Improvement
    • Advance and mature the CMDB workspace.
    • Transition the NCI CMDB project from the walk stage to the fly stage.
    • Perform other duties as assigned.

Technical Skills:

  • Proficiency in JavaScript, REST/SOAP APIs, HTML, CSS, and web services
  • Strong understanding of IT Service Management processes and ITIL frameworks.

Required Qualifications:

  • Bachelor's degree
  • ServiceNow Certified System Administrator (CSA) required
  • 6+ years of overall ServiceNow experience, to include implementing Discovery, Service Mapping, Integrations and CSDM Migration on the ServiceNow Platform
  • US Citizen or Green Card Holder due to federal contract requirements.
  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred:

  • ServiceNow Certified Implementation Specialist (CIS) - ITSM

#DMX-HMS

#Li-cc1

#Indeed


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$98,614.00 - $167,644.00Nationwide Remote Office (US99)

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