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Remote Phone Number Jobs in Colorado (NOW HIRING)

Transworld Business Advisors- Rocky Mountain

$60K - $100K/yr

... number one Transworld franchise location in the world. We help entrepreneurs buy and sell ... Track and manage all client activity within the sales CRM * Phone qualifying leads and connecting ...

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Remote Phone Number information

What is the difference between Remote Phone Number vs Customer Service Representative?

AspectRemote Phone NumberCustomer Service Representative
Required credentialsNone specific, often basic tech skillsHigh school diploma or equivalent, sometimes certifications
Work environmentRemote, often from home or any location with internetRemote or in-office customer service centers
Employer industry usageTelecommunications, service providers, online platformsRetail, tech, healthcare, and service industries
Common search intentFinding contact numbers or virtual phone servicesSeeking customer support or service roles

Remote Phone Number typically refers to virtual or dedicated phone lines used for communication, while Customer Service Representatives handle customer inquiries via phone. Both roles involve communication skills, but their functions and credentials differ. Understanding these differences helps job seekers and employers find the right fit for their needs.

What are the key skills and qualifications needed to thrive as a remote customer service representative, and why are they important?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and call center telephony systems is important for managing customer interactions efficiently. Patience, active listening, and time management are standout soft skills in this role. Mastering these skills ensures effective support, customer satisfaction, and productivity in a remote work environment.

What is a remote phone number?

A remote phone number is a telephone number that is not tied to a specific physical phone line or location. Instead, calls to this number can be forwarded to any device or location, such as a mobile phone, VoIP service, or another landline, making it ideal for businesses and individuals working remotely. Remote phone numbers can help maintain privacy, provide local presence in different regions, and enable flexible communication for remote teams. They are commonly used by businesses to manage calls efficiently and appear local to customers in different geographic areas.

What are some common challenges faced by professionals managing remote phone number services, and how can they be addressed?

Professionals managing remote phone number services often encounter challenges such as ensuring reliable connectivity, managing call forwarding settings, and maintaining security of client information. Addressing these challenges requires staying updated with the latest VoIP technologies, regularly testing number routing, and implementing robust authentication measures. Collaboration with IT and customer support teams is crucial to swiftly resolve technical issues and provide a seamless experience for users.
What are the most commonly searched types of Phone Number jobs in Colorado? The most popular types of Phone Number jobs in Colorado are:
What are popular job titles related to Remote Phone Number jobs in Colorado? For Remote Phone Number jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Phone Number jobs in Colorado look for? The top searched job categories for Remote Phone Number jobs in Colorado are:
What cities in Colorado are hiring for Remote Phone Number jobs? Cities in Colorado with the most Remote Phone Number job openings:
Remote Phone Number jobs near you

Medical Support Assistant (Medical Receptionist)

Customer Value Partners

Grand Junction, CO • Remote

$21.80/hr

Full-time

Posted 3 days ago

New

Job description

Overview

CVP seeks Medical Support Assistants (MSA) to join our team in support of the Western Colorado VA Health Care System, Grand Junction VA Medical Center located at 2121 North Avenue, Grand Junction, CO 81501.

This is a full-time, remote position supporting the VISN 19 Office of Community Care (OCC). Candidates must reside within 50 miles of the Grand Junction VA Medical Center. Working hours are Monday through Friday, 8:00 AM to 4:30 PM local time, excluding federal holidays.

As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care.


Responsibilities

  • Perform appointment scheduling, tracking, and pre- and post-appointment contacts in accordance with VHA Directive 1230, Outpatient Scheduling Processes and Procedures, and VHA Directive 1232, Consult Management
  • Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner
  • Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) and other systems as needed
  • Validate and update patient demographic information, including phone number, address, next of kin, emergency contact, and insurance capture
  • Ensure all necessary health and administrative information is processed and integrated into the Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA)
  • Screen and receive phone calls in a courteous and timely manner; answer the phone within 5 rings and follow appropriate telephone etiquette
  • Respond to telephone inquiries regarding the delivery of services
  • Maintain proficiency and daily use of VA software including CPRS, VistA, CTM, VetLink, HSRM, PPMS, and Microsoft Office Suite products including Word, Excel, Outlook, and Microsoft Teams
  • Open and close clinics daily and update no-shows within 24 hours of appointment
  • Monitor incoming and outgoing faxes and mail in accordance with HIPAA standards
  • Retrieve and respond to voicemail within 48 business hours
  • Complete an average minimum of 20 cases per day over a weekly period
  • Communicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes
  • Serve as a Patient Relations Representative; actively listen to feedback and patient concerns and resolve patient complaints and co-worker concerns in a tactful, professional manner
  • Work collaboratively with the Lead Scheduler and scheduling team to ensure all schedulers are competent and represent the VA in a positive, proactive manner
  • Notify supervisor and Lead MSA when automated systems are not performing as needed
  • Maintain computer and IT security; accept full responsibility for all transactions under personal badge, access, and verify codes
  • Protect electronic and printed files containing sensitive information from unauthorized release, loss, alteration, or deletion
  • Ensure all patients are identified with appropriate two patient identifiers per policy
  • Maintain zero breaches of privacy or confidentiality
  • Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria governing service

Qualifications

  • Must be eligible to obtain a Public Trust government security clearance; US Citizenship required
  • Must be a resident of the United States and reside within 50 miles of the Grand Junction VA Medical Center
  • High School Diploma or GED equivalent
  • Oral and written proficiency in English
  • Basic computer skills with daily proficiency in Microsoft Office Suite
  • Typing speed of at least 50 words per minute (must complete typing test)
  • Basic medical terminology knowledge
  • Minimum 6 months of customer service experience
  • No health or physical disability restrictions that would interfere with the performance of assigned duties
  • Prior VA or federal healthcare administrative experience is preferred

Location

  • Remote. Must reside within 50 miles of the Grand Junction VA Medical Center, Grand Junction, CO

Shift

  • Monday - Friday, 8:00 AM to 4:30 PM

Pay Rate

  • Hourly Pay: $21.80/hr
  • Health & Wellness (H&W): $5.09/hr (H&W will be prorated based on enrollment in the benefits offered, including automatic enrollment in employer-paid plans)

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.