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Service Technical Specialist
Here at Spirax Sarco we offer the industry's most extensive range of products with services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide.
Position Summary:
Installs, services, and repairs the entire range of SSI products including engineered package systems, pneumatic and electronic controls and instrumentation, mechanical pumps, traps, and ancillaries. The role should be able to perform services in all Spirax Sarco portfolio, but will have main focus on Controls & Instrumentation
The Services Technical Specialist is a critical role within SpiraxSarco Steam Specialties , providing a unique and exciting opportunity to experience the full breadth of the Spirax - Sarco product and solution portfolio while delivering high - value field services focused on steam system performance, reliability, and energy efficiency.
This is expected to be able to travel regionally/nationally within the USA 65-70% of the time
You must be located near Chicago, IL or Central Valley, CA or Columbia, SC, Houston TX
Essential Job Functions
Represent the company in the field on projects involving commissioning, startup, warranty repair, troubleshooting and installation of Spirax-Sarco portfolio of products.
Provide detailed reports detailing work activities
Interact with customers and internal personnel to include customer service, engineering, project management and sales in the execution of service projects.
Responsibilities include travel preparation, gathering of tools and other resources, trap testing, hands on product work (field repair), generation of sketches and/or engineering calculations, problem solving, and report generation.
Attends training as required for safety and/or industry knowledge
Identify improvements to processes and products and communicate back to Spirax-Sarco
Other Job Functions
Support the execution of Steam Trap Surveys when necessary.
Follow the Scheduler's guidance for planned field activities.
Work together with the Scheduler to improve efficiency in field operations.
Service mechanical pumps, steam traps, and related ancillaries when necessary.
Work on engineered package systems, pneumatic and electronic controls, and instrumentation.
Coordinate activities to ensure effective use of time and field resources.
Contribute to reliable, efficient, and safe delivery of all field service activities.
Manage time effectively to provide needed reporting and documentation from assigned service activities
Prioritize and actively seek resolution to scheduling conflicts and backlog consumption
Communicate effectively with appropriate personnel needs that arise due to loading and backlog profile
Actively communicate with sales when opportunities arise that could lead to additional sales activity
Job Specifications
Education: High School Diploma/GED required; Vocational or technical degree preferred.
Experience: 1-3 years of relevant experience
Specialized Skills:
Must possess and be able to maintain a valid driver's license with ability to operate a motor vehicle
Above average knowledge in MS Office softwares (especially MS Word and MS Excel)
Above average knowledge of steam and fluid systems; above average knowledge, controls, or instrumentation products
Able to communicate effectively in both written and verbal form
Demonstrates reliability and resilience in frequent-travel roles
Certifications: None required
Working Conditions: Field Work
Percent Travel: >70%
Physical Demands*: Sitting: 25%Standing/Walking: 75%Lifting: >25 lbs.
About Us
Steam Thermal Solutions is one of four businesses within Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then have operated it as its own business, and as such, we operate two brands, Spirax Sarco and Gestra.
We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones!
Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us.