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Remote Phone Operator Jobs in Poway, CA (NOW HIRING)

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Remote Phone Operator information

See Poway, CA salary details

$9

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How much do remote phone operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote phone operator in Poway, CA is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $19.90 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Poway, CA?

For Remote Phone Operator jobs in Poway, CA, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Poway, CA look for?

The top searched job categories for Remote Phone Operator jobs in Poway, CA are:

What cities near Poway, CA are hiring for Remote Phone Operator jobs?

Cities near Poway, CA with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Poway, CA as of August 2026, with employment types broken down into 34% Full Time, and 66% Part Time. Highlights an 100% Remote job distribution, with an average salary of $38,001 per year, or $18.3 per hour.

Account Executive / Customer Service Representative

KORE1 Technologies

San Diego, CA • On-site, Remote

$18 - $26/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description


KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a contract to hire Customer Service Representative III in the San Diego area. 

About the Role:
The Customer Service Representative III is a contract-to-hire role responsible for delivering high-quality customer support across phone, email, and chat channels. This position serves as a frontline resource for customers seeking assistance with product support, account management, and member portal navigation. 
The CSR plays a critical role in driving customer satisfaction, retention, and long-term loyalty through efficient issue resolution, product education, and service recovery.

This role is designed as a temp-to-hire opportunity, with the intent to convert to a full-time position
based on performance, attendance, and business needs.

What You'll Be Responsible For: 
Customer Support & Issue Resolution
●  Handle inbound and outbound customer interactions via phone, email, and chat with a focus on resolution and retention.
● Accurately assess customer needs, investigate issues, and provide clear, professional solutions.
● De-escalate dissatisfied customers using approved service recovery strategies.
● Provide light technical support, including assistance with browser navigation, software downloads, and basic usability issues.

Retention & Customer Value
● Apply needs-based retention and upsell techniques to identify service expansion opportunities where appropriate.
● Educate customers on product features, benefits, and account options to improve confidence and continued usage.
● Track and report key cancellation drivers and recurring customer pain points to support retention initiatives.
Operations & Documentation
● Complete account updates, refunds, account closures, and opt-outs in accordance with established policies and service-level standards.
● Maintain accurate customer records within internal CRM systems.
● Coordinate investigative efforts related to customer claims, review documentation, and escalate for approval when required.
● Analyze account claims and determine appropriate resolutions within assigned authority levels.
How Success Is Measured
● Quality and accuracy of customer interactions
● Retention and save rates
● Adherence to call flow and service standards
● Timeliness and accuracy of documentation
● Attendance, punctuality, and schedule adherence

Qualifications Required
● High school diploma or equivalent (some college preferred)
● 1-3 years of experience in customer service, hospitality, or a related customer-facing role
● Strong verbal and written communication skills
● Solid computer proficiency and ability to work across multiple systems simultaneously
● Demonstrated ability to balance customer satisfaction with policy and program integrity
● Consistent attendance and punctuality

Preferred Experience:
● Experience working with CRM systems.
● Familiarity with Google Workspace tools.
● Experience in retention-focused or subscription-based environments.
Skills & Attributes
● Strong problem-solving and critical-thinking abilities.
● Ability to remain calm and professional in high-volume or escalated situations.
● Detail-oriented with a high degree of accuracy.
● Self-motivated, dependable, and able to work both independently and collaboratively.
● Comfortable working in a fast-paced, metric-driven environment.

Compensation:
● $18 - $26/hour
● Benefits (Upon Conversion to Full-Time)
● 100% company-paid Medical, Dental, and Vision insurance
● Generous bonus program
● Unlimited vacation policy
● Paid Sick Leave and Paid Holidays
● 401(k) plan with company match
● Student Loan Repayment Program and 529 Education Savings Plan
● Paid Parental Leave and Dependent Care support
● Training and Education Reimbursement
● Paid Parking
● Pet Insurance and Employee Referral Rewards

This role follows a hybrid schedule for San Diego-based employees, with a mix of in-office and remote
workdays. Onsite employees enjoy complimentary lunches, snacks, beverages, and access to a dogfriendly
office environment.


ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.

Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Education:Employment Type: CONTRACTOR

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