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Remote Phone Representative Jobs in Bennington, VT

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Remote Phone Representative information

See Bennington, VT salary details

$8

$15

$25

How much do remote phone representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote phone representative in Bennington, VT is $15.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $16.68 per hour, depending on experience, location, and employer.

What is a remote phone representative?

A Remote Phone Representative is a customer service professional who works from a location outside of a traditional office, often from home, handling inbound and outbound calls on behalf of a company. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. They use phone systems and computer software to assist customers efficiently while maintaining a high standard of service. This role requires excellent communication skills, problem-solving abilities, and the ability to work independently. Remote Phone Representatives are commonly employed in industries such as retail, telecommunications, healthcare, and finance.

What are some common challenges faced by remote phone representatives, and how can they be managed effectively?

Remote Phone Representatives often encounter challenges such as staying motivated while working independently, managing distractions at home, and handling difficult customer interactions without immediate in-person support. To manage these challenges, it's helpful to establish a dedicated workspace, follow a structured daily routine, and regularly communicate with your team through virtual meetings or chat platforms. Employers typically provide extensive training and ongoing support, so taking advantage of these resources can help you feel connected and confident in your role.

What are the key skills and qualifications needed to thrive as a remote phone representative?

To thrive as a Remote Phone Representative, you need excellent verbal communication, active listening, problem-solving skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Strong time management, patience, and the ability to remain calm under pressure help you stand out in this position. These skills and qualities are crucial for providing effective customer support, resolving issues efficiently, and maintaining a positive brand image while working remotely.
Remote Phone Representative jobs near you
Infographic showing various Remote Phone Representative job openings in Bennington, VT as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $32,109 per year, or $15.4 per hour.

Member Experience Channels Representative

Greylock Federal Credit Union

Pittsfield, MA • Remote

$20.67 - $26.06/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Greylock Federal Credit Union

Position Title: Member Experience Channels Representative

Department: Contact Center

Work Arrangement: Hybrid 8:30a-5p Mon-Friday, depending on weeks in month 1 or 2 Saturdays required

Sign on bonus: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.


The Member Experience Channels Representative serves as the first point of contact for member inquiries through phone, chat, and secure messaging. This role supports a wide range of transactions, troubleshooting needs, and e-commerce solutions, while also identifying opportunities to educate members about Credit Union products and services. It ensures responsive, compliant, and quality service in support of Greylock’s member experience goals.

Essential Functions & Responsibilities:

60%

Respond to member inquiries via phone, chat, and secure messaging. Research and resolve issues related to loans, deposits, online banking, and other account servicing needs. Perform account maintenance and processing requests, including stop payments, debit card support, and file updates in accordance with regulatory and security standards.


15%

Educate members on Credit Union products and services. Identify member needs and cross-sell or refer them to appropriate departments to support financial wellness and product utilization.


10%

Support digital banking services. Provide technical guidance on online banking, bill pay, and mobile features.

10%

Maintain up-to-date knowledge of all Credit Union products, policies, and compliance requirements. Implement procedural updates as required.

5%

Participate in periodic sales and service campaigns by meeting defined goals and contributing to outbound and promotional efforts.


The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Performance Measurements:

  1. Member interactions are resolved accurately, efficiently, and with a high standard of professionalism.
  2. Sales referrals and product knowledge result in improved member engagement and product penetration.
  3. Compliance with all departmental procedures and regulatory requirements is maintained.
  4. Digital and online service issues are resolved in a timely and helpful manner.
  5. Individual contribution supports overall Member Experience Channels quality, service level, and team performance goals.
  6. Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.


Knowledge and Skills:

Experience: 1–2 years in a member service, operations, or loan processing role preferred.

Education: High school diploma or equivalent required.

Interpersonal Skills: Strong communication skills, problem-solving ability, and a member-first mindset. Able to handle difficult situations with professionalism and empathy.

Technical/Other Skills: Proficient in Microsoft Office Suite, including Word, Outlook, and Excel. Comfortable using core banking systems and digital tools.

Key Competencies:

Emotional Intelligence

Member Service

Communication


Additional Competencies:
Sales & Influence

Collaboration

Organizational Skills


Physical Requirements:

Ability to sit or remain at a workstation for extended periods. Occasional light lifting (up to 15 pounds) may be required.


Work Environment:

Remote or in-office hybrid Contact Center environment. Fast-paced with high call volume and multitasking required.


Salary Range:

The salary range for this role is $20.67 to $26.06. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.


Service and stability: With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow: We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.

Benefits that work: Greylock offers competitive benefits and a range of opportunities to grow your career. Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits. Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. Greylock offers employer paid life insurance along with both short- and long-term disability. Per an individual’s need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.

Review of applicant resumes will begin 14-21 days after the position was posted. From that point on various emails are sent via ADP email. It is important that you monitor emails and respond if needed promptly.