Remote Process Documentation Jobs in Illinois (NOW HIRING)

POSITION SUMMARY

The Business Applications Analyst is responsible for the administration, configuration, and continuous improvement of Allied's business application portfolio and vendor solutions. This role partners with business stakeholders, IT, and vendors to design workflows, configure systems, manage access, support implementations, and ensure applications meet operational needs. The role also owns day-to-day support, including troubleshooting issues, responding to tickets, and driving resolution with vendors.

ESSENTIAL FUNCTIONS

• Serve as the primary liaison between business teams, IT, and vendors for assigned business applications
• Configure, administer, and maintain business applications, including workflow design, system setup, and user access management
• Manage application enhancements, updates, and releases, ensuring alignment with business priorities
• Gather, analyze, and document business requirements for enhancements, integrations, and process improvements
• Develop and maintain process flows, user stories, standard operating procedures, and application documentation
• Analyze business processes and implement improvements to increase efficiency, automation, and operational effectiveness
• Facilitate requirements gathering sessions and stakeholder meetings to define needs and priorities
• Partner with IT, business stakeholders, and vendors to support implementations, upgrades, and integrations
• Coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation of requirements
• Troubleshoot application issues, respond to support tickets, and coordinate timely resolution with internal teams and vendors
• Monitor application performance, user feedback, and vendor service levels, escalating and resolving issues as needed
• Support vendor onboarding and manage ongoing vendor relationships, including issue resolution and service quality
• Maintain application, vendor, and process documentation to support governance, compliance, and audit readiness
• Develop and maintain reporting and metrics related to application performance, vendor effectiveness, and process improvements
• Other duties as assigned

EDUCATION

• Bachelor's degree or equivalent work experience required.

EXPERIENCE AND SKILLS

• Minimum of 5 years of experience in similar role, required.
• High attention to detail and organizational skills
• Ability to monitor and prioritize multiple deadlines and projects simultaneously.
• Experience reading, analyzing, and reviewing organizational metrics and data, preferred.
• Must have Application Management and Vendor Management experience
• Strong Project or Program Support experience required.

POSITION COMPETENCIES

• Accountability
• Analytical Thinking
• Collaboration
• Communication
• Customer Focus
• Functional Expertise
• Initiative

PHYSICAL DEMANDS

• This is a standard desk role requiring extended sitting and computer work

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.