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Remote Penske Roadside Assistance Jobs (NOW HIRING)

Agero

Remote Response Associate, Roadside Assistance CSR

$14.75 - $20.50/hr

AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within ...

Allianz

Join Our Roadside Assistance Team We are looking for individuals to join our Roadside Assistance ... Remote work allowance.

New

AMA Consulting Group LLC

Remote Dispatcher

Dallas, TX · Remote

These remote roles require a commitment to exceptional customer service, strong communication ... roadside assistance support. Key Responsibilities Our dispatching positions offered are across ...

Motional

Supervisor, Remote Vehicle Assistance

Las Vegas, NV · On-site +1

$75K - $98.21K/yr

The city's grid system of roads and being one of America's "smart cities" allows for extensive research and development testing. Mission Summary: The Remote Vehicle Assistance Supervisor engages with ...

Pritchard Industries

$26.45 - $28.85/hr

... telematics, roadside assistance, and accidents * Follow up on open issues to ensure timely ... Remote

Pritchard Industries

$26.45 - $28.85/hr

... telematics, roadside assistance, and accidents * Follow up on open issues to ensure timely ... Remote

24 Hours Group

$4/hr

Accounting Specialist This is a remote position. 24 Hours Group is a towing and roadside assistance provider serving the United States and parts of Canada. We manage high-volume daily operations and ...

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Remote Penske Roadside Assistance information

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$27

$48

$65

How much do remote penske roadside assistance jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote penske roadside assistance in the United States is $48.74, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Penske Roadside Assistance Representative, and why are they important?

To thrive as a Remote Penske Roadside Assistance Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, GPS mapping tools, and ticketing systems is typically required. Outstanding communication, patience, and the ability to stay calm under pressure are crucial soft skills for supporting customers in stressful situations. These competencies ensure effective, timely assistance and positive customer experiences during vehicle breakdowns.

What does a typical shift look like for someone working in Remote Penske Roadside Assistance?

As a Remote Penske Roadside Assistance representative, your typical shift involves monitoring incoming calls or digital requests from drivers experiencing vehicle issues. You’ll be responsible for quickly assessing the situation, dispatching appropriate help, and providing clear updates to both drivers and service providers. The role often requires multitasking, maintaining calm under pressure, and collaborating with teammates and external partners to ensure timely resolutions. Most teams operate in a structured environment with set schedules, but flexibility may be needed for evenings, weekends, or holidays due to the 24/7 nature of roadside assistance.

What is a Remote Penske Roadside Assistance job?

A Remote Penske Roadside Assistance job involves working from home to assist Penske truck drivers and customers who experience issues on the road, such as breakdowns, flat tires, or other emergencies. Employees in this role answer calls, assess the situation, and coordinate with service providers to get help to the customer as quickly as possible. The job requires strong communication skills, problem-solving abilities, and the capacity to handle stressful situations calmly. It is a customer service-oriented position that supports Penske's commitment to safety and reliability for its fleet and customers.

What is the difference between Remote Penske Roadside Assistance vs Remote AAA Roadside Assistance?

AspectRemote Penske Roadside AssistanceRemote AAA Roadside Assistance
CredentialsBasic automotive knowledge, customer service skillsBasic automotive knowledge, customer service skills
Work EnvironmentRemote, customer support center, on-callRemote, customer support center, on-call
Employer & IndustryPenske Automotive Group, automotive serviceAAA, roadside assistance services
Common Search IntentAssistance, customer support, roadside helpAssistance, roadside help, customer support

Both Remote Penske Roadside Assistance and Remote AAA Roadside Assistance involve providing remote support for roadside emergencies. They require similar skills, such as automotive knowledge and customer service, and are typically performed in a remote environment. The main difference lies in the employer and specific service protocols, with Penske focusing on automotive dealership support and AAA on nationwide roadside assistance services.

More about Remote Penske Roadside Assistance jobs
What cities are hiring for Remote Penske Roadside Assistance jobs? Cities with the most Remote Penske Roadside Assistance job openings:
What are the most commonly searched types of Penske Roadside Assistance jobs? The most popular types of Penske Roadside Assistance jobs are:
What states have the most Remote Penske Roadside Assistance jobs? States with the most job openings for Remote Penske Roadside Assistance jobs include:
What job categories do people searching Remote Penske Roadside Assistance jobs look for? The top searched job categories for Remote Penske Roadside Assistance jobs are:
Remote Penske Roadside Assistance jobs near you
Infographic showing various Remote Penske Roadside Assistance job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Remote job distribution, with an average salary of $101,369 per year, or $48.7 per hour.
Call Center Representative - Roadside Assistance

Call Center Representative - Roadside Assistance

American Automobile Association

Virginia Beach, VA • On-site, Remote

$20.74/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

195th of 258 rated insurance

Job description

Call Center Representative - Roadside Assistance
As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
  • Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months
  • Weekend Shift Differential: earn an additional 10% = $20.74 per hour
  • Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)
  • Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing
  • Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure
  • Advancement Opportunities

What You Will Do:
  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.
  • Relay critical information to the internal and external teams to expedite the dispatching process.
  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:
  • Dedicated, quiet workspace without interruptions.
  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.
  • Regular attendance in virtual team meetings and training sessions.
  • Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:
  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
  • Ability to provide excellent customer service and thrive in a high-volume call environment.
  • Excellent communication skills, both verbal and written.
  • Empathy and a strong desire to help those in distress.
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.
  • Proficiency in Microsoft Teams and Outlook.
  • High School diploma, GED or equivalent.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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