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Remote Pet Insurance Jobs in Portland, OR (NOW HIRING)

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Remote Pet Insurance information

See Portland, OR salary details

$9

$27

$72

How much do remote pet insurance jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote pet insurance in Portland, OR is $27.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.88 and $29.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote pet insurance, and why are they important?

To excel in a remote pet insurance role, you generally need experience with insurance processes, customer service skills, and a good understanding of pet health and care, often supported by a background in insurance, veterinary studies, or related fields. Familiarity with CRM software, insurance claim systems, and secure digital communication tools is highly valuable. Strong communication, patience, and problem-solving abilities are essential for effectively assisting clients and resolving issues. These competencies enable professionals to provide efficient, accurate support and build trust with policyholders, which is vital in a remote, client-focused environment.

What is a remote pet insurance?

A Remote Pet Insurance job involves working from home or another remote location to assist pet owners with insurance-related services. Responsibilities may include processing claims, providing policy information, customer support, or sales. These roles are often found with pet insurance providers and require strong communication, organizational, and analytical skills. Some positions may also involve evaluating medical records or coordinating with veterinarians.

What are some common challenges faced by remote pet insurance professionals, and how can they be addressed?

Remote pet insurance professionals often manage a high volume of client inquiries and claims while maintaining accuracy and empathy, which can be challenging without in-person interaction. Staying organized, maintaining up-to-date knowledge of policy details, and using digital collaboration tools can help overcome these obstacles. Open communication with team members and ongoing professional development are important for tackling unique or complex cases. Many employers also provide training resources and regular virtual meetings to support staff, foster teamwork, and ensure smooth workflow in a remote environment.

What are popular job titles related to Remote Pet Insurance jobs in Portland, OR? For Remote Pet Insurance jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Remote Pet Insurance jobs in Portland, OR look for? The top searched job categories for Remote Pet Insurance jobs in Portland, OR are:
What cities near Portland, OR are hiring for Remote Pet Insurance jobs? Cities near Portland, OR with the most Remote Pet Insurance job openings:
Remote Pet Insurance jobs near you
Infographic showing various Remote Pet Insurance job openings in Portland, OR as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,739 per year, or $27.8 per hour.

Full & Part Time Veterinary Call Center Specialist - Portland, OR

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Portland, OR • Remote

$16.50/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Join Heartstrings Pet Hospice as a Remote Call Center Representative (Veterinary Care Specialist)NOW HIRING: Veterinary Care Specialist In:Portland, Beaverton, Lake Oswego & Gresham, Oregon.

Make a meaningful difference - one compassionate conversation at a time.

Heartstrings Pet Hospice is seeking an experienced Call Center Representative, internally known as a Veterinary Care Specialist (VCS), to join our growing, mission-driven team. This role is 100% remote and plays a critical part in supporting families during some of the most emotional moments of their lives.

As a nationally recognized provider of in-home end-of-life care, hospice, and aftercare services, Heartstrings Pet Hospice is dedicated to ensuring every pet's final journey is guided by Compassion, Dignity, Respect, and Empathy. Our Call Center team is often the first point of contact for families, and their calm, caring presence sets the tone for everything that follows.

If you have a heart for helping people, thrive in fast-paced call environments, and want your work to truly matter - this role may be for you.

Requirements

Essential Functions & Responsibilities
  • Compassionately guide emotionally charged conversations related to:
    • In-home euthanasia
    • Hospice and palliative care
    • Quality-of-life concerns
    • Behavioral emergencies, including aggression or bite incidents
  • Deliver exceptional customer service through thoughtful, empathetic interactions with pet families
  • Handle a high volume of inbound calls in a remote, work-from-home environment
  • Accurately collect and document pet, family, and medical information
  • Schedule appointments efficiently using Heartstrings' scheduling platforms
  • Meet or exceed productivity, quality, and performance expectations
  • Demonstrate reliability, accountability, and sound judgment while adhering to assigned schedules
  • Collaborate with veterinarians and leadership to ensure seamless family support
  • Maintain punctuality, including attendance, break times, and shift coverage
  • Perform additional duties as needed to uphold the highest level of service excellence

Benefits

Requirements
  • Prior experience in:
    • High-volume call centers
    • Customer service roles such as (Funeral Assistant, Veterinary Technician, Hospice) etc.
    • Funeral Assistant, Medical, Veterinary Technician, or Hospice environments (strongly preferred)
  • Reliable wired Ethernet internet connection required
    (Satellite internet and 4G/5G hotspots are not supported) - Mandatory Internet Speed Test during Interview
  • Ability to quickly learn and navigate multiple software platforms, including:
    • Google Workspace (Gmail, Calendar, Maps)
    • Scheduling and phone systems
    • Zoom and internal communication tools
  • Comfortable working independently and succeed with minimal peer interaction
  • Strong attention to detail, adaptability and ability to exceed expectations in a growing organization
  • Dependable and punctual expected to be present and on time for every scheduled shift and meeting
  • Ability to attend and complete a mandatory 2-week training program at the start of employment
    (Training attendance is mandatory and an essential function of this role; employment will-not begin without full participation)
Physical Job Requirements
  • Ability to sit for extended periods of time
  • Manual dexterity to work continuously on a computer and keyboard
  • Ability to lift up to 15 pounds as needed
Schedule
  • Shift Hours: 6:00PM - 2:00AM (HST)
  • Schedules include evenings, weekends, and holidays
  • Mandatory 2-week paid training program at the start of employment
Benefits
  • Medical Insurance Plans, including a 100% employee-funded HSA option
  • Dental and Vision Insurance
  • Company-funded Wellness Resources
    (Mental, Financial, and Physical Health)
  • Life Insurance (Basic, Voluntary, and AD&D)
  • Short-Term and Long-Term Disability Insurance
  • Retirement Plan options:
    • Traditional 401(k) with 3% company match
    • Roth 401(k)
  • Generous Paid Time Off
  • Paid Parental Leave
  • Bereavement Leave
  • Ongoing Training & Professional Development
  • Pet Insurance
  • Fully Remote Work-From-Home Environment
Compensation
  • Hourly, non-exempt position
  • Eligible for overtime
  • Starting pay: $16.50 per hour

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