Remote Phone Operator Jobs in Northampton, MA (NOW HIRING)

About Evergreen Energy Partners

Evergreen Energy Partners is a virtual full-service energy efficiency firm.  We employ experts experienced in advancing energy efficiency initiatives for a wide array of clients. Our team members are in strategic locations across the United States.
We are a supportive team that rewards individual initiative and performance. We have a progressive culture that embraces work-life balance while working in a virtual office environment from your home. This winning combination has resulted in repeated selection among the top companies on Oregon Business Magazine's list of 100 Best Companies to Work for in Oregon.

Position Description: Energy Specialist

As an Energy Specialist, you will play a critical role in delivering a high-quality customer experience as part of an innovative program. You will be responsible for verifying that window heat pumps are properly sized, installed, and operating safely and efficiently while ensuring customers are satisfied throughout every stage of the installation process.

This position combines technical field inspections with hands-on equipment management and customer support. You'll maintain the program's inventory of window heat pumps, coordinate equipment repairs and replacements, perform post-installation quality assurance inspections, and serve as a trusted resource for customers by answering questions, resolving concerns, and ensuring every installation meets program quality standards. Working closely with contractors, program staff, and utility partners, you'll help ensure the successful delivery of a first-of-its-kind program that improves comfort, energy efficiency, and customer confidence.

Successful Candidates:

• Demonstrate strong mechanical aptitude and attention to detail.
• Take pride in delivering exceptional customer experiences.
• Communicate professionally with customers, contractors, and team members.
• Work independently while managing multiple field assignments.
• Identify and resolve issues before they impact customers.
• Maintain organized records and accurate inspection documentation.
• Represent the program with professionalism and integrity.

Key Responsibilities:

• Ensure every installation meets program quality standards.
• Deliver exceptional customer service throughout the project.
• Verify equipment is safe, properly sized, and operating correctly.
• Maintain accurate inventory and equipment records.
• Resolve customer concerns quickly and professionally.

Position Qualifications:

The position requires high client satisfaction and going out of the way to be helpful, respectful, approachable and team-oriented while building strong and positive working relationships. Candidates must be receptive to feedback, willing to learn and embrace continuous improvement. Additional qualifications include:

• Strong customer service and interpersonal communication skills.
• Ability to inspect mechanical equipment and identify installation issues.
• Strong organizational skills with attention to detail.
• Ability to work independently and make sound field decisions.
• Comfortable communicating technical information to homeowners.
• Proficient with tablets, mobile applications, and Microsoft Office.

• Valid driver's license and ability to travel throughout the service territory.
• Previous experience working in a virtual environment is helpful but not required.

Preferred Skills/Experience: 

• Experience with HVAC, heat pumps, energy efficiency, weatherization, home performance, or residential construction.
• Experience performing field inspections, quality assurance, commissioning, or equipment troubleshooting.
• Familiarity with window heat pumps, mini-splits, or residential HVAC systems preferred.
• Experience working directly with homeowners and contractors.
• EPA Section 608 Certification, BPI Certification, HVAC licensure, or equivalent technical credentials are a plus.
• Associate's degree, trade school certification, or equivalent field experience preferred.

Physical Requirements:

The physical requirements described here are representative of those that must be met by this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended periods at a computer; data entry and proficient typing.
• Talking on the telephone or video conference calls for extended periods.
• Speak/hear; provide clear, accurate communication and hear the telephone.

Other Requirements: 

• Drug test – must pass a pre-employment drug screen.
• Pre-employment background check.
• A solid internet connection, a dedicated and fully equipped home office for public or client-facing virtual on-screen meetings and a reliable phone.
• Evergreen will provide a computer (programs for the position included in the computer setup), two monitors, a monitor stand, speakers, a webcam, a docking station, a wireless keyboard and mouse and a surge suppressor.
• We are a fully remote telecommuting organization. This position offers a significant amount of flexibility in line with meeting responsibilities. Some evening and early morning meetings and events may occasionally be necessary.
• Required location: Must be located in Massachusetts with preference on Western MA.

Benefits: 

In addition to your competitive salary, medical/dental/vision plan, disability and life insurance, and 401(k), we’ll provide:

• Generous paid time off (PTO) so you can recharge and enjoy life, plus $500 provided annually when you take a week-long vacation.
• 401(k) company contributions to help build your nest egg.
• Discretionary bonuses based on performance because your work deserves to be rewarded.
• Professional development funds to learn new skills and grow.
• 100% virtual company.
• Paid volunteer day to make an impact in our communities.
• Fun team outings and events to bond with your colleagues.

EEO M/F/D/V