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Remote Patient Account Representative Jobs in Bothell, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Update and manage customer account records in HubSpot * Ensure all case activity is properly ... Uphold ECP's values and represent the company positively in all customer interactions Requirements

DocuSign

Account Executive, Small to Medium Business

Seattle, WA · On-site +1

$26.30 - $38.50/hr

  • Medical

  • Life

  • Retirement

  • PTO

... Development Representatives, Market Development Representatives, Solutions Engineers, Account ... Employee divides their time between in-office and remote work. Access to an office location is ...

DocuSign

Account Executive, Small to Medium Business

Seattle, WA · On-site +1

$26.30 - $38.50/hr

  • Medical

  • Life

  • Retirement

  • PTO

... Development Representatives, Market Development Representatives, Solutions Engineers, Account ... Employee divides their time between in-office and remote work. Access to an office location is ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As one integrated health system with the most patient access points in western Washington, our team ... FSA and HSA spending accounts * 2 retirement plans * Paid vacation and sick time * Adoption ...

Exodigo

Enterprise Account Manager

Seattle, WA · Remote

$160K/yr

Represent the Company * Participate in client meetings, events, and conferences to strengthen ... Comfortable working in a remote, high-growth environment * Comfortable with frequent regional ...

DocuSign

Account Executive, Commercial Sales GEOS

Seattle, WA · On-site +1

$38 - $54.08/hr

  • Medical

  • Life

  • Retirement

  • PTO

... Representatives, Market Development Representatives, Solutions Consultants, Customer Success ... Employee divides their time between in-office and remote work. Access to an office location is ...

Porch.com, Inc.

Senior Account Manager

Seattle, WA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Job Summary The future is bright for Porch Group, and we'd love for you to be a part of it ... Represent ISN at industry conferences, trade shows, customer events, and networking opportunities.

Porch.com, Inc.

Senior Account Manager

Seattle, WA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Job Summary The future is bright for Porch Group, and we'd love for you to be a part of it ... Represent ISN at industry conferences, trade shows, customer events, and networking opportunities.

Porch Group

Senior Account Manager

Seattle, WA · Remote

$106K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Job Summary The future is bright for Porch Group, and we\'d love for you to be a part of it ... Represent ISN at industry conferences, trade shows, customer events, and networking opportunities.

Exodigo

Enterprise Account Manager

Seattle, WA · On-site +1

$140K - $160K/yr

Represent the Company * Participate in client meetings, events, and conferences to strengthen ... Comfortable working in a remote, high-growth environment * Comfortable with frequent regional ...

Flow Control Group

Account Manager

Kirkland, WA · On-site +1

$95K/mo

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CB Pacific is proud to represent such firms as GE, Valtek, Yokogawa, MSA, and DeZURIK, to name a ... This position is conducive to remote work; most time is spent on outside sales calls. * This ...

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All JobsPatient Account Representative JobsRemote Patient Account Representative JobsRemote Patient Account Representative Jobs in Bothell, WA

Remote Patient Account Representative information

See Bothell, WA salary details

$13

$23

$32

How much do remote patient account representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote patient account representative in Bothell, WA is $23.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $25.53 per hour, depending on experience, location, and employer.

How to become a remote patient account representative?

To become a remote patient account representative, candidates typically need a high school diploma or equivalent, along with experience in medical billing, coding, or customer service. Familiarity with billing software and strong communication skills are important, and some employers may prefer certification such as Certified Patient Account Technician (CPAT). Training is often provided by employers, and the role usually requires the ability to work independently in a home office environment.

What is a remote patient account representative?

A Remote Patient Account Representative is a professional who manages patient billing and account inquiries for healthcare providers from a remote location. They are responsible for handling patient accounts, processing payments, resolving billing issues, and answering questions about insurance and financial assistance. These representatives often interact with patients over the phone or via email, ensuring accurate account information and a positive customer experience. Working remotely allows them to perform these duties from home or another offsite location, utilizing secure digital platforms and communication tools.

What are the key skills and qualifications needed to thrive as a remote patient account representative?

To thrive as a Remote Patient Account Representative, you need a solid understanding of medical billing, insurance claims, and account management, often backed by a high school diploma or associate degree in a related field. Familiarity with healthcare billing software, electronic health records (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong communication, attention to detail, and problem-solving skills help you resolve patient inquiries and navigate complex billing issues. These competencies are critical for ensuring accurate account management, timely reimbursements, and positive patient experiences in a remote setting.

What are some common challenges faced by remote patient account representatives, and how can they be managed effectively?

Remote Patient Account Representatives often encounter challenges such as navigating complex billing systems, effectively communicating with patients who may be frustrated about their accounts, and staying organized while working independently from home. To manage these challenges, it's important to develop strong time management skills, maintain up-to-date knowledge of healthcare billing practices, and utilize secure communication tools to collaborate with team members. Regular virtual meetings and ongoing training can also help keep remote representatives connected and informed about updates in policies or procedures.

What is the difference between Remote Patient Account Representative vs Remote Medical Billing Specialist?

AspectRemote Patient Account RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require certification in medical billing or codingHigh school diploma; certification in medical billing/coding often preferred
Work EnvironmentHealthcare provider offices, hospitals, or insurance companies; remote options availableMedical billing companies, healthcare providers; primarily remote
Industry UsageHealthcare, insurance, hospital systems
Job FocusHandling patient accounts, verifying insurance, collecting paymentsProcessing medical claims, coding, and billing submissions

The Remote Patient Account Representative and Remote Medical Billing Specialist roles both operate within healthcare finance, often remotely. While the Patient Account Representative focuses on managing patient accounts and collections, the Medical Billing Specialist handles claims processing and coding. Both roles require similar certifications and work environments, making them closely related but distinct in daily responsibilities.

What are popular job titles related to Remote Patient Account Representative jobs in Bothell, WA?

For Remote Patient Account Representative jobs in Bothell, WA, the most frequently searched job titles are:

What cities near Bothell, WA are hiring for Remote Patient Account Representative jobs?

Cities near Bothell, WA with the most Remote Patient Account Representative job openings:

Remote Patient Account Representative jobs near you
Infographic showing various Remote Patient Account Representative job openings in Bothell, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $49,801 per year, or $23.9 per hour.

Customer Support Representative (Remote)

ECP

Seattle, WA • Remote

$19.25 - $24.75/hr

Full-time

Posted 10 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Role Overview 

As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are responsible for resolving customer questions, troubleshooting issues, training refreshers, and ensuring timely and accurate communication across all support channels according to SLAs & tracked KPIs.  

This role requires strong product knowledge, clear communication, and consistent execution of support best practices. You are expected to independently manage tickets from intake to resolution while meeting established service standards and contributing to overall team success, and to escalate when required according to established process. 

Core Responsibilities 

Customer Support & Issue Resolution 

  • Serve as the primary contact for customer inquiries via phone, email, and the ticketing system 
  • Manage support tickets from intake through resolution in accordance with SLA expectations 
  • Clarify customer requests to accurately identify needs and scope 
  • Troubleshoot product and workflow issues by identifying root causes and determining appropriate solutions 
  • Clearly explain solutions to customers and confirm resolution 

Documentation & Systems Management 

  • Maintain accurate and complete ticket documentation following ECP best practices 
  • Update and manage customer account records in HubSpot 
  • Ensure all case activity is properly tracked and categorized 

Product Knowledge & Continuous Learning 

  • Develop and maintain strong working knowledge of ECP products, features, and company workflows 
  • Stay current on new releases, updates, and process changes 
  • Serve as a reliable resource for teammates by sharing knowledge and insights 
  • Work cross-functionally as required to provide seamless customer experience 

Performance & Operational Excellence 

  • Consistently meet or exceed established KPIs, SLAs, and quality metrics 
  • Participate in ECP's rotating on-call schedule to provide after-hours support coverage 
  • Manage time effectively to balance ticket volume, follow-ups, and internal responsibilities 
Expectations for Success in This Role 
  • Demonstrate professionalism, empathy, and a customer-first mindset in every interaction 
  • Communicate clearly and confidently, both verbally and in writing 
  • Remain organized and adaptable in a fast-paced environment 
  • Take ownership of assigned work and follow through consistently according to established process 
  • Uphold ECP's values and represent the company positively in all customer interactions 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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