Remote Pos Technical Support Jobs in Detroit, MI

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

KLA Services is seeking a highly skilled and motivated AI-first full-stack Software Engineer to build remote service software products for our field engineers to support and maintain KLA tools in the semiconductor fabrication plant or "fab". This role is crucial in ensuring our remote service software products are robust, secure, and user-friendly, enabling seamless connectivity for our global workforce.

Key Responsibilities:

• Collaborate with marketing, product managers, IT infrastructure, security, and support.

• Participate in roadmap development and backlog refinement.

• Build scalable front-end applications using modern frameworks.

• Develop back-end services, APIs, and microservices.

• Create responsive, secure, and high-performing user experiences.

• Develop automated testing strategies and implement CI/CD pipelines for deployments.

• Troubleshoot production issues across the full technology stack.

• Ensure compliance with relevant regulations and standards.

• Maintain the integrity and security of remote access systems.

• Leverage coding assistants such as Claude Code and Devin to accelerate delivery.

• Continuously evaluate emerging AI engineering tools and practices.

• Stay up to date with industry trends and emerging technologies in remote access solutions.

Preferred Qualifications:

• Strong communication skills, with the ability to work effectively with cross-functional teams.

• Problem solver with ability to distill requirements and design solutions for business problems.

• Motivated to learn new skills independently and do experiments

• Experience developing cloud native applications using Docker, Kubernetes.

• Experience developing UI using web technologies HTML, CSS, JavaScript, Angular, React, etc.

• Understanding of remote access protocols, VPNs, and security best practices

• Experience with Agile, Clean Code and XP software development practices

• Experience using artificial intelligence to accelerate software engineering delivery

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5+ years of full-stack software engineering experience.

Minimum Qualifications

• 5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience

Base Pay Range: $105,900.00 - $180,000.00 AnnuallyPrimary Location: USA-MI-Ann Arbor-KLAKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us attalent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.