Remote Process Improvement Jobs in Massachusetts

100% Remote | 3-Month Contract

Are you passionate about helping customers and delivering exceptional service? We are seeking customer-focused professionals to join a growing team supporting customers within the financial services industry. This is a fully remote opportunity with a collaborative team environment and the chance to make an immediate impact during a busy enrollment season.

Monday through Friday

Operating Hours: 7:00 AM - 6:00 PM CST

$17.50/hour

The Customer Service Representative (CSR) is responsible for providing outstanding support to customers, carriers, and business partners. This role manages inbound and outbound communication while resolving questions related to account information, billing, coverage, claims, and policy updates. Successful candidates will combine excellent communication skills, empathy, professionalism, and strong multitasking abilities in a fast-paced environment.

• Respond to inbound calls, emails, and customer inquiries in a professional and timely manner.
• Place outbound calls to follow up on inquiries, resolve issues, and provide updates.
• Process customer requests, policy changes, and account updates.
• Maintain accurate customer records and documentation within CRM systems.
• Navigate multiple systems and applications simultaneously while assisting customers.
• Meet established service level, quality, and customer satisfaction goals.
• Follow company procedures and regulatory requirements, including HIPAA compliance.
• Participate in training programs to maintain product and process knowledge.
• Collaborate with team members to ensure a positive customer experience.
• Identify process improvement opportunities and communicate recommendations to leadership.
• Support quality initiatives and departmental projects as needed.

• High School Diploma or GED required.
• 1-2 years of customer service experience required.
• Previous call center experience strongly preferred.
• Financial services, insurance, or healthcare industry experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer service abilities.
• Ability to manage multiple systems and communication channels throughout the workday.
• Comfortable working independently in a remote environment.

Candidates with experience in the following roles are encouraged to apply:

• Customer Service Representative
• Call Center Representative
• Customer Support Representative
• Customer Service Specialist
• Service Representative
• Operations Coordinator
• Operations Specialist
• Systems Support Analyst

• Medical, Dental, and Vision Coverage
• Critical Illness, Accident, and Hospital Insurance
• 401(k) Retirement Plan
• Life Insurance
• Short-Term and Long-Term Disability
• Health Savings Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Paid Time Off, Vacation, and Sick Leave (where applicable)

• 100% Remote Work Environment
• Gain experience with a leading financial services organization
• Collaborative and supportive team culture
• Opportunity to make an immediate impact during a period of rapid growth
• Potential to expand your customer service and financial services experience

Apply today to join a team dedicated to delivering exceptional customer experiences.

#centralpriority26

This is a Contract position based out of Boston, MA.

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.