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Remote Phone Number Jobs in Ohio (NOW HIRING)

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

Job Location: Remote - USA Main Responsibilities: * Develop and implement strategies to retain ... Text Messaging Notice: If you provide a mobile phone number, you may receive job-related ...

Embrace Pet Insurance

Sales Agent

Akron, OH · On-site +1

Job Location: Remote - USA This position is remote, and you will work from a home office ... Text Messaging Notice: If you provide a mobile phone number, you may receive job-related ...

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Remote Phone Number information

What is the difference between Remote Phone Number vs Customer Service Representative?

AspectRemote Phone NumberCustomer Service Representative
Required credentialsNone specific, often basic tech skillsHigh school diploma or equivalent, sometimes certifications
Work environmentRemote, often from home or any location with internetRemote or in-office customer service centers
Employer industry usageTelecommunications, service providers, online platformsRetail, tech, healthcare, and service industries
Common search intentFinding contact numbers or virtual phone servicesSeeking customer support or service roles

Remote Phone Number typically refers to virtual or dedicated phone lines used for communication, while Customer Service Representatives handle customer inquiries via phone. Both roles involve communication skills, but their functions and credentials differ. Understanding these differences helps job seekers and employers find the right fit for their needs.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative, and why are they important?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and call center telephony systems is important for managing customer interactions efficiently. Patience, active listening, and time management are standout soft skills in this role. Mastering these skills ensures effective support, customer satisfaction, and productivity in a remote work environment.

What is a Remote Phone Number?

A remote phone number is a telephone number that is not tied to a specific physical phone line or location. Instead, calls to this number can be forwarded to any device or location, such as a mobile phone, VoIP service, or another landline, making it ideal for businesses and individuals working remotely. Remote phone numbers can help maintain privacy, provide local presence in different regions, and enable flexible communication for remote teams. They are commonly used by businesses to manage calls efficiently and appear local to customers in different geographic areas.

What are some common challenges faced by professionals managing remote phone number services, and how can they be addressed?

Professionals managing remote phone number services often encounter challenges such as ensuring reliable connectivity, managing call forwarding settings, and maintaining security of client information. Addressing these challenges requires staying updated with the latest VoIP technologies, regularly testing number routing, and implementing robust authentication measures. Collaboration with IT and customer support teams is crucial to swiftly resolve technical issues and provide a seamless experience for users.
What are the most commonly searched types of Phone Number jobs in Ohio? The most popular types of Phone Number jobs in Ohio are:
What are popular job titles related to Remote Phone Number jobs in Ohio? For Remote Phone Number jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Phone Number jobs in Ohio look for? The top searched job categories for Remote Phone Number jobs in Ohio are:
What cities in Ohio are hiring for Remote Phone Number jobs? Cities in Ohio with the most Remote Phone Number job openings:
Remote Phone Number jobs near you
Retention Agent

Retention Agent

Embrace Pet Insurance

Akron, OH • On-site, Remote

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.
Job Summary:
Embrace Pet Insurance is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Job Location: Remote - USA
Main Responsibilities:
  • Develop and implement strategies to retain existing customers
  • Communicate with customers via phone, email, and chat to address their concerns and resolve issues
  • Identify causes of customer dissatisfaction and work to resolve the underlying problems
  • Work with other departments to resolve customer concerns and ensure timely resolution
  • Monitor customer retention metrics and report on trends to the management team
  • Stay up-to-date on product and industry trends to better serve customers
  • Continuously identify and implement process improvements to deliver better customer experience and improve retention rates

Basic Qualifications:
  • Excellent communication skills, both verbal and written
  • Proven customer service and/or sales experience, preferably in a retention capacity
  • Ability to understand and address customer concerns effectively
  • Strong problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
  • Proficiency with customer management systems and call center technology
  • High school diploma or equivalent, bachelor's degree preferred

#remote
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying "STOP."

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