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Remote Phone Counselor Jobs in Tampa, FL (NOW HIRING)

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Tampa, FL · On-site +1

$14 - $20/hr

Accept coaching and counseling with a positive attitude. * Maintain a professional appearance and ... Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Tampa, FL · Remote

$14 - $20/hr

Accept coaching and counseling with a positive attitude. * Maintain a professional appearance and ... Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout ...

Optimal Moments, LLC

Licensed Psychologist

Tampa, FL · On-site +1

$84K - $98K/yr

Description Flexible Remote We are searching for a dynamic, adaptable clinician who thrives on ... Responsibilities • Provides mental health and/or substance use counseling services according to ...

GTE Financial

Mortgage Loan Officer

Tampa, FL · On-site +1

... phone inquiries. The Loan Executive will ensure that member loan requests meet the members' needs ... Meeting with and counseling members on new mortgage loan options as determined by the current ...

Logical Position

Inside Sales Representative

Tampa, FL · On-site +1

$23.50/hr

Remote Office Space Reimbursement: Eligible for up to $100 following 30 days of employment to ... Prospect (cold-call) via phone, email, and other methods to obtain qualified leads for a pipeline ...

GTE Financial

Mortgage Loan Officer

Tampa, FL · On-site +1

... phone inquiries. The Loan Executive will ensure that member loan requests meet the members' needs ... Meeting with and counseling members on new mortgage loan options as determined by the current ...

Logical Position

Inside Sales Representative

Tampa, FL · On-site +1

$23.50/hr

Remote Office Space Reimbursement: Eligible for up to $100 following 30 days of employment to ... Prospect (cold-call) via phone, email, and other methods to obtain qualified leads for a pipeline ...

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All JobsRemote Phone Counselor JobsRemote Phone Counselor Jobs in Tampa, FL

Remote Phone Counselor information

See Tampa, FL salary details

$12

$22

$32

How much do remote phone counselor jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote phone counselor in Tampa, FL is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Phone Counselor, and why are they important?

To thrive as a Remote Phone Counselor, you generally need a background in psychology, counseling, or social work, often supported by relevant licensure or certifications. Familiarity with telecommunication platforms, secure data management systems, and crisis intervention protocols is essential. Strong active listening, empathy, and resilience help build trust and effectively support clients through difficult situations. These skills and qualifications are crucial for providing effective, confidential support and ensuring client well-being in a remote environment.

How does being a Remote Phone Counselor affect collaboration with colleagues and supervision?

As a Remote Phone Counselor, you will primarily interact with clients independently, but regular collaboration with colleagues and supervisors is maintained through virtual meetings, case consultations, and debriefing sessions. Many organizations use secure communication platforms for team check-ins and ongoing training, ensuring you have support and can share best practices. While the remote setup offers flexibility, it also requires proactive communication to stay connected and aligned with your team. This environment fosters both autonomy and a strong sense of teamwork, as counselors support each other in managing challenging cases.

What are remote phone counselors?

Remote phone counselors are trained professionals who provide counseling, support, or crisis intervention services over the phone, rather than in person. They typically work from home or another remote location, assisting clients with mental health concerns, emotional distress, or specific issues like addiction or relationship problems. These counselors listen, offer guidance, and help clients develop coping strategies. Remote phone counseling allows clients to access support conveniently and confidentially from anywhere.

How can I make 2000 a week working from home?

A remote phone counselor can potentially earn $2000 a week by working full-time hours, often requiring strong communication skills, experience, and sometimes specialized certifications. Increasing income may involve handling high-volume calls, working for multiple clients, or taking on overtime shifts, depending on the employer's pay structure and policies.
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Remote Phone Counselor jobs near you
TELEPHONE SALES REP - REMOTE

TELEPHONE SALES REP - REMOTE

FLS CONNECT LLC

Tampa, FL • On-site, Remote

$14 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Position Title: TSR
Location: Remote work from home
Department: Fundraising Operations
Reports To: Center Manager and Coach
Position Overview:
As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).
Core Values:
  • Excellence: We believe in quality results delivered by investing in our people.
  • Freedom: We encourage exploration, experimentation, agility, and responsiveness.
  • Respect: We believe in trust, empathy, and empowering our employees.
  • Teamwork: We embrace diversity, inclusion, and the power of collaboration.
  • Transparency: We value open communication and clear decision-making.
  • Accountability: We emphasize personal responsibility as the foundation of success.

Compensation and Benefits:
  • Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
  • The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
  • A retention bonus
    • $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
    • $500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
  • Referral bonus program.
  • Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance.

Duties and Responsibilities:
  • Make outbound fundraising calls to solicit pledges for client projects.
  • Follow provided and client-approved messaging on every call.
  • Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
  • Use responsive listening to provide appropriate situational responses.
  • Meet and maintain project goals and efficiency metrics.
    • Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
    • 95% on-time (start of shift and back from breaks and lunch).
    • 95% shift adherence/absenteeism.
  • Demonstrate exceptional customer service and react quickly to the person being called.
  • Accept coaching and counseling with a positive attitude.
  • Maintain a professional appearance and behavior.
  • Stay focused on the current project and prepare for each call.
  • Perform other duties as assigned.

Requirements:
  • Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season.
  • Must work in the continental United States.
  • Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
  • Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we are giving our client(s) the most professional experiences when speaking with their clients/members, as outlined in our contracts.
  • Must pass a background check.

Physical Qualifications:
  1. Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately.
  1. Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors.
  1. Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking.
  2. Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls.
  3. Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems.
  4. Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately.
  1. Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor.
  1. Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management.
  1. Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks.

Non-Essential Functions:
From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager.
Education and Experience:
  • A high school diploma and/or some college education is a plus.
  • Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.
FLS Connect is an equal opportunity employer and is committed to building a diverse workforce. FLS Connect participates in the Work Opportunity Tax Credit (WOTC) program, a federal tax credit that helps employers hire individuals from targeted groups who face barriers to employment. Completing the WOTC questions in the application helps identify potential eligibility for this program. Your help in answering these questions supports our efforts to boost diversity and facilitate access to good jobs for all American workers. Providing this additional information is completely voluntary and will not affect employment.

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