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Remote Patient Experience Jobs in Rochester, MI (NOW HIRING)

SalvoHealth

Medical Assistant, Remote

Detroit, MI · Remote

$18 - $22/hr

Salvo Health is looking for experienced Medical Assistants to join the team! We are searching for ... Manage patient tasks to ensure timely documentation and communication for all patients ...

SalvoHealth

Medical Assistant, Remote

Detroit, MI · Remote

$18 - $22/hr

Salvo Health is looking for experienced Medical Assistants to join the team! We are searching for ... Manage patient tasks to ensure timely documentation and communication for all patients ...

SalvoHealth

Medical Assistant, Remote

Detroit, MI · On-site +1

$18 - $22/hr

Salvo Health is looking for experienced Medical Assistants to join the team! We are searching for ... Manage patient tasks to ensure timely documentation and communication for all patients ...

Trinity Health

REMOTE Scheduling Specialist I

Livonia, MI · On-site +1

$17.15 - $25.73/hr

This is a key position that begins the overall patient experience and initiates the billing process ... Hourly pay range: $17.1538 - $25.7307 Remote Work Opportunity Hours: M-F, 9:30am-6:00pm CST/10:30am ...

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All JobsPatient Experience JobsRemote Patient Experience JobsRemote Patient Experience Jobs in Rochester, MI

Remote Patient Experience information

What are some typical challenges faced in a Remote Patient Experience role, and how can they be managed?

A common challenge in a Remote Patient Experience position is building trust and rapport with patients without face-to-face contact, which requires excellent communication and empathy. Remote team members may also navigate complex patient inquiries and coordinate with various departments or providers to resolve issues efficiently. To manage these challenges, leveraging technology for clear communication, staying organized, and having a thorough understanding of healthcare workflows are crucial. Most organizations provide comprehensive training and support to help remote staff deliver seamless care and maintain high patient satisfaction.

What is a Remote Patient Experience job?

A Remote Patient Experience job involves supporting patients virtually by assisting with inquiries, appointment scheduling, technical troubleshooting, and overall satisfaction with healthcare services. This role focuses on enhancing patient engagement, addressing concerns, and ensuring seamless communication between patients and healthcare providers. It may involve working with telehealth platforms, patient portals, and customer service tools to improve the overall patient experience. Strong communication skills and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Patient Experience position, and why are they important?

Excelling in a Remote Patient Experience role requires strong customer service abilities, familiarity with healthcare processes, and ideally a background in health administration or a related field. Familiarity with patient communication platforms, CRM systems, telehealth tools, and HIPAA compliance is often necessary. Outstanding listening skills, patience, and the ability to communicate compassionately and clearly help set candidates apart. These competencies are vital for providing positive patient interactions, efficiently addressing concerns, and supporting overall satisfaction in a remote healthcare setting.

What are popular job titles related to Remote Patient Experience jobs in Rochester, MI? For Remote Patient Experience jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Patient Experience jobs in Rochester, MI look for? The top searched job categories for Remote Patient Experience jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Patient Experience jobs? Cities near Rochester, MI with the most Remote Patient Experience job openings:
Remote Patient Experience jobs near you

Remote Registered Nurse (Remote Patient Monitoring & Chronic Care Management)

3:15

Detroit, MI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

We believe everyone should have confidence in navigating their healthcare. We are looking for a qualified Registered Nurse (RN) to serve our patient population in the navigation, prevention and management of their health through continuous care programs like Remote Patient Monitoring and Chronic Care Management. Our team works fervently to anticipate the needs of our patients and connect on a personal level. We exist to coach people to their best health!


Responsibilities:
  • Welcome patients into continuous care program(s) and review benefits and services included
  • Educate patients on the frequency and use of their assigned in-home monitoring devices
  • Create a personalized, comprehensive care plan with the patient via phone or video visits
  • Identify and address any barriers to patient success
  • Provide specific education and coaching on patients' chronic conditions
  • Connect with the patient frequently to review readings and a monthly update of their plan of care
  • Serve as the patient's first contact for all non-emergent needs (example - medication refills, scheduling, appointment reminders, etc.)
  • Anticipate patients' needs and bridge any gaps in care
  • Assist patients in the navigation of their healthcare (example - assisting patients with scheduling appointments, coordinating with specialists, and ensuring preventative screenings are completed, etc.).
  • Review and evaluate in-home device readings in real time, during normal business hours
  • Follow established protocols for identifying, communicating and documenting device trends and any associated symptoms in the patient's medical record
  • Escalate concerning readings and/or symptoms to the provider following a communication protocol established by the provider
  • Establish a meaningful rapport that builds trust, open communication, and motivation to make a positive change in the patient's health
  • Collaborate with virtual team members and in-office staff to ensure patient's needs are being met

Requirements

  • Active and Unrestricted Georgia RN License (Compact License preferred)
  • At least three (3) years of experience in adult health preferred
  • Background in adult chronic health conditions (Medical Surgical, Outpatient/Clinic, Care Management) preferred
  • Variety of Electronic Medical Record (EMR) experience
  • Proficient knowledge, skill, and interest in basic computer skills
  • Proficient in problem solving and ability to multi-task
  • Excellent communication skills (oral and written)
  • Excellent teamwork skills
  • Clean background check and drug screening
  • Comfortable working remotely but collaboratively


Please note our interview process: application reviewed, one way video interview, workplace personality assessment, interview through Microsoft Teams, offer extended if applicable

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
  • Full Time, Salaried 55-65k

Apply