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Remote Player Support Jobs in Detroit, MI (NOW HIRING)

DISHER

Vision Engineer

Detroit, MI · Remote

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Provide support to existing vision equipment globally. * Follow health, safety, environmental ...

DISHER

Vision Engineer

Detroit, MI · Remote

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Provide support to existing vision equipment globally. * Follow health, safety, environmental ...

DISHER

Vision Engineer

Detroit, MI · On-site +1

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Provide support to existing vision equipment globally. * Follow health, safety, environmental ...

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All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Detroit, MI

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What are popular job titles related to Remote Player Support jobs in Detroit, MI?

For Remote Player Support jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Player Support jobs in Detroit, MI look for?

The top searched job categories for Remote Player Support jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Player Support jobs?

Cities near Detroit, MI with the most Remote Player Support job openings:

Remote Player Support jobs near you

Senior Provider Network Operations Data Analyst

Amerihealth Caritas

Southfield, MI • Remote

Full-time

Posted 10 days ago

AmeriHealth Caritas rating

8.3

Company rating: 8.3 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

128th of 309 rated insurance

Job description

Role Overview: The Senior Provider Network Operations Senior Data Analyst serves as a subject matter expert and key support resource within Provider Network Operations. This role is responsible for training new hires, keeping the team informed and prepared as process or system changes occur, supporting analysts with complex questions, and ensuring accurate, compliant, and timely processing of provider data, rosters, and provider files.

Work Arrangement:

  • Remote - This position is fully remote for candidates residing in Michigan. Occasional travel for meetings, training, or business needs may be required.

Responsibilities:

  • Serve as a go-to subject matter expert for Provider Network Operations processes, including incoming provider data, provider enrollment file completion, and Facets updates.
  • Train new hires and provide ongoing education to analysts to ensure the team remains knowledgeable, consistent, and prepared as business requirements, systems, reporting needs, or processes change.
  • Process and oversee complex provider data files, large rosters, provider enrollments, and related updates while ensuring information is entered accurately and maintained appropriately in Facets and other applicable systems.
  • Monitor analyst workloads, review processing quality, audit analyst work, identify coaching opportunities, and provide guidance to support accuracy, productivity, and adherence to established procedures.
  • Develop new ideas and recommend process improvements that strengthen data quality, streamline enrollment and roster workflows, and improve team effectiveness.
  • Ensure provider data is accurate, complete, and compliant with internal standards, business rules, and reporting requirements; research and resolve discrepancies in a timely and thorough manner.
  • Maintain strong working relationships with provider groups, internal business partners, and cross-functional teams to support provider enrollment, data integrity, issue resolution, and operational needs.
  • User Acceptance Testing (UAT)/Client Review & audit (fee schedule concentration), reviews requests prior to initial submission to EO, and claims post-production
  • Capitation reconciliations, building queries, and comparing membership
  • Internal business report development; engagement with regulatory reporting
  • BAM/claim reporting submission and analysis, depending on complexity
  • Perform additional duties and special projects as assigned.

Education & Experience:

  • Bachelor's degree or equivalent combination of education and relevant work experience.
  • 3 to 5 years of experience in data analysis, healthcare operations, provider network operations, provider data operations, or a related field.
  • Experience with provider enrollment and changes.
  • Experience developing reports and analyzing complex datasets.
  • Managed care or healthcare experience preferred
  • Knowledge of Facets or similar healthcare administration platforms.

Skills & Abilities:

  • Strong analytical and problem-solving skills with the ability to identify trends, root causes, and actionable insights.
  • Proficiency in Microsoft Office Suite, particularly Excel, Word
  • Ability to prioritize and manage multiple competing priorities and projects simultaneously in a fast-paced environment.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent organizational and communication skills.
  • Patience and professionalism when training new hires, coaching analysts, and supporting team members through process or system changes.
  • Flexible, adaptable, and willing to adjust to changing business needs, priorities, and deadlines.
  • Strong team player with a collaborative approach and willingness to support others to meet team and department goals.
  • Ability to work independently while effectively collaborating with cross-functional teams.
  • Experience supporting regulatory reporting and compliance initiatives preferred.

What AmeriHealth Caritas employees say

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