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Job Summary

We are seeking a highly motivated and experienced Field Service Engineer to provide technical service, installation, commissioning, maintenance, troubleshooting, and customer support for pharmaceutical and biotech equipment. The ideal candidate will have hands-on experience in freeze-drying/lyophilization systems, injectable production equipment, chemical API processing, bioengineering systems, and pharmaceutical packaging equipment.

The Field Service Engineer will work closely with customers to ensure equipment operates efficiently and complies with industry standards and GMP requirements. As needed, Tofflon will provide employees with free technical training on equipment for projects located in China and other country worldwide.

Key Responsibilities

• Perform installation, commissioning, qualification, and startup support for pharmaceutical and biotech equipment.
• Provide on-site troubleshooting, repair, preventive maintenance, and emergency service support.
• Diagnose mechanical, electrical, pneumatic, and PLC-related issues efficiently.
• Support equipment used in freeze-drying/lyophilization, Lyo injectable production, chemical API manufacturing, bioengineering, and pharma packaging applications.
• Conduct FAT/SAT activities and assist with equipment validation when required.
• Train customers on equipment operation, maintenance, and basic troubleshooting procedures.
• Prepare detailed service reports and maintain accurate documentation after each service visit.
• Coordinate with internal engineering, sales, and technical support teams to resolve customer issues.
• Maintain strong customer relationships and provide professional technical support.
• Travel frequently to customer sites within assigned regions and occasionally internationally.
• Ensure compliance with GMP, safety regulations, and company procedures.

Qualifications

• Bachelor’s degree or Associate degree in Mechanical Engineering, Electrical Engineering, Automation, Bioengineering, or related technical field preferred.
• At least 3 years of related experience in the same industry areas, including:
  • Freeze-drying / Lyophilization
  • Lyo Injectables
  • Chemical API
  • Bioengineering
  • Pharmaceutical Packaging
  • Pharmaceutical or Biotech Manufacturing Equipment
• Strong troubleshooting skills in mechanical, electrical, automation, and control systems.
• Familiarity with PLC systems, HMI controls, sensors, and industrial instrumentation is preferred.
• Knowledge of GMP, FDA, and pharmaceutical industry standards.
• Ability to read and interpret electrical, mechanical, and P&ID drawings.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple service assignments.

·       Strong understanding of technical products and ability to communicate complex solutions to customers

·       Experience working with cross-functional and international teams is highly preferred

·       Strong organizational and time management abilities

·       Proficiency in CRM systems and Microsoft Office tools

• This is a hybrid role, primarily remote from a home office, with occasional work expected at our Springfield, NJ office as needed.
• Approximately 50–80% travel is required, including domestic travel within North America and international travel.
• Valid driver’s license required.

Preferred Qualifications

• Experience with sterile injectable or aseptic processing equipment.
• Experience supporting pharmaceutical freeze dryers, isolators, filling lines, or packaging systems.
• Prior experience in international equipment installation and commissioning.
• Knowledge of IQ/OQ documentation and validation processes.

Location

Western Region Field Service Engineer, preferably based in California, near Sacramento or Los Angeles / Travel Required

Company Introduction:

Tofflon USA LLC is the U.S. subsidiary of Shanghai Tofflon Science and Technology Co., Ltd., a global provider of pharmaceutical equipment and integrated solutions for the biopharmaceutical and life sciences industries. The company specializes in freeze-drying systems, aseptic processing equipment, and complete pharmaceutical production solutions.

Headquartered in Shanghai, Tofflon serves pharmaceutical and biotechnology companies around the world with advanced technology, high-quality manufacturing, and comprehensive technical support. Through continuous innovation and a strong commitment to quality, the company supports customers in developing and manufacturing life-saving medicines.

Tofflon USA LLC focuses on providing localized sales, technical service, and project support to customers across the United States. Our team works closely with pharmaceutical and biotechnology companies to deliver reliable equipment, responsive service, and customized solutions that meet the highest industry standards.

Competitive Salary: Compensation commensurate with experience and expertise.