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Remote Phone Repair Jobs in Madison, WI (NOW HIRING)

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Remote Phone Repair information

See Madison, WI salary details

$10

$17

$24

How much do remote phone repair jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote phone repair in Madison, WI is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.38 per hour, depending on experience, location, and employer.

What is a remote phone repair technician?

A Remote Phone Repair technician is a professional who diagnoses and fixes issues with smartphones or mobile devices from a distance, often using online tools and remote access software. Instead of physically handling your device, they guide you through troubleshooting steps or remotely access your phone to resolve software problems. This service can help with issues like software glitches, app errors, or settings configuration. Hardware repairs may still require physical service, but many common issues can be addressed remotely, saving time and offering convenience.

What are the key skills and qualifications needed to thrive as a remote phone repair technician?

To thrive as a Remote Phone Repair Technician, you need a solid understanding of mobile device hardware, software troubleshooting, and diagnostic techniques, often supported by relevant certifications such as CompTIA A+ or manufacturer-specific training. Familiarity with remote diagnostic tools, virtual support platforms, and ticketing systems is essential for resolving issues efficiently. Excellent communication, patience, and problem-solving abilities help you guide customers through repairs and build trust remotely. These skills ensure effective, efficient service delivery and high customer satisfaction while working outside of a traditional repair shop.

What are some common challenges faced by remote phone repair technicians, and how can they be managed?

Remote phone repair technicians often encounter challenges such as diagnosing issues without physical access to the device and providing clear instructions to customers with varying technical skills. To manage these challenges, technicians rely on strong communication skills, step-by-step troubleshooting guides, and remote diagnostic tools. Building rapport and patience with customers is essential, as is staying updated on the latest device models and repair techniques. Many employers also provide ongoing training and support forums to help technicians navigate unique or complex issues.

What is the difference between Remote Phone Repair vs Mobile Device Technician?

AspectRemote Phone RepairMobile Device Technician
CredentialsBasic technical knowledge, certifications varyTechnical certifications often required
Work EnvironmentRemote, online troubleshooting and repair guidanceOn-site or in-store repair work
Industry UsageCustomer support, repair services, online platformsPhysical repair shops, retail stores
Search & Comparison IntentFocus on remote repair jobs, online servicesHands-on repair roles, in-person service

Remote Phone Repair involves troubleshooting and guiding customers through repairs remotely, often via online platforms. Mobile Device Technicians perform physical repairs on devices, typically in a shop or on-site. Both roles require technical skills, but Remote Phone Repair emphasizes remote support, while Mobile Device Technicians focus on hands-on repair work.

How much money can you make repairing phones?

Remote phone repair technicians typically earn between $15 and $50 per hour, depending on experience, skill level, and the complexity of repairs. Some may charge flat rates for specific services, and experienced technicians with certifications can command higher rates, especially if they run their own repair business or work freelance.

What are the most commonly searched types of Phone Repair jobs in Madison, WI?

The most popular types of Phone Repair jobs in Madison, WI are:

What are popular job titles related to Remote Phone Repair jobs in Madison, WI?

For Remote Phone Repair jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Phone Repair jobs in Madison, WI look for?

The top searched job categories for Remote Phone Repair jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Phone Repair jobs?

Cities near Madison, WI with the most Remote Phone Repair job openings:

Remote Phone Repair jobs near you
Infographic showing various Remote Phone Repair job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,495 per year, or $17.5 per hour.

Field Service Technician for CNC Machinery

Tormach Inc

Madison, WI • Remote

$28 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Tormach has an exciting REMOTE open position for a Field Service Tech for CNC machinery intallation, repair, troubleshooting, and service-related questions!  We are a 100% employee-owned CNC Machine Tool company, caters to the DIY, R&D, entrepreneur, education, and professional markets, selling affordable CNC machine tools and accessories. Our products are engineered in North America, and at our HQ in Madison, WI. 



This Field Service Tech position is remote: you do not need to reside in Wisconsin; preference will be given to candidates in Western U.S.!


Position Overview 

The Field Service Technician supports Tormach customers through onsite installation, commissioning, diagnostics, repair, and service-related training for CNC machines and accessories. This is a hands-on, customer-facing role responsible for delivering high-quality field service while representing Tormach professionally at customer locations.   This position is structured as an hourly field service role and is expected to spend most of its time traveling to customer sites. When not traveling, the technician supports Technical Support customers remotely through troubleshooting, case follow-up, service coordination, and other assigned customer support activities. 



Key Responsibilities 

Field Service, Installation & Repair 

  • Perform onsite machine installation, startup, commissioning, repair, and service work for Tormach CNC equipment and accessories. 
  • Diagnose mechanical, electrical, pneumatic, and operational issues in the field and complete corrective actions in a safe, efficient, and professional manner. 
  • Verify machine performance after service activity, including operational checks, alignment-related review, and overall readiness for customer use. 
  • Document service findings, parts usage, labor activity, and follow-up recommendations clearly within company systems and service records. 

Customer Support & Technical Assistance 

  • Support customers with machine setup, accessory installation, troubleshooting, and service-related questions using standard Tormach processes, documentation, and support tools. 
  • Provide remote assistance to Technical Support customers when not traveling, including phone and email support, service case follow-up, and escalation assistance as needed. 
  • Communicate clearly with customers of varying skill levels, set practical expectations, and coordinate with Technical Support, Engineering, Operations, and other internal teams to resolve issues effectively. 

Travel, Readiness & Work Practices 

  • Maintain a high level of travel readiness and flexibility, with substantial overnight travel expected based on customer demand, territory needs, and service priorities. 
  • Maintain a valid driver's license and good driving record, and work independently while managing time, travel logistics, and customer commitments responsibly. 
  • Follow Tormach safety expectations, service procedures, and reporting requirements while maintaining a professional and customer-focused presence in the field. 

Qualifications 

Education & Experience 

  • 5+ years of hands-on CNC machining, machine repair, field service, maintenance, installation, or closely related technical experience. 
  • Technical degree, apprenticeship, military technical training, or equivalent practical experience in machining, automation, electromechanical service, or industrial equipment. 
  • Experience supporting machine setup, troubleshooting, and repair in a manufacturing or machinery environment preferred. 

Skills & Competencies

  • Working knowledge of G and M code, machine setup, tooling, workholding, speeds and feeds, and practical machining fundamentals. 
  • Ability to troubleshoot electrical, pneumatic, and mechanical systems found in CNC equipment. 
  • Strong communication, documentation, organization, and customer service skills with the ability to work independently. 
  • Proficiency with Microsoft Outlook, Teams, Word, and Excel; ERP, CRM, or ticketing experience is a plus. 


Preference will be given to candidates residing in the US Western region!


Total Rewards:

Medical, Dental, Vision, Life, LTD, STD, 401k, PTO, Holidays, Flex Schedule, ESOP, Voluntary benefits, SWAG


Read more at: www.Tormach.com