Remote Pos System Jobs in Baltimore, MD (NOW HIRING)

Senior Technical Writer – SOP & Process Documentation Consultant (Part-Time, Remote)

• Part-Time-1 day per week
• September 2026 - June 2027 with potential to extend
• Remote - EST Preferred

Scope
We are seeking an experienced consultant to develop, standardize, and deploy SOPs across multiple departments under an approved governance charter and a SharePoint-based document repository. The consultant will work under the direction of our PMO, partnering with department leads and subject matter experts to deliver a high volume of clear, compliant, and consistently formatted procedures on a phased schedule running through June 2027.
 
Key Responsibilities

• Draft, revise, and finalize SOPs using approved Library templates, numbering conventions, and document classifications.
• Facilitate working sessions and interviews with subject matter experts, frontline staff, and leadership to capture accurate process detail.
• Review existing documentation and identify content to formalize, consolidate, or retire.
• Ensure procedures reflect applicable compliance obligations, including OSHA, ADA, CIPA, and related public agency requirements, and flag gaps for leadership review.
• Publish approved SOPs to the SharePoint repository with correct metadata, version control, and review dates.
• Develop rollout communications, quick reference materials, and training artifacts that support staff adoption across all locations.
• Prepare review packages for the SOP governance process and incorporate feedback through controlled revision cycles.
• Provide regular status reporting to the PMO, including progress, risks, and dependencies.
• Document repeatable playbooks and coach designated staff so the Library can sustain the program after the engagement concludes.

Required Qualifications

• Seven or more years of experience in business process documentation, SOP or policy development, or technical writing in operational environments.
• Demonstrated delivery of a high-volume documentation portfolio, 40 or more procedures within a single program, on a fixed timeline.
• Experience working within a formal governance or document control framework, including version control and structured approval workflows.
• Strong facilitation, interviewing, and plain-language writing skills, with samples available on request.
• Proficiency with Microsoft 365, including SharePoint document libraries and advanced Word.
• Availability for scheduled virtual working sessions with Library staff during Eastern Time business hours.
• Preferred Qualifications
• PMP, CAPM, or comparable project management credential, or experience operating within a PMO structure.
• Experience in public sector, library, higher education, or other multi-site public-facing environments.
• Familiarity with security, IT service management (ITIL), or facilities operations domains.
• Experience supporting training and change management for procedural rollouts.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.