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Remote Pharmacy Counter Jobs (NOW HIRING)

CenterWell

Certified Pharmacy Technician

Phoenix, AZ · On-site +1

$40K - $52K/yr

Remote Compensation : Hourly pay typically ranges between $21.50-$22.50/hr Work at Home/Remote ... Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy ...

Brownhealth

$18.25 - $22.25/hr

SUMMARY: Reports to Manager, Pharmacy Operations, under the supervision of a pharmacist and ... counter drugs, and complementary and alternative medications currently taken by the patient.

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How much do remote pharmacy counter jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote pharmacy counter in the United States is $15.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.59 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working in a remote pharmacy counter role, and how can they be managed?

One common challenge in a remote pharmacy counter role is maintaining effective communication with patients and healthcare providers since interactions are virtual rather than face-to-face. This can make it harder to pick up on nonverbal cues and ensure patient understanding. Additionally, remote workers must be vigilant about protecting patient privacy and complying with HIPAA regulations when handling sensitive information online. Staying organized, using secure communication platforms, and participating in regular team check-ins can help address these challenges and support smooth workflow.

What is a Remote Pharmacy Counter?

A Remote Pharmacy Counter refers to a service or system where pharmacy-related tasks, such as prescription processing, patient consultations, and medication dispensing, are managed remotely rather than in a traditional in-person pharmacy setting. Staff may handle prescription requests, answer medication-related questions, and provide support via phone, video, or online platforms. This setup is designed to increase convenience for patients and improve efficiency for pharmacies, especially in areas with limited access to healthcare facilities. Remote Pharmacy Counters are often supported by licensed pharmacists who ensure compliance with safety and legal standards.

What is the difference between Remote Pharmacy Counter vs Remote Pharmacy Technician?

AspectRemote Pharmacy CounterRemote Pharmacy Technician
CertificationsPharmacy Technician Certification (PTCB or NHA)Pharmacy Technician Certification (PTCB or NHA)
Work EnvironmentCustomer service via phone or online, pharmacy supportAssisting pharmacists, processing prescriptions remotely
Employer & Industry UsagePharmacies, healthcare providers, telepharmacy services

Remote Pharmacy Counter and Remote Pharmacy Technician roles both require pharmacy technician certifications and involve supporting pharmacy operations remotely. The main difference lies in their focus: the Remote Pharmacy Counter primarily handles customer interactions and inquiries, while the Remote Pharmacy Technician assists with prescription processing and pharmacy support tasks. Both roles are integral to telepharmacy services, but they serve different functions within the pharmacy team.

What are the key skills and qualifications needed to thrive as a Remote Pharmacy Counter, and why are they important?

To excel as a Remote Pharmacy Counter, you need solid knowledge of pharmacy operations, medication handling, and customer service, typically supported by relevant pharmacy technician certification or experience. Familiarity with pharmacy management systems, prescription processing software, and secure communication tools is essential. Strong attention to detail, effective communication, and the ability to multitask in a virtual environment are crucial soft skills. These competencies ensure accurate medication dispensing, regulatory compliance, and positive patient interactions in a remote setting.
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Remote Pharmacy Counter jobs near you
Representative, Pharmacy - Remote

Representative, Pharmacy - Remote

Molina Healthcare

Long Beach, CA • Remote

Full-time

Posted yesterday

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

145th of 260 rated insurance

Job description

Shift: Mon - Fri

  • 1:00pm - 9:30pm EST
  • 12:00am - 8:30pm CST
  • 11:00am - 7:30pm MST
  • 10:00am - 6:30pm PST

JOB DESCRIPTION Job Summary Provides customer service support for inbound/outbound pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care. 
Essential Job Duties 
Handles and records inbound/outbound pharmacy calls from members, providers and pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and Medicaid Services (CMS) standards. 
Provides coordination and processing of pharmacy prior authorization requests and/or appeals. 
Explains point-of-sale claims adjudication, state, NCQA and CMS policies/guidelines, and any other necessary information to providers, members and pharmacies. 
Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. 
Effectively communicates plan benefit information, including but not limited to: formulary information, copay amounts, pharmacy location services and prior authorization outcomes. 
Assists members and providers with initiating verbal and written coverage determinations and appeals. 
Records calls accurately within the pharmacy call tracking system. 
Maintains established pharmacy call quality and quantity standards. 
Interacts with appropriate primary care providers to ensure member registry is current and accurate. 
Supports pharmacists with completion of comprehensive medication reviews (CMRs)through pre-work up to case preparation. 
Proactively identifies ways to improve pharmacy call center member relations. 
Required Qualifications 
At least 1 year related experience, including call center or customer service experience, or equivalent combination of relevant education and experience. 
Excellent customer service skills. 
Ability to work independently when assigned special projects, such as pill box requests, case management referrals, over the counter (OTC) requests, etc. 
Ability to multi-task applications while speaking with members. 
Ability to multi-task applications while speaking with members. 
Ability to develop and maintain positive and effective work relationships with coworkers, clients, members, providers, regulatory agencies, and vendors. 
Ability to meet established deadlines. 
Ability to function independently and manage multiple projects. 
Excellent verbal and written communication skills, including excellent phone etiquette. 
Microsoft Office suite (including Excel), and applicable software program(s) proficiency. 
Preferred Qualifications 
Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice. 
Health care industry experience. 
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. 
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

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