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Remote Patient Access Representative Mercy Jobs in Alabama

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Remote Patient Access Representative Mercy information

What is the difference between Remote Patient Access Representative Mercy vs Remote Patient Scheduler?

AspectRemote Patient Access Representative MercyRemote Patient Scheduler
CredentialsHigh school diploma or equivalent; healthcare experience often preferredHigh school diploma or equivalent; healthcare or scheduling experience beneficial
Work EnvironmentRemote, healthcare facility or hospital settingRemote, healthcare facility or hospital setting
Employer & Industry UsageUsed by Mercy and similar healthcare providers for patient intakeUsed by Mercy and similar healthcare providers for appointment scheduling

Both roles are remote healthcare positions within Mercy, focusing on patient interactions. The Remote Patient Access Representative Mercy primarily handles patient registration, insurance verification, and data entry, while the Remote Patient Scheduler concentrates on scheduling appointments and managing calendars. Both require healthcare knowledge and excellent communication skills, but their core responsibilities differ slightly, catering to different stages of patient care coordination.

Does Mercy have remote jobs?

Mercy offers remote positions for roles such as Patient Access Representatives, allowing employees to work from home. These jobs typically require strong communication skills, familiarity with healthcare systems, and the ability to use electronic health record (EHR) tools. Remote healthcare jobs at Mercy often involve flexible schedules and telecommuting technology.

Is it hard to be a remote patient access representative?

Being a remote patient access representative typically requires strong communication skills, attention to detail, and familiarity with healthcare systems and scheduling software. The role involves managing patient information, verifying insurance, and coordinating appointments, which can be demanding but manageable with proper training and organization.

What does a remote patient access representative do?

A remote patient access representative is responsible for scheduling patient appointments, verifying insurance information, and collecting patient data to facilitate smooth check-in processes. They often use electronic health record (EHR) systems and must have strong communication skills to coordinate between patients and healthcare providers.

What are popular job titles related to Remote Patient Access Representative Mercy jobs in Alabama?

For Remote Patient Access Representative Mercy jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Patient Access Representative Mercy jobs in Alabama look for?

The top searched job categories for Remote Patient Access Representative Mercy jobs in Alabama are:

What cities in Alabama are hiring for Remote Patient Access Representative Mercy jobs?

Cities in Alabama with the most Remote Patient Access Representative Mercy job openings:

Remote Patient Access Representative Mercy jobs near you
Infographic showing various Remote Patient Access Representative Mercy job openings in Alabama as of June 2026, with employment types broken down into 84% Full Time, 3% Part Time, 1% Temporary, 11% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Patient Access Representative Remote in Jacksonville, FL or Birmingham, AL

Complete Health

Birmingham, AL • Remote

$18 - $18.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Complete Health rating

6.9

Company rating: 6.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Remote in JAX or BHM

Pay: $18.00 - $18.50/hr

10:30am-7pm EST Mon - Fri

SUMMARY OF JOB DUTIES:

A Patient Access Representative has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls. This role requires a high level of comfort with Electronic Medical Records.
ESSENTIAL JOB FUNCTIONS:

  • Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
  • Responsible for collecting existing and new patient insurance information for insurance verification purpose
  • Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data
  • Take or respond to telephone calls promptly to establish or confirm appointments
  • Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot
  • Provide support to other members of the department as needed.
  • Demonstrate compassion and understanding for the patient and caring parties.
  • Display patience in understanding and satisfying patient's request.
  • Maintain an adequate level of productivity as defined with the Call Center Supervisor.
  • Provide patient support and take appropriate action in response to patient inquiries regardingappointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices.
  • Accurately registering new patients to include all demographics and insurance information.
  • Written communication in the EMR with individual providers and staff relative to patient calls.
  • Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and obtain other beneficial information from patients.
  • Ability to handle a 3-way call with patient & insurance company to change Primary Care Provider, when necessary.
  • Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions).
  • Following all privacy guidelines as set forth in HIPAA.
  • Ongoing personal/professional development through training.
  • Commitment to putting our patients first-always.
https://info.flclearinghouse.com/

MINIMUM REQUIREMENTS

  • Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
  • Must demonstrate consistent professional conduct and meticulous attention to detail.
  • Must possess excellent verbal and written communication skills.
  • Must have interpersonal skills with patients, staff, and other healthcare professionals.
  • Critical thinking skills and a positive attitude essential.
  • Familiarity with EMR system preferred; specifically, Athena EMR experience will be helpful.
  • A consistent work history with the desire to build a long-term career is mandatory.


WORKING ENVIRONMENT

The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.


DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by the Patient Access Representative. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Patient Access Representative may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.

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