$11/hr
Summary We are rapidly expanding and we are looking for Patient Scheduling Representatives who ... Remote
$11/hr
Summary We are rapidly expanding and we are looking for Patient Scheduling Representatives who ... Remote
$11/hr
Summary We are rapidly expanding and we are looking for Patient Scheduling Representatives who ... Remote
$11/hr
Summary We are rapidly expanding and we are looking for Patient Scheduling Representatives who ... Remote
Remote Patient Navigator information
What are the key skills and qualifications needed to thrive in the Remote Patient Navigator position, and why are they important?
To thrive as a Remote Patient Navigator, you need a background in healthcare or social services, knowledge of care coordination processes, and a relevant degree or certification, such as a Certified Patient Navigator credential. Comfort with virtual communication platforms, electronic health records (EHRs), and telehealth tools is often required. Outstanding organizational skills, empathy, and the ability to communicate effectively across diverse populations distinguish successful candidates. These abilities are vital for efficiently guiding patients through complex healthcare systems and ensuring positive patient outcomes remotely.
What is a Remote Patient Navigator job?
A Remote Patient Navigator helps patients navigate healthcare systems by providing guidance, support, and resource coordination remotely. They assist with appointment scheduling, insurance questions, and care plan adherence, often serving as a liaison between patients and healthcare providers. This role is crucial for improving patient access to care, reducing barriers, and enhancing overall health outcomes. Strong communication skills and knowledge of healthcare processes are essential for success in this position.
What does a typical day look like for a Remote Patient Navigator?
A typical day for a Remote Patient Navigator involves conducting virtual check-ins with patients, coordinating care plans, facilitating access to medical or community resources, and documenting interactions in electronic health systems. You may work closely with physicians, nurses, and insurance providers to address patient concerns and ensure seamless communication across the healthcare team. The work is primarily conducted digitally, allowing for flexible scheduling but requiring strong self-management skills. Regularly, you will advocate for patients, answer their questions, and help them navigate healthcare barriers, making a direct impact on their overall care experience.
What are popular job titles related to Remote Patient Navigator jobs in Puerto Rico? For Remote Patient Navigator jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Patient Navigator jobs in Puerto Rico look for? The top searched job categories for Remote Patient Navigator jobs in Puerto Rico are:
$11/hr
Full-time
Posted 26 days ago
Job description
Job description:
Please note that this role is ONLY open to candidates currently residing in Puerto Rico.
Mission Statement
We connect patients, providers, and caregivers to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and providers.
Our vision is to be the partner of choice for healthcare organizations in the delivery of patient access solutions.
The specific behaviors and skills we care about most are Integrity, Innovation, Collaboration, Empathy and Excellence.
Summary
We are rapidly expanding and we are looking for Patient Scheduling Representatives who reside in Puerto Rico and are available to work remotely.
We specialize in connecting patients, providers and caregivers ensuring that patients can access the right care at the right time and in the right place. We are a multidisciplinary team of nurses, contact management specialists and technologists who work with leading hospital and health organizations.
Shift pattern:
8 hour shifts, falling between 8am and 8pm Monday to Sun. The role will be discussed in more detail during the interview process.
Key Duties:
- Receiving inbound calls from patients looking to schedule physician appointments
- Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers
- Verifying and reviewing patient insurance coverage and benefit eligibility
- Resolving patient requests efficiently
- Accurately entering patient data into multiple systems
Candidate Requirements:
- Must be resident in Puerto Rico
- Must be able to work remotely
- Must have fixed line broadband internet connectivity
- Exceptional customer service skills
- Empathy and the ability to soothe anxious callers
- Previous customer service experience (face to face or contact center)
- Excellent communication skills, both written and verbal
- Fluent English and the ability to relay information to callers in an easily understood manner
- Ability to multitask
- Computer literacy and ability to learn new systems
- Adaptability to changes in processes and procedures
Job Type: Full-time
Benefits:
- Employee assistance program
Experience:
- customer service: 1 year (Preferred)
Language:
- English (Required)
Location:
- Puerto Rico (Required)
Work Location: Remote
About Relatecare
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Cleveland, OH, US
Year founded
2012