Remote Phone Operator Jobs in Crestview, FL (NOW HIRING)

Back Office Advisor

Fort Walton Beach, FL - United States

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Delivers customer satisfaction by addressing financial concerns, maintaining merchant profiles, and resolving transaction issues, while responding to informational inquiries related to Automated Clearing House (ACH) Network and Remote Deposit Capture transactions. Collaborates within a team responsible for ensuring customers comply with processing agreements in accordance with National Automated Clearing House Association (NACHA) Rules and Regulations.

Responsibilities:

Research, corrects and maintains transactions to successfully process consumer debits through the ACH Network and/or Remote Deposit Capture

Request time sensitive proof of authorizations, originating from the ODFI

Complete merchant maintenance request, address change, points of contact additions, email updates, etc.

Inputs essential data and documentation from received authorization documentation of the Electronic Funds Transaction (EFT) or equivalent to provide to Collections staff for returned consumer debit transactions

Communication efforts via phone and email to contact our Merchants (Nuvei Services Customers) to request authorization documentation, electronic funds transaction receipt (EFT), or equivalent for ACH Network transactions when consumer debit transactions return.

Reviews and requests merchant debit/consumer credit requests as applicable.

Merchant (Nuvei Services Customers) maintenance for the purposes of successfully processing consumer debits or credits; merchant credit or debits; merchant fees; also, to include ISO payouts in relation to transactions processed through the ACH Network and or/Remote Deposit Capture.

Analyzes consumer and Merchant (Nuvei Services Customers) issues to identify problem areas and take appropriate corrective action. Requests for approval from management when applicable.

Reviews, calculates, and requests refunds as manual ACH credits to ISOs, merchants, or consumers due to processing problems (i.e. duplication of charges, incorrect charges, or to salvage relations).

Makes outbound communication attempts on all returned merchant fees, debits or credit transactions that were received from the bank as rejected.

Completes cancellations of merchants at the end of the month for returned fees and/or debits, and process standard incoming cancellation request.

Complete or verify incoming bank change requests for partners and merchants

Posts adjustments (cash entries) within our operating system, for reconciliation purposes, dual verification required to ensure strong internal cash controls.

Set up merchant reporting upon request by Partner or merchant

Ensures compliance with internal documentation requirements by maintaining desktop procedures and/or checklists

Contributes to change initiatives and seeks out opportunities to automate manual functions for efficiency or ways to use AI to streamline processes.

Participates in task/project groups across department lines, as needed

Protects company proprietary and confidential information.

Other duties as assigned.

Qualifications:

High School diploma or equivalent experience.

1-2 years of related Finance or Banking experience

Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.

Knowledge and competence in using Microsoft Word and Microsoft Excel or similar office software products.

Ability to effectively communicate with peers and management to present ideas and concerns through verbal and non-verbal methods.

Ability to remain attentive to details while working in a fast-paced, multi-task environment.

Ability to establish priorities, work independently, and proceed with objectives with little supervision of self and staff members.

Ability to effectively manage time to meet and exceed goals and expectations.

Ability to work extra hours, holidays, and weekends as requested by manager.

Flexibility in accepting assignments and special projects.

Benefits

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.

Working Language
English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.