Customer Success Manager
Los Angeles, CA ยท Remote
$70K - $100K/yr
Identify patterns in customer questions and friction points, and bring that feedback into internal ... Location Remote (US or UK hours)
Los Angeles, CA ยท Remote
$70K - $100K/yr
Identify patterns in customer questions and friction points, and bring that feedback into internal ... Location Remote (US or UK hours)
Los Angeles, CA ยท Remote
$70K - $100K/yr
Identify patterns in customer questions and friction points, and bring that feedback into internal ... Location Remote (US or UK hours)
Fullstack Engineer - Python / Django / React 100% Remote (U.S. based only) About StyleSeat: At ... book, and pay for beauty and grooming services (hair stylists, colorists, nail artists ...
Fullstack Engineer - Python / Django / React 100% Remote (U.S. based only) About StyleSeat: At ... book, and pay for beauty and grooming services (hair stylists, colorists, nail artists ...
San Ramon, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
Quick apply
San Ramon, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
San Francisco, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
Quick apply
San Francisco, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
San Francisco, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
San Francisco, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
San Francisco, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
San Francisco, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
San Ramon, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
San Ramon, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
San Francisco, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
Quick apply
San Francisco, CA ยท On-site +1
US (Hybrid/Remote as applicable) Role Overview Rodan + Fields is seeking a highly skilled Manager ... Partner with Brand stakeholders to analyze trial and repeat dynamics, customer adoption patterns ...
| Aspect | Remote Pattern Beauty | Remote Beauty Consultant |
|---|---|---|
| Required Credentials | Cosmetology license, beauty product knowledge | Cosmetology license, skincare and makeup expertise |
| Work Environment | Product development, marketing, online collaboration | Client consultations, virtual advice, product recommendations |
| Employer & Industry Usage | Beauty brands, product companies, e-commerce | Salons, beauty brands, freelance or agency work |
| Search & Comparison Intent | Product-focused roles, brand development | Client-focused, service-oriented roles |
Remote Pattern Beauty primarily involves product development, marketing, and brand management within the beauty industry, requiring technical knowledge of beauty products. In contrast, Remote Beauty Consultants focus on providing virtual client consultations, skincare, and makeup advice. Both roles require cosmetology credentials but differ in work environment and daily tasks. Understanding these differences helps job seekers identify the role that best matches their skills and career goals.
$70K - $100K/yr
Full-time
Posted 20 days ago
Cruva is the operating system for brands selling on TikTok Shop. Over 1,400 DTC brands use us to manage affiliate programs, find creators, run sample campaigns, and track GMV at scale. Our customers range from emerging labels to multi-nine-figure operations, including True Classic, Pixi Beauty, and QVC UK.
Customer success at Cruva is not a support function. It is a growth function. The brands in our platform are moving fast, they have high expectations, and they need a partner who understands the platform deeply and can help them get results quickly. You will own the relationship between Cruva and a portfolio of customers from the moment they sign through their entire lifecycle on the platform.
What You\'ll DoLead onboarding for new customers: platform setup, training calls, and getting them to their first meaningful outcome as fast as possible.
Manage ongoing relationships across a portfolio of brands, serving as their primary point of contact at Cruva.
Own customer conversations across chat, email, and video. Be responsive, be clear, and follow through.
Troubleshoot platform issues and coordinate with the product and engineering teams when something needs escalating.
Identify patterns in customer questions and friction points, and bring that feedback into internal product and operations conversations.
Monitor customer health across your book of business and get ahead of retention risks before they surface.
Collaborate with sales on expansion opportunities when customers are ready to grow their usage.
Experience in customer success, account management, onboarding, or support within a SaaS environment.
Strong written and verbal English communication skills.
Comfortable leading customer calls and product training sessions.
Organized, detail-oriented, and responsive under a real volume of customer activity.
Familiarity with CRM and support tools.
Experience with TikTok Shop, ecommerce, or creator economy platforms is a strong plus.
$70,000 to $100,000 base salary depending on experience, plus meaningful early-stage equity.
LocationRemote (US or UK hours)