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Account Executive (Remote: Kentucky)

CENTRAL REGION

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

The Account Executive is a highly motivated, dynamic, service-oriented individual responsible for building and maintaining strong professional relationships with Vitu clients. The Account Executive will provide training, consultation, and support on all state regulations and practices related to vehicle titling and registration. The AE is the face of Vitu and the voice of the customer.

This role supports clients throughout Louisville area of Kentucky. The ideal candidate will reside in or near the Kentucky area to effectively support our clients.

Key Responsibilities

• Building customer relationships:

  • This includes Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships

  • Act as client advocate for all products and services

• Deliver the highest level of customer service (white glove) to the dealer:

  • Prompt response to phone calls and emails

  • Problem resolution and troubleshooting

  • Being proactive in identifying and communicating needs

  • Arriving on time for scheduled appointments

  • Appropriate escalation and reporting of issues, including ownership and follow-up

  • Continual and follow-up training on an as-needed basis

  • Provide backup phone coverage during business hours and after-hours support on a rotational basis

• Deliver value by:

  • Proactive reporting and issue analysis

  • End-of-month financial reporting

  • Monthly review of volume

  • Regular review and action of all utilization dashboards

  • Ensure State compliance in all related areas

  • Managing Administrative duties as delegated by DMV

Minimum Qualifications and Experience 

• DMV OR Dealership Title & Registration experience

• Excellent communication, retention, and training skills

• Troubleshooting and problem-solving skills are a must

• Strong writing skills, and attention to detail

• Must be familiar with various DMS systems used by Vitu clients

• A clean driving record and current State driver’s license is required

• Knowledge of State regulations pertaining to registration processing

• Experience with Chrome and Firefox configuration and settings 

• Able to use various PC programs including Microsoft Word, Excel, and Google Suite

• Able to effectively communicate with high-level Executives

• Able to work independently with limited supervision

• Overall happy and positive attitude

• Travel is required up to 150 miles, 4 - 5 days a week.

• Account management in a business to business environment is preferred

Compensation 

The salary range  for this position is:  $55,000 - $58,000

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

This role includes a company-provided vehicle as part of the total rewards package, in accordance with company policy. This role may involve the use of a vehicle (company owned or leased) within the scope of employment. 

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization. 

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -  

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.