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Sales Manager, Group(Midwest)

SUMMARY

The Sales Manager, Grouprole is tosolicitbusinessthat enables the hotel to meet and/or exceed revenue goals in rooms and food andbeverage.A successfulcandidate will demonstrate salesmanagerexperienceand business developmentin theMidwest territory. This position offers the potential for remote work for candidateslocatedwithin the assigned territory, whilemaintainingregular travel to customer sites, industry events, and the home property, Pendry San Diego, asrequired.

ESSENTIAL FUNCTIONS

Understanding Market Opportunities & Driving Revenue

• Proven experience managing and growingaccounts across the Midwest region, withstrongunderstanding of the marketdynamics, clientlandscape, and business opportunities withinthe Midwest territory.

• Solicit new and existingaccounts to meet/exceed revenue goals through telephone solicitation,outside sales calls, sitevisitsand written communication.

• Prepare correspondence togroup accounts intimelymanner.

• Account managementusingDELPHI+ sales/account managementsoftware.

• Prospect for new business,creating newleadsand awareness of the hotel.

• Travel to strategic trade shows and customer events.

• Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners withcounterpartto effectively manage the business opportunity.

• Responds to and manages larger and more complex incoming opportunities for the property.

• Focuses efforts on accounts with significant potential sales revenue.

• Develops effective sales plans and actions.

• Works with partners to develop creative ideas and proposals for events.

• Maximizesrevenue by upselling packages.

• Understands the overall market - competitors' strengths and weaknesses, economic trends,supplyand demand etc. andknows how to sell against them.

• Closes the best opportunities based on market conditions and individual property needs.

• Usesnegotiating skills and creative selling abilities to close on business and negotiate contracts.

• Handles complex business with significant revenue potential as well as significant customer expectations.

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships withincommunityto strengthen and expand customer base for sales opportunities.

• Provides excellent customer sales servicein order togrow share of the account.

• Manages and develops relationships with key internal and external stakeholders.

Additional Responsibilities

• Utilizesintranet forresources, templates, and information.

• Participates in site visits.

• Develops andfacilitatesexecution of contracts asrequired.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Executes the brand's Customer Service Standards and property's Brand Standards through the sales process.

• Workwith Director of Sales and other members ofteamto ensure adequatecoverage of the Sales Department.Field unsolicited leads asallocated.

• Coordinateall details of bookings from these accounts with theassistanceofSalesAssistant.

• Workto achieve annual budgetarygoals with respect to occupancy and revenue ingroupsegment. Achieve monthly andannual quotas.

• Managerelationships with accountsand ensure that all information/history indaylight is current andaccurate.

Secondary Job Functions:

• ContinuallyupdateDelphidatabase withcontact information.

• AssistDirector of Sales withdevelopment of sales strategies and planning

• Assistwith preparation of annualrooms'budget and marketing plan.

• Actasa backup sales resource in any capacity includinghandling leisure and corporate business travel reservationswhen needed.

QUALIFICATIONS

• Previoushotel sales and operations experience

• Salesand operations background.

• Abilityto travel and workindependently.

• Capableof planning and executingsales trips (local, domestic, international) including detailedfollowthrough.

• Professionalappearance & demeanor.

• Strongclient/guest service skills.

• Workingknowledge of reservations andsales & catering systems.

• Abilityto portray the hotel asthe unique hotel that it is.

• Abilityto make verbal and writtenpresentations to both large and small groups

• Pre-openingsales and operations experience.

• Knowledgeof Delphi,Operaand MicrosoftOffice software.

• Familiarwith travel throughout key UScities.

• Knowledge of (high-end) industry publications, generalmarketingand publicrelations skills.