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Remote Phone Operator Jobs in Monroe, MI (NOW HIRING)

CertaSite

Customer Service Representative

Ann Arbor, MI · Remote

$15.75 - $21.25/hr

Route inbound phone calls to appropriate parties * Manage compliance reporting to customers and fire marshals and ensure data integrity * Assist scheduling coordinators and other departments as ...

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Remote Phone Operator information

See Monroe, MI salary details

$8

$16

$23

How much do remote phone operator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote phone operator in Monroe, MI is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.03 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Monroe, MI?

For Remote Phone Operator jobs in Monroe, MI, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Monroe, MI look for?

The top searched job categories for Remote Phone Operator jobs in Monroe, MI are:

What cities near Monroe, MI are hiring for Remote Phone Operator jobs?

Cities near Monroe, MI with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Monroe, MI as of August 2026, with employment types broken down into 31% Full Time, and 69% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,388 per year, or $16.5 per hour.

Customer Service Representative

CertaSite

Ann Arbor, MI • Remote

$15.75 - $21.25/hr

Full-time

Re-posted 12 days ago

CertaSite rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

7th of 37 rated health and safety providers

Job description

Who are we?

CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day and for an opportunity to make a huge impact and grow with a mission-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To protect and provide a meaningful impact to as many lives as possible

Our Vision: Delivering the most dependable and simplified life safety solution on the planet

Our Values:

  • Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.

  • Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.

  • Innovative – We believe there is always a better way. We don’t stop until we find it.

  • Genuine – We do what we say, and we mean it.

ROLE OVERVIEW

We are looking for a Customer Success Representative, who will be responsible for supporting customers throughout their journey with CertaSite and delivering an exceptional customer experience. You will collaborate with managers, office staff, technicians, customers and others to help ensure CertaSite represents best-in-class customer service. This is a fast paced and demanding role with high visibility within the company. This role reports to the Customer Success Manager.

  • Onboard new customers by coordinating W-9’s, Certificates of Insurance (COIs), billing, portal, and taxation setup, service agreements, compliance contact info, and welcome messages. This includes both regular customers and integrations of newly acquired companies. Validate setup for accuracy

  • Lead customer satisfaction campaigns and support?

  • Create tickets for service issues

  • Route inbound phone calls to appropriate parties

  • Manage compliance reporting to customers and fire marshals and ensure data integrity

  • Assist scheduling coordinators and other departments as necessary

  • Communicate directly with customers in key areas such as onboarding, no response communications, service reports, and red tag letters

  • Review and provide quotes as needed

  • Other projects as assigned

QUALIFICATIONS

  • High school diploma or equivalent

  • 1 – 3 years of progressive, proven customer service experience

IDEAL QUALITIES

  • 3 – 5 years of customer service experience within the building trades; life safety ideally, but not required.

  • Customer Focus?– Develops uniquely strong customer loyalty; low-to-no customer attrition; key account executive contacts who will go to bat for him/her; generates repeat business more than peers; earns high customer satisfaction scores relative to peers

  • Relationship Building?– Rapidly build effective relationships through professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results??

  • Active Listening?– Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages

  • Information Seeking?– Driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future

  • Detail Focused – Passionate for details with a high sense of awareness of all the details that matter most; from data entry to critically reviewing new customer setup and detailed customer communications.

WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS

  • Controlled climate, office environment

  • Occasional work from home options

  • Required to sit for long periods of time, 8 or more hours per day

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