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Account Manager, North America SMB Accounts

Location: Remote (Proximity to Major Airport)
Reports To: North America SMB Sales Leader

The Account Manager, North America SMB Accounts will manage and grow relationships with Accruent's small and mid-sized business customers across North America. This role focuses on driving renewals, identifying growth opportunities, and ensuring customer satisfaction through proactive engagement and collaboration with internal teams. The ideal candidate is a motivated, customer-focused professional with strong communication skills and a consultative approach to selling, capable of managing multiple accounts efficiently and delivering measurable value.

Key Responsibilities:

1. Account Management & Relationship Building

• Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction.
• Conduct periodic check-ins to understand customer needs and identify opportunities for improvement.
• Build relationships with operational and mid-level stakeholders within customer organizations.
• Act as the customer advocate internally to ensure timely resolution of issues.

2. Sales & Revenue Growth

• Drive contract renewals and identify opportunities for incremental growth within existing accounts.
• Promote additional SaaS modules, features, and services aligned with customer needs.
• Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management.
• Support customers in understanding the value of Accruent solutions and best practices.

3. Customer Success & Retention

• Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels.
• Share tips and resources to help customers maximize their investment.
• Monitor account health and escalate risks of churn early.

4. Sales Forecasting & Reporting

• Maintain accurate CRM records (e.g., Salesforce) for forecasts, renewals, and pipeline activities.
• Provide regular updates on account performance and growth opportunities.

5. Collaboration with Internal Teams

• Work closely with Marketing, Customer Success, and Professional Services to deliver a positive customer experience.
• Communicate customer feedback and enhancement requests to Product Management.

6. Industry Awareness

• Stay informed about Accruent's offerings and competitive positioning.
• Share relevant insights and best practices with customers to support their business objectives.

Qualifications:

Required Experience

• 2-4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
• Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools such as Salesforce.

Preferred Qualifications

• Experience in asset management, facilities, or real estate-related software is a plus.
• Understanding of SaaS renewals and upsell motions.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.