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Remote Performance Center Jobs in Texas (NOW HIRING)

MDS Communications

Remote Call Center Agent

El Paso, TX · Remote

$15 - $16/hr

Texas Remote - TXEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift ... Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

... center footprint and operations that extend across multiple countries. We deliver Customer ... Support hiring, onboarding, coaching, and performance management. * Manage remote employees as ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

... center footprint and operations that extend across multiple countries. We deliver Customer ... Support hiring, onboarding, coaching, and performance management. * Manage remote employees as ...

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Remote Performance Center information

What is the difference between Remote Performance Center vs Remote Performance Analyst?

AspectRemote Performance CenterRemote Performance Analyst
CredentialsPerformance management certifications, data analysis skillsData analysis, performance metrics, certification preferred
Work EnvironmentTeam-based, centralized or virtual office settingIndividual role, remote or hybrid setup
Employer & IndustryOrganizations with performance management systems, HR departmentsCompanies focusing on employee performance, HR, or operations
Search & Comparison IntentUnderstanding roles in performance managementAnalyzing performance data and reporting

The Remote Performance Center typically oversees performance management processes across teams or organizations, focusing on strategy and system implementation. In contrast, a Remote Performance Analyst primarily analyzes performance data, prepares reports, and provides insights to improve individual or team performance. Both roles require data analysis skills and may involve remote work, but their focus and responsibilities differ significantly.

What are popular job titles related to Remote Performance Center jobs in Texas? For Remote Performance Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Performance Center jobs in Texas look for? The top searched job categories for Remote Performance Center jobs in Texas are:
What cities in Texas are hiring for Remote Performance Center jobs? Cities in Texas with the most Remote Performance Center job openings:
Remote Performance Center jobs near you
Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

MCI Careers

Laredo, TX • Remote

$17 - $19/hr

Full-time

Re-posted 26 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you're fluent in English and Spanish, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact.

In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Handle inbound and outbound calls with professionalism, empathy, and efficiency.
  • Listen actively to understand customer needs and provide accurate solutions.
  • Use internal systems to manage accounts, process claims, and update records.
  • Follow scripts and procedures to ensure compliance and consistency.
  • Escalate complex issues to supervisors when necessary.
  • Maintain confidentiality and protect customer data.
  • Stay current with training materials, system updates, and product knowledge.
  • Meet performance goals including first-call resolution and customer satisfaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

  • High school diploma or GED.
  • Fluent in English and Spanish (spoken and written).
  • Strong typing skills (20+ WPM) and data entry experience.
  • Excellent communication, organization, and problem-solving abilities.
  • Ability to work scheduled shifts, including weekends and holidays.
  • Basic knowledge of Microsoft Office Suite and Windows applications.
  • Reliable internet connection (20Mbps+ download speed) for remote roles.
  • Customer-first mindset: empathetic, patient, and solution-oriented.
  • Ability to multitask, self-manage, and thrive in a dynamic environment.
  • Team-oriented with strong interpersonal skills.

Preferred:

  • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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