Pay: $20.00 - $25.00 per hour
Job description:
Duration: 6-month contract, potential permanent
Compensation: $25/hour
Location: Remote but candidates MUST sit in EST time zone.
Shift/Hours:
- Candidates should be available to work a variety of shifts.
- Weekend work is required based on scheduling needs.
- Weekend shifts may start as early as 8:00 AM and extend as late as 9:00 PM.
- Standard schedule pattern is 7 days on, followed by 2 days off.
Holiday Requirements
- The contact center is open on most holidays.
- Employees may be required to work any holiday based on business needs.
- The only guaranteed closures are Thanksgiving Day + Christmas Day
Description:
The Member Care Advocate serves as the primary point of contact for health plan members, providing exceptional customer service and support regarding benefits, claims, eligibility, enrollment, provider networks, and billing inquiries. This role helps members navigate healthcare services, resolve issues, educate customers on available resources, and ensure a positive member experience.The ideal candidate is customer-focused, empathetic, detail-oriented, and comfortable handling a high volume of inbound calls while maintaining accuracy and compliance.